Doug MacAdam | Page 37

The Smythe Volvo, Inc. dealership in Summit, NJ is quite impressive. So friendly, courteous, informative and, most especially, helpful. The sales rep who sold me my car, Brian Gail, made the appointment f impressive. So friendly, courteous, informative and, most especially, helpful. The sales rep who sold me my car, Brian Gail, made the appointment for me on extremely short notice. My 2010 S80 model was brought in the following day and the scheduled 15,000 mile service and maintenance was performed in 3 hours time. Newly available software was downloaded for the operation of the transmission in the car, a surefire proof that the S80 model is a "smart car." It is the best car that I have ever owned and operated. The Service Advisor who helped me out was Douglas MacAdam. He advised me about the transmission and about changing the oil and other prudent regular maintenance considerations associated with the model. In interacting with Messrs. Gail and MacAdam a feeling of confidence arises in me that I have been and will be well taken care of in the future with my automobile. I have turned to Brian for advice several times in the recent past and today to Doug for advice on service and maintenance considerations. Their considerable expertise, knowledge and helpfulness give rise to true customer satisfaction. On this basis, and without reservation, I strongly recommend the Smythe Volvo dealership in Summit, New Jersey. More

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I've been serviceing with this dealership for several years now. I used to use the one on Route 10 but, they don't hold a candle to Smythe Volvo. I stopped by WITHOUT an appointment because I was ready t years now. I used to use the one on Route 10 but, they don't hold a candle to Smythe Volvo. I stopped by WITHOUT an appointment because I was ready to leave on a trip, and the car was developing a strange noise. Doug walked with me out to my car and within minutes was able to tell me what the cause was, what it would cost to fix, and how long the repair would take. I decided to delay my trip a day and have the repair done for peace of mind. Doug arranged to get me a ride home. (I live locally) The next morning I received a call telling me that the car was fixed, AND the repair was COVERED by an extended warranty that I had forgotten that I had even purchased a few years ago. Doug took it upon himself to investigate the warranty issue! I wish all car dealerships were run by the people at Smythe. More

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I have been a customer of Smythe Volvo since 1998. I own two Volvos and they have been serviced exclusively by Smythe since I bought them. Without exception each time that I have dealt with them, they've be two Volvos and they have been serviced exclusively by Smythe since I bought them. Without exception each time that I have dealt with them, they've been nothing short of fantastic. The guys in the Service department are friendly, professional, and they take the time to explain the work needed and the cost involved. Once again today, Doug Macadam exceeded my expectations by seeing that my car was quickly worked on. More

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Just brought my car in for what I thought was a sensor check/reset or quick fix and turned out to be a little more. Doug was outstanding in getting my car looked at, fixed, and ready within the hour so I check/reset or quick fix and turned out to be a little more. Doug was outstanding in getting my car looked at, fixed, and ready within the hour so I could feel safe on my trip to Boston the next day. Would recommend this service dept. highly as well as the service of Doug MacAdam :) More

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Smythe Volvo is what a car dealership should be. That is, a collection of talented individuals working together for your benefit. They have successfully found the formula that leaves you the customer with th a collection of talented individuals working together for your benefit. They have successfully found the formula that leaves you the customer with the feeling that they won’t rest until your concerns or problems have been successfully dealt with. This past week, I was once again reminded why I have purchased or leased all 4 of the Volvos I’ve driven over the past 30 plus years from Smythe. My current lease is almost up on my 2010 XC60, and I had an inspection by the leasing bank’s representative scheduled for Monday 3/12. It was Thursday morning 3/8 and I had just become aware the evening before that my sunroof wouldn’t open. I called the Service Department and spoke to Doug to see if they could just sneak me in on Friday, so that someone could take a look at the sunroof so that I had a story for the inspector on Monday. Not only did they get me in, but they were also able to perform a scheduled 30,000 mile service and do some other previously unknown warranty work, in preparation for my inspection. They were also able to provide me with a loaner car at such short notice. I cannot say enough about the entire Smythe Volvo family. The Service Department is top notch. But it doesn’t stop there. Smythe Volvo stands behind the product that they sell. In fact, when we took possession of our 2010 XC60 three years ago, we had some issues. The model was brand new and had some growing pains. We had the vehicle in and out of the shop on a few occasions early on and the Service Dept determined that there were some software problems that were just beginning to surface in the model line and did their best to solve them. Unrequested, Sean Flanagan & Craig Melquist arranged to replace our vehicle with a new one. To this day, I’m still impressed that their pride in their product drove them to do the right thing, without even being asked. I currently am driving a 2006 S40 with over 100,000 miles. I am confident that Smythe Volvo will help me to keep my car on the road and provide me with another pleasant purchasing experience once I decide to trade up. More

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The service was prompt. I brought car in early in the morning and the repair was done in about an hour - as promised. The staff was exceedingly friendly and cooperative in fulfilling my needs. When I wen morning and the repair was done in about an hour - as promised. The staff was exceedingly friendly and cooperative in fulfilling my needs. When I went to leave , the worker drove my car to the door and handed me the keys. It doesn't get better than that! More

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I have been receiving the same excellent service at Smythe since 1977 when I bought my first Volvo.Most impressive has been the accuracy and reliability of their service department. My present Volvo is Smythe since 1977 when I bought my first Volvo.Most impressive has been the accuracy and reliability of their service department. My present Volvo is a 2001 model that is being "kept alive" by Smythe's service team. Now in retirement and on a fixed income a new Volvo is a big consideration for me. However, Smythe Volvo and the quality of their service department will be a strong factor in my decision. More

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The experience with Steve Bergamo at Smythe Volvo is always very professional and courteous. My wife and I have now purchased four (4) Volvos from them and would recommend the dealership to anyone. always very professional and courteous. My wife and I have now purchased four (4) Volvos from them and would recommend the dealership to anyone. More

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Smythe Volvo in Summit is a great place to get your car fixed and the Service is always friendly and professional. They are very helpful to answer any questions or concerns. Pleasant experience. fixed and the Service is always friendly and professional. They are very helpful to answer any questions or concerns. Pleasant experience. More

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This is my first time writing a review, although my S-80 has been serviced at Smythe Volvo for many years. The car rarely has issues beyond normal servicing. All work is always performed in an effective man has been serviced at Smythe Volvo for many years. The car rarely has issues beyond normal servicing. All work is always performed in an effective manner. Employees are always courteous. Doug MacAdam exemplifies that standard of excellence. He fully explains any issues that might arise during the servicing, and presents options for dealing with any unexpected problem. Doug is knowledgeable, informative, and friendly. I highly recommend the Smythe Volvo service department for the technical skills of its workers, as well as the leadership/ambassadorial qualities of employees such as Doug. More

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