Doug Darr
Doug Darr at Jim Butler Chevrolet

Doug Darr | Page 24

Pre-Owned Sales Manager

Jim Butler Chevrolet

759 Gravois Bluffs Blvd
Fenton, MO 63026

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3.7
319 Reviews
3.7

319 Reviews

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319 Reviews of Doug Darr

December 04, 2019

Dealership Rating
Employee Rating

crappy service worst experience I ever had with a car dealer will never ever come back now leave me the F alone!!!!!No call back after two calls when went to pick my More

by dienerp64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Dec 04, 2019

Jim Butler Chevrolet responded

Thank you for sharing your experience with us, Paula. We apologize that there was not more communication from your Service Advisor. The day before Thanksgiving we were extremely busy, which did cause some delays in getting work completed. When you picked up at 2pm, we were still working on completing the recall. We understand that it may have looked like your Service Advisor was just playing on his phone. We want to assure you that was likely not the case. Service Advisors do use their phones to contact customers and complete other tasks throughout the day. We wish you safe travels and apologize that your visit left you with a negative impression of us.

November 29, 2019

Dealership Rating
Employee Rating

My Jim Butler Chevrolet visit. My experience was amazing. They made everything so easy, from picking out the truck I wanted to the paperwork. I was in and in matter of just a few ho More

by prusso1168
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Palmer , Schneider

Dec 02, 2019

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again in the future!

November 23, 2019

Dealership Rating
Employee Rating

Amazing Auto experience! Found some nice vehicles online and the online staff got us an appointment quickly. When we arrived at the dealership we were greeted promptly, everyo More

by crose.cr69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Zarlingo , Chris Brinley, Tj Watkins, Gator

Nov 25, 2019

Jim Butler Chevrolet responded

Thank you for such a great review! We work really hard to offer the best deals in the best possible environment, so we’re happy to see that reflected on your last visit. We made sure that Tj got the recognition he deserved. Hope to see you again in the future!

November 18, 2019

Dealership Rating
Employee Rating

Problem wasn’t fixed. I brought my car in for a recall and a check engine light. When I picked the car up the check engine light was still on and not fixed. Now I have to s More

by shawn.surwillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Nov 18, 2019

Jim Butler Chevrolet responded

Thank you for sharing your experience with us, Shawn. We understand your frustration that the Check Engine Light (CEL) was not resolved. The recall that you had done on your vehicle was to reset and update the computer system that turns on the CEL. Normally, this recall resolves the CEL being on and there are not additional problems. We are glad you are planning to come back in so we can find out what else was not addressed and not logged on the CEL monitor. If you would like to discuss further, please feel free to reach out to Theresa in our Customer Relations Department at theresa@jimbutlerchevrolet.com or 636-717-3017.

November 13, 2019

Dealership Rating
Employee Rating

Excellent sale from internet buying I seen the car on the internet. Called and placed a deposit down on the car. Pictures of the car was sent to my phone after the car was inspected. All More

by marybailey1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Brinley, Eric Ruchala

Nov 13, 2019

Jim Butler Chevrolet responded

Thank you for your kind feedback, Mary! We’re so blown away by your review. It made our day here at Jim Butler Chevrolet. We are honored that you chose us to trust with your vehicle purchase and our team was happy to share that experience with you! Thank you again for joining the Jim Butler family and we look forward to seeing you for your routine maintenance and future vehicle purchases!

October 21, 2019

Dealership Rating
Employee Rating

Great Service The service is great, Tony Palmer helped with my daughter's car and then due to a car accident I had to get a new car. I told him what I wanted and we More

by lynnc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Palmer

Oct 21, 2019

Jim Butler Chevrolet responded

Fantastic! Thank you so much for your positive feedback! We’re very glad to hear that Tony was able to ensure that you had such a great experience with us. We hope you enjoy your new car for many years to come!

October 19, 2019

Dealership Rating
Employee Rating

Friendly service Great guys to do business with. Very friendly atmosphere and made buying a truck a easy and had no second thoughts at all. Definitely recommend Brian More

by cbreuer09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Brinley, Brian Steinlage

Oct 21, 2019

Jim Butler Chevrolet responded

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Jim Butler Chevrolet. We wish you safe travels in your new truck and look forward to seeing you again for your next purchase or service!

October 17, 2019

Dealership Rating

Excellent! Matt (and the entire staff) were great to deal with. Simple a very enjoyable experience from beginning, to the delivery. A huge selection of vehicle More

by fireman712000
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Brinley, Matt Dawson

Oct 18, 2019

Jim Butler Chevrolet responded

Our team is so great because we have the best customers! We’re so glad we got the perfect mix of customer service, great deals, and great vehicles for your visit. We’re always here to help in any way we can. Thanks for the love!

October 17, 2019

Dealership Rating
Employee Rating

Equinox ECU issue We came in with an issue we initially thought was a transmission problem or a computer problem we experienced earlier this year. Kim H was very quick More

by ANTHONY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kim Hausmann

Oct 17, 2019

Jim Butler Chevrolet responded

Thanks for the awesome review, Anthony! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to seeing you next time!

October 08, 2019

Dealership Rating
Employee Rating

Great service Worked with Tony and got the vehicle I wanted with no hassle on my trade in. Wouldn’t hesitate to go back in the future. Pleasant experience overall. More

by abradley2005
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Palmer

Oct 08, 2019

Jim Butler Chevrolet responded

Thank you for your 5-star review!! We sincerely appreciate your feedback and your business. Welcome to the Jim Butler family!

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