Doug MacAdam | Page 37

Fantastic service Doug and everyone else at Smythe Volvo Service are fantastic. They identified the source of my problem and explained the options. I would definitely Doug and everyone else at Smythe Volvo Service are fantastic. They identified the source of my problem and explained the options. I would definitely recommend them to family and friends. More

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SPECTACULAR! This is the best service department I have ever utilized! I have never been treated with such consideration. I would never go anywhere else. They trea This is the best service department I have ever utilized! I have never been treated with such consideration. I would never go anywhere else. They treat me and my family as if we were family. More

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Off-Lease Purchase Purchasing my XC90 off-lease could not have been easier. The Smythe Volvo team, lead by Kevin Bergeron, make the process simple. Kevin took the time Purchasing my XC90 off-lease could not have been easier. The Smythe Volvo team, lead by Kevin Bergeron, make the process simple. Kevin took the time to explain the financing options and the details of the various extended warranties. Doug Macadam scheduled the car inspection. Great service as always. More

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Excellent experience I had a wonderful experience at Smythe Volvo. Dennis took his time and we worked together... I arrived past the scheduled time and Doug opened the do I had a wonderful experience at Smythe Volvo. Dennis took his time and we worked together... I arrived past the scheduled time and Doug opened the door and took care of me, didn't make me feel like I was late and took the time to explain to me what service was done on the car. He truly took his time even though it was past the time I had said I would arrive. This was on a Friday evening as well. He truly is a wonderful associate and I come back to Smythe to Volvo because of his services. More

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Replacement of headlight bulbs The service I receive from Smythe Volvo is exceptional, the professional care that I received from Doug MacAdam is very special. He is a definite asse The service I receive from Smythe Volvo is exceptional, the professional care that I received from Doug MacAdam is very special. He is a definite asset to Smythe Volvo. More

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Great experience each time. Staff are very professional Staff are very knowledgeable and highly professional in dealing with customers. I always feel very important when I get my Volvo serviced at this dea Staff are very knowledgeable and highly professional in dealing with customers. I always feel very important when I get my Volvo serviced at this dealership. They always exceed my expectations! More

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Great Service Doug McAdam is always very helpful and makes sure to make my visit a priority. He is always very accommodating and always goes out of his way to make Doug McAdam is always very helpful and makes sure to make my visit a priority. He is always very accommodating and always goes out of his way to make sure that I have everything I need to receive the best service possible every visit. More

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Great service and staff Doug and the entire staff in the service department were very helpful. Doug listened to my questions and was very helpful in explaining the process a Doug and the entire staff in the service department were very helpful. Doug listened to my questions and was very helpful in explaining the process and timeline. I came in for my 1year service and a recall. The Service Manager was also very nice when she helped me. The entire staff is very friendly and Maryanne at the front desk upstairs in sales also remembered me and asked me how I was doing and confirmed with me that everything was still going well with the car. More

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As usual, above and beyond While luck hasn't been on my side the past week, the staff at Smythe made things easier. I had a Christmas Eve flat tire, which was swiftly handled b While luck hasn't been on my side the past week, the staff at Smythe made things easier. I had a Christmas Eve flat tire, which was swiftly handled by Volvo On Call. While they offered, I wasn't going to ask anyone to come and change my tire on Christmas Eve or Christmas Day. I requested a change at 8am on Monday and someone arrived precisely at that time. I went to Smythe to have the tire patched and met with Tim Cotter, who was kind and attentive, but had to advise that the tire needed replacement. I appreciated Regina Krauza's knowledge and pleasant demeanor, as well. I was provided a competitive price for the replacement and was promptly on my way, but not without stopping upstairs to check out the latest models and say hello to Kristian Henriksen, who sold me the car 2 years ago. Late this morning, I had a concern and stopped by the Service Department. It was about 12:10 pm and I was greeted. I quickly realized, however, that the service department was closing...I asked what time they closed and was advised noon, but not to worry, asking what my concern was. Doug MacAdam was eager to help as well as a young lady, who I regret never to have asked her name. My concern was addressed and noted in my file with pleasure. - that service standard is rarely seen nowadays and is appreciated tremendously. - Smythe, I'll continue to do business with you because of this standard and will recommend you to anyone I know who is in the market for a Volvo. Professional from sale and through service. Clearly, you're interested in a long term relationship with the customer. More

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Excellent service . The holidays were creeping up and an issue arose with my car. I thought I had an extreme electrical problem that would ruin my thanksgiving seeing a . The holidays were creeping up and an issue arose with my car. I thought I had an extreme electrical problem that would ruin my thanksgiving seeing as I had to pick family up at the airport. It turned out it was just a blown fuse and Doug helped me out with a new fuse very quickly. Not to mention it was a fraction of the cost I thought i would be. All around great holiday thanks to Doug and the great service at Smythe Volvo More

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