Donna Mauney | Page 4

I love this dealership. The waiting room is nice and clean and they offer free snacks and drinks. The staff is professional and explain everything. They wash my car after The waiting room is nice and clean and they offer free snacks and drinks. The staff is professional and explain everything. They wash my car after the service. I feel the prices charged are very fair. Excellent communication. More

by PEP0 Verified Customer Verified Customer

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Best dealership in the area. ...Dan is the man in service and Tony will take care of you in finance. I only buy from this dealership. ...Dan is the man in service and Tony will take care of you in finance. I only buy from this dealership. More

by cdautorio Verified Customer Verified Customer

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Professional and comprehensive. The experience was direct and expedited. All issues or concerns addressed and final conclusion was what I expected The experience was direct and expedited. All issues or concerns addressed and final conclusion was what I expected More

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Maggie and everyone at Lake Norman were so great! Everyone was friendly from the start and I never felt any pressure. This was my first time buying a car, and they made the experience a breeze! I wou Everyone was friendly from the start and I never felt any pressure. This was my first time buying a car, and they made the experience a breeze! I would recommend anyone to buy a car from Lake Norman! More

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I am from Georgia. I found a pre-owned BMW online. Stephanie Diaz, sales associate quickly walked me through the bottom line price, kept me updated on car, and set up appointment for purchase. Having Stephanie Diaz, sales associate quickly walked me through the bottom line price, kept me updated on car, and set up appointment for purchase. Having Adam Jennings, sales associate, to help us with the remaining steps necessary was phenomenal and stress free. - He even made sure the car, which was already pretty spotless, was detailed further. Tony Zorn, in the finance department, and Donna Mauney, service department, warmly congratulated us on our purchased and made sure our paperwork was correctly completed. I loved how this dealership was technologically savvy & friendly. They respond very quickly to questions and concerns. They even sent me a video to help me see the car as it was hard to get there quickly in person. I would recommend this dealership, no questions asked! More

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Best experience my husband & I ever had buying a car. Maggie was amazing! Knowledgeable, friendly with a no pressure sales approach. We will be back! Maggie was amazing! Knowledgeable, friendly with a no pressure sales approach. We will be back! More

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I Love This Dealership! Michelle Turk is a great service advisor! She is always attentive to my service concerns and provides timely updates whether waiting or dropping off Michelle Turk is a great service advisor! She is always attentive to my service concerns and provides timely updates whether waiting or dropping off my vehicle. She is professional, courteous, kind and ensures that my concerns are addressed and satisfied. 😊 Always a wonderful experience working with her! This dealership has amazing staff, sales and service. I have been a customer for 10 years and purchased two cars (and would do so again and again). They are always wonderful, on point, professional, courteous, and helpful,...just excellent! It is a "sweetheart of a dealership!" More

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Car buying is right up there with going to the dentist! However, I will say working with Mark Mosayebi changed my mind. It was a great experience. He was intuitive as to what I was looking for in a new Je However, I will say working with Mark Mosayebi changed my mind. It was a great experience. He was intuitive as to what I was looking for in a new Jeep Grand Cherokee & one that fit my price range (and we had not discussed price at all). All I had to do was decide on a color. He didn't waste my time looking at Jeeps that I wasn't interested in, nor did I feel at any time that he was not being honest with me. Working with the finance manager Tim & the people @ Lake Norman Chrysler was a very peasant experience--especially for a woman. More

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So.....BBB❤️Consumer affairs❤️ Buyers beware. Live in SC drove 2 1/2 hours one way 276 miles round trip. Salesman Tony Reid was great purchased 2018 Jeep Compass. Was issued a 30 da Buyers beware. Live in SC drove 2 1/2 hours one way 276 miles round trip. Salesman Tony Reid was great purchased 2018 Jeep Compass. Was issued a 30 day tag. 30 days later no license plate called dealership spoke to finance mgr Chris M, title clerk Jennifer. They claimed DMV in SC was running behind and was told I needed to purchase a 15 day tag or I could pay for the tags after I had already signed the contract where they were to take care of that so we purchase a 15 day tag to allow them more time. 15 day tag is expired call again spoke to Jennifer, and Tony Z who sent another 30 day tag overnight to buy more time. Again I was told to go to the DMV and purchase the tag and they would refund us. But I didn’t pay them for me to do their job. So today 6/25/18 after speaking to 6 different people through the process of this issue 56 days later we went to the DMV and paid for the tag plus a fine. Come to find out they didn’t title the vehicle till 6/6/18 per Brian Cramer who is one of the floor sales mgr(?) who claimed Craig Smith was his gm who is the sales director. GM is Qwame Jackson. However, after being jerked around for almost 60 days and constantly being lied to. How funny is it the dealership wants to mail us a check for the tag and fine plus $100. I guess they think that will resolve the issue. Nope. I signed the contract with agreement with dealership they take care of tags and we pay for the sc taxes. Once those papers are signed it is a legal binding contract. So Brian Cramer. I will never go to Lake Norman Chrysler Dodge Jeep Ram again. It’s funny how I purchased my Honda from Cadillac of Fayetteville NC and on the 30th day my tag was hand delivered to me. The trip was worth it for my son to help him purchase his first vehicle but never again will I go to this dealership. I have never known the dmv to send a dealership money back for tags they are responsible for(?) Jennifer! They are a bunch of fake rude no skills in customer service and people who think the public don’t know the loops or laws also people who speak above the customer and not allowing the customer to speak and pretty much belittling the customer. Mr. Salzman I do hope you address these issues in house because from my research this is not the first time this has happened to your customers by the staff there. I am not a happy customer. More

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The way it's supposed to be done I came to the dealership to look at three different used vehicles, and was not looking to buy anytime soon. Maggie was still as helpful as if I had to I came to the dealership to look at three different used vehicles, and was not looking to buy anytime soon. Maggie was still as helpful as if I had told her I needed to buy that day, with no pressure what so ever. She grabbed the keys to multiple vehicles, showing me all the bells and whistles of each. We were so happy that we ended up coming back the next day and purchasing a vehicle, one that wasn't even on our list of potentials. We are very happy with the whole process, the other employees we interacted with, and will highly recommend Maggie and the team moving forward. More

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