Dorit Figueroa | Page 26

Good experience Charlie was very kind and professional. He had the patience to spend the whole day with us and also walk us through all the doubts we had. We ended le Charlie was very kind and professional. He had the patience to spend the whole day with us and also walk us through all the doubts we had. We ended leasing c300 thanks to his calmness and how he was able to make us the offer. Also He was very courteous after I brought the vehicle to service dept. he always followed up with me We always contact him after this. For any vehicle related issues. I highly recommend Charlie. He is an asset to your dealership. If we plan to buy out the vehicle We are sure it would be through him More

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First Time Benz Owner! The staff persons I worked with were very inviting. This made all the difference in my car shopping experience. Rod & Dorit helped me get the car of The staff persons I worked with were very inviting. This made all the difference in my car shopping experience. Rod & Dorit helped me get the car of my dreams!! More

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My Mercedes Experience, par Excellence I walked in and saw my car on the showroom floor. Ty's professionalism and courtesy exceeded my expectations which I didn't think was possible. I cou I walked in and saw my car on the showroom floor. Ty's professionalism and courtesy exceeded my expectations which I didn't think was possible. I couldn't have been happier with my decision to purchase my Mercedes at Mercedes of Silver Spring. This dealership's customer service far exceeds any other dealership I have ever been to. AWESOME! Any time I have a question I can call Ty and he gives me the answers I need and ifs he's not available he promptly returns my call. Dorit, my finance person, was very kind, informative, knowledgeable, and clear in her explanations of additional warranties and products that were best for me and very understanding. Thank you More

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Awesome. Working with Rod was an absolute pleasure. He is very knowledgeable and on point with the total buying experience. I would highly recommend Rod to tak Working with Rod was an absolute pleasure. He is very knowledgeable and on point with the total buying experience. I would highly recommend Rod to take care of all of your needs when purchasing your Mercedes Benz. More

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Awesome Experience #1 things is I did not feel pressured to buy the vehicle that I purchased! I felt like everyone was genuine and wanted to sincerely help me in my jour #1 things is I did not feel pressured to buy the vehicle that I purchased! I felt like everyone was genuine and wanted to sincerely help me in my journey of purchasing a vehicle that I wanted! I will always recommend them and this dealership to all my colleagues and friends! More

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Literally the Best Car-Buying Experience I worked with Ty at Mercedes-Benz of Silver Spring. I had recently been to another dealership but didn't have the best experience. As soon as I walked I worked with Ty at Mercedes-Benz of Silver Spring. I had recently been to another dealership but didn't have the best experience. As soon as I walked in to meet with Ty, I felt welcome and a sense of genuine care. Everyone from Ty and Keith to Dorit (financial)... amazing. I would recommend this dealership to any of my friends looking to join the Benz family. More

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Informative, fast and easy to work with! I would highly recommend working with Ty! He is knowledgeable not only of the vehicles, but the entire process of having tags, titles, registration an I would highly recommend working with Ty! He is knowledgeable not only of the vehicles, but the entire process of having tags, titles, registration and emissions testing. He carries himself in a very consultative and personable manner. Not once did I feel like I was being sold a car. Definitely work with Ty on your next upgrade!! More

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Exceptional Drove over 5 hours to get to this dealership and specifically Julius. He came in on his day off to make sure we were totally satisfied. Can not speak Drove over 5 hours to get to this dealership and specifically Julius. He came in on his day off to make sure we were totally satisfied. Can not speak highly enough about him and the rest of the staff and dealership. Was worth the drive! Thank you Julius More

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Great Service The overall process from start to finish was extremely stress free. John offered assistance and guided us to the vehicle type we requested. John is The overall process from start to finish was extremely stress free. John offered assistance and guided us to the vehicle type we requested. John is respectful and experienced. He answered our questions, provided additional insight and outlined the Mercedes assurances Dorit provided a seamless finance experience. She is courteous, professional and patient. Many thanks to the assistance provided by Merlin. She is extremely knowledgeable and provided a wonderfully pleasant experience for me in understanding my GLE. We recently referred our daughter to John and came back to the dealership with her to make her purchase. More

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Won me over with his experience and understanding I went to this delearship after a very bad experience from another won. I have MB one last chanybefore getting my wife a new car. I was close of getti I went to this delearship after a very bad experience from another won. I have MB one last chanybefore getting my wife a new car. I was close of getting her a BMW instead if this didn't work out. Julius came to me and I told him exactly what I want and how I want it. He knew exactly how to get everything thing done in a smooth and fast matter before my trival, which made me very comfortable. He was extremely polite, experienced, and understanding to my needs. Present all the options to me and advised me to the best option without any pressure. My next car will be from him. More

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