Doug MacAdam | Page 38

Excellent Service Douglas MacAdam was very helpful as usual. I needed a new battery and a new driver's window regulator. I brought my car to the service dept. on 11/4 Douglas MacAdam was very helpful as usual. I needed a new battery and a new driver's window regulator. I brought my car to the service dept. on 11/4 and it was ready on 11/5, and that was all due to Doug's diligence. He made an effort to get the job done as early as possible. He's always friendly and polite. More

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Excellent, knowledgeable staff. Prompt service. I have been a longtime customer of Smythe Volvo and continue to be satisfied with every encounter for each of our four Volvos. Doug MacAdam was the se I have been a longtime customer of Smythe Volvo and continue to be satisfied with every encounter for each of our four Volvos. Doug MacAdam was the service rep who helped me most recently when the alarm system on my S80 needed immediate attention. His ability to get the job done quickly with a competent and friendly manner made the experience typical of what I expect and receive from Smythe Volvo. More

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is it the axle bearing or the differential Doug and the team diagnosed the weird noise coming from the back of my S80 in record time, and identified a serious problem. Before giving me the bad Doug and the team diagnosed the weird noise coming from the back of my S80 in record time, and identified a serious problem. Before giving me the bad news, however, Doug checked in and confirmed that the CPO warranty still applied and that I would not be out of pocket - at all. I'm very particular about my car, and I'm at the shop often to address the most minor of issues. The whole team there looks after me, and makes sure my car stays in top form. Service is a critical pat of owning a luxury car...Smythe make the process simple, and the service team makes auto repairs a painless experience. More

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Family-Owned Dealership, Excellent Service Dept I went to Smythe to buy my car (2010 Volvo C30 T5), but my service advisor, Doug MacAdam, and the balance of the service team keep me coming back. My I went to Smythe to buy my car (2010 Volvo C30 T5), but my service advisor, Doug MacAdam, and the balance of the service team keep me coming back. My experience with the Service Department has been enjoyable. As a result, my car has 100k miles, but runs like a top. I highly recommend this dealership. More

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Recent Service for S-80 Over the years since purchasing my S-80, it has only been serviced for the most part at Smythe Volvo. I have always felt that I have been treated with Over the years since purchasing my S-80, it has only been serviced for the most part at Smythe Volvo. I have always felt that I have been treated with the utmost courteous and that the service was professional, friendly and fair. It was during my recent service for a problem with a driver module, that Doug MacAdam went out of his way to find a reasonable way to deal with the matter. After diagnosing the problem and cost, I decided not to move forward with the repair, due to the age of the car. It was Doug, who called me a week later and gave me an option to consider. He made me aware of a third party vendor that could possibly rebuild the part for half the price of a new one. Considering the condition of the car, it was certainly worth exploring. The car has now been repaired and Smythe was nice enough to honor a discount coupon for the repair. In closing, I highly recommend Smythe and see Doug. He went out of his way to help me and I really appreciate it! More

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Top Notch Dearlship I keep coming back to Smythe because, not only are the cars wonderful to drive, but equally as important are the people I depend on for service. Doug I keep coming back to Smythe because, not only are the cars wonderful to drive, but equally as important are the people I depend on for service. Doug MacAdam, my service agent went full tilt out of his way to see to it that my Volvo S60 was brought back to perfection after a somewhat catastrophic engine issue leaving me without a car. Not only did he arrange for a loaner, but he and Sean Flanagan were able to work with Volvo Corp. to rectify the issue with the car both, mechanically and financially as well. I wouldn't consider going anywhere else for my future cars. Smythe has proven that a great product is only as good as the people who stand behind that product. Its people like Doug and Sean who seal the deal. More

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Nice Job Smythe I have been dealing with Smythe Volvo since 1999. Over the years I have gotten to know the service managers and trust them to make sure my car is loo I have been dealing with Smythe Volvo since 1999. Over the years I have gotten to know the service managers and trust them to make sure my car is looked at very thoroughly and to only recommend things that I truly need to have done. This was my first service appointment for my XC60 and it went like clockwork. Doug arranged for a nice loaner car and even accommodated my preference of cars. (It's nice to try something you don't drive all the time!) Service was included in my maintenance package. Doug recommended a tire rotation. Car was ready on time and washed. More

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All-around excellence! Outstanding team! Great dealership! Having experienced a 30 year relationship with and 9 vehicles purchased through the years from the Smythe team, it has been clear that their organizat Having experienced a 30 year relationship with and 9 vehicles purchased through the years from the Smythe team, it has been clear that their organizational culture is characterized by high performance, professionalism, courtesy and friendliness, thorough knowledge and expertise, all anchored by constant focus on customer satisfaction. During the life cycle from the purchasing experience through maintenance / repairs, each and every Smythe associate has been terrific. It has always been a pleasure to deal with Smythe, enjoying the comfortable ambiance and especially the excellent service by cordial and caring staff members. More

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Great Service I came in for my regular service and was taken car of by Doug MacAdam. He is such a pleasure to work with. He always makes me feel as a priority. He k I came in for my regular service and was taken car of by Doug MacAdam. He is such a pleasure to work with. He always makes me feel as a priority. He keeps me in the loop as it relates to my car and helps me through to understand the details of what is happening with my car. I travel far, and Doug always waits for me to come to pick up my car. He is the last one there but never makes me feel rushed or an inconvenience. He always says with a smile, "Don't worry!" This dealership is far for me to get to, but I will only there because of Doug. More

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Amazing service as always ! Smythe Volvo, by far has the best service department in the Auto industry! Dennis, Travis and Nick have helped me recently with service on my 2 XC60's Smythe Volvo, by far has the best service department in the Auto industry! Dennis, Travis and Nick have helped me recently with service on my 2 XC60's and I could not appreciate it more. Nick, yet again, remembered my wife and I when we came in for a tire blown out and was able to help us in no time! These gentlemen and everyone at Smythe Volvo have to be the best in the industry, bar none! More

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