Donny San

I had a great experience at Suburban Toyota of Farmington Hills. From start to finish, the team was professional and transparent. The sales staff was incredibly helpful and, most importantly, not Farmington Hills. From start to finish, the team was professional and transparent. The sales staff was incredibly helpful and, most importantly, not pushy or high-pressure at all. They took the time to walk me through every step of the process, making sure I felt comfortable with my decision. They have a great selection of inventory, which made it easy to find exactly what I was looking for. They were also very patient and helpful when it came to choosing the right car and the specific amenities that I wanted. I HIGHLY recommend Suburban Toyota of Farmington Hills. More

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Thank you for your time and helping me find the vehicle. Donny and Issa has been unbelievably helpful and thank you for your time with helping me. I really am excited with my new vehicle and very happy with Donny and Issa has been unbelievably helpful and thank you for your time with helping me. I really am excited with my new vehicle and very happy with it. I definitely recommend this dealership. Very clean place and very professional!!! More

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Working with Donny and Issa was a pleasure, as they were able to find me the right vehicle for me and negotiate terms to best suit my financing preferences. Will do business with them in the future. able to find me the right vehicle for me and negotiate terms to best suit my financing preferences. Will do business with them in the future. More

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Donny San was very helpful and patient with me. I appreciate him and the rest of the staff for all their help. I appreciate him and the rest of the staff for all their help. More

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I was very pleased! Everything went very smooth thanks to Eddie and Donny! I appreciate you all very much! Everything went very smooth thanks to Eddie and Donny! I appreciate you all very much! More

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I highly recommend Donny, he was honest and attentive. The vehicle I purchased was just as described and at a very fair price. The vehicle I purchased was just as described and at a very fair price. More

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He was so helpful when i come there. We firstly had checked all convenient cars for me and then we had eliminated them what is the best option for me. We found the best one for my budget We firstly had checked all convenient cars for me and then we had eliminated them what is the best option for me. We found the best one for my budget and for myself. And he had great effort to help me to get finance fir this car More

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I worked with Suburban Toyota of Farmington Hills and salesperson Donny on a vehicle that was still in transit. I placed a $500 deposit as a good‑faith hold, with no buyer’s order, no non‑refundable agre salesperson Donny on a vehicle that was still in transit. I placed a $500 deposit as a good‑faith hold, with no buyer’s order, no non‑refundable agreement, and no paperwork tying the deposit to a specific VIN. When I decided not to move forward with the purchase, I made multiple attempts to obtain a refund directly from Donny. Despite several messages, I received no meaningful follow‑through and no progress toward resolving the issue. I was eventually forced to contact the General Manager directly, but my email received no acknowledgement or response. Instead of management addressing the situation, I received scattered texts and emails from other sales personnel who said they would “make sure my concerns got to the right people.” None of them followed through, and no one at the dealership took ownership of the issue. With no resolution after repeated attempts, I was ultimately forced to dispute the charge with my credit card company to get my own money back. The dispute was immediately credited in my favor, which speaks to the lack of documentation supporting the dealership’s refusal to refund a simple, refundable deposit. This experience showed a clear pattern of poor communication, misleading information, and a complete lack of accountability from both the salesperson and dealership leadership. I expected far better from a Toyota dealership. More

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Donny is fantastic and he will take care of every customer and gives an exact configuration of car. customer and gives an exact configuration of car. More

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Donny was very nice and helped us find the right car! Thank you for the assistance! Thank you for the assistance! More

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