Doug Darr | Page 24

Terrible experience I spoke with the service department about my vehicle having some motor issues. I asked if the vehicle was under any kind of warranty. Mandy the person I spoke with the service department about my vehicle having some motor issues. I asked if the vehicle was under any kind of warranty. Mandy the person I spoke to asked me what kind of issues the car was having and for my vin number so she could check on warranties. She informed me that if it was an internal issue with the motor that it would be covered. I made an appointment to have a diagnostics performed. A few days later the service manager Bill calls and informs me that there is no warranty on the vehicle. (I would’ve never had the car towed to their dealership had I known this). So I call the service department to CANCEL the diagnostic check. The person I spoke with understood what I was wanting to do and I repeatedly told her I DO NOT want this done, and I will have the vehicle towed within a few days. A few days go by and the service manager Bill calls me to inform me that they are finished with the diagnostic check that I canceled...... I told bill that I canceled that appointment and don’t feel that I’m responsible for paying for it. He very rudely tells me that I didn’t cancel the appointment and that I should have asked for him personally to cancel the appointment. So he tells me that if I can’t remember who I talked to that there is nothing he can do about it. He said he would look through their call logs to see if I made a call to cancel it. A few more days go by and I hadn’t heard from Bill so I send a tow truck to pick up my vehicle. Bill refuses to release the vehicle without payment. The tow truck company informs me of this so I call and speak to Bill. He tells me that he looked through the call logs and couldn’t find where I made the call ( I have the call in my call logs) so obviously he never checked. Then very rudely tells me that the lady I spoke to about canceling the appointment “is very good about writing things down and leaving notes” so I must be lying about this. So I asked to speak with someone else about this. He refused to let me speak with anyone else and stated that I “had reached the big guy, no ones over me, everything goes through me”. So at this point I felt it easier to give the big guy his $155.00 then to continue to argue seeing that I needed my vehicle. So overall it was a terrible experience all around from being misinformed about warranties, not having my appointment canceled, to Bill calling me at 8pm to tell me I need to remember who I talked to or I’m stuck with the bill. But Jim Butler Chevrolet made $155.00 so I guess it’s worth it to them. More

by BRANDONJOYCE1 Verified Customer Verified Customer

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crappy service worst experience I ever had with a car dealer will never ever come back now leave me the F alone!!!!!No call back after two calls when went to pick my worst experience I ever had with a car dealer will never ever come back now leave me the F alone!!!!!No call back after two calls when went to pick my car up after i had an appointment it wasnt even touched and doug was just sitting playing on his phone but wouldnt return my calls you all suck!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

by dienerp64 Verified Customer Verified Customer

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My Jim Butler Chevrolet visit. My experience was amazing. They made everything so easy, from picking out the truck I wanted to the paperwork. I was in and in matter of just a few ho My experience was amazing. They made everything so easy, from picking out the truck I wanted to the paperwork. I was in and in matter of just a few hours. Definitely will recommend my family and friends to them. More

by prusso1168 Verified Customer Verified Customer

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Amazing Auto experience! Found some nice vehicles online and the online staff got us an appointment quickly. When we arrived at the dealership we were greeted promptly, everyo Found some nice vehicles online and the online staff got us an appointment quickly. When we arrived at the dealership we were greeted promptly, everyone seemed genuinely nice and made us feel welcome. Our salesman TJ got us a great deal on a nice used Camaro, practically like new! TJ and the finance team got us a sweet deal that works with our financial situation. We were in and out of there in less than 2hrs! I found this to be amazing! Love this dealership!! Jim Butler Chevrolet has a Fantastic Team!! More

by crose.cr69 Verified Customer Verified Customer

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Problem wasn’t fixed. I brought my car in for a recall and a check engine light. When I picked the car up the check engine light was still on and not fixed. Now I have to s I brought my car in for a recall and a check engine light. When I picked the car up the check engine light was still on and not fixed. Now I have to set up a new appointment to fix it again. More

by shawn.surwillo Verified Customer Verified Customer

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Excellent sale from internet buying I seen the car on the internet. Called and placed a deposit down on the car. Pictures of the car was sent to my phone after the car was inspected. All I seen the car on the internet. Called and placed a deposit down on the car. Pictures of the car was sent to my phone after the car was inspected. All communication with my infomation was done through internet and phone. The price was perfect for me not high like others cars I looked up on the internet. I couldn't pass this deal up. Love the car get comperment everywhere I go. You would think it's a brand new car. That's how nice it looks ONLY THING I HAD TO DO WAS COME IN AND SIGN THE PAPERS AND DRIVE THE CAR HOME. WANT TO THANK ALL OF YOU 😃😁 More

by marybailey1960 Verified Customer Verified Customer

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Great Service The service is great, Tony Palmer helped with my daughter's car and then due to a car accident I had to get a new car. I told him what I wanted and we The service is great, Tony Palmer helped with my daughter's car and then due to a car accident I had to get a new car. I told him what I wanted and we found the perfect car. More

by lynnc Verified Customer Verified Customer

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Friendly service Great guys to do business with. Very friendly atmosphere and made buying a truck a easy and had no second thoughts at all. Definitely recommend Brian Great guys to do business with. Very friendly atmosphere and made buying a truck a easy and had no second thoughts at all. Definitely recommend Brian More

by cbreuer09 Verified Customer Verified Customer

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Excellent! Matt (and the entire staff) were great to deal with. Simple a very enjoyable experience from beginning, to the delivery. A huge selection of vehicle Matt (and the entire staff) were great to deal with. Simple a very enjoyable experience from beginning, to the delivery. A huge selection of vehicles definitely helped. Thank you all! More

by fireman712000 Verified Customer Verified Customer

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Equinox ECU issue We came in with an issue we initially thought was a transmission problem or a computer problem we experienced earlier this year. Kim H was very quick We came in with an issue we initially thought was a transmission problem or a computer problem we experienced earlier this year. Kim H was very quick to help us and stayed in very prompt contact with us as the car was looked at, as they checked the warranty and as the service was done. They made sure that the work was covered under warranty and took care of everything very quickly. No one was able to diagnose the issue In the car up to this point, so we were very happy to see them diagnose it with a possible ECU problem and replace the ECU. The car is running great now and we haven't had any issues with it. More

by ANTHONY Verified Customer Verified Customer

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