Doug MacAdam | Page 44

Great Job Doug and his service colleagues did a great job and promptly as usual. I have been servicing my Volvos at Smythe for over thirty years and their serv Doug and his service colleagues did a great job and promptly as usual. I have been servicing my Volvos at Smythe for over thirty years and their service has always been excellent. More

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Used Car Service Visit Although my family has been buying cars from Smythe for years, I am a new customer. I recently purchased a 2010 Volvo C30 from the dealership. I purch Although my family has been buying cars from Smythe for years, I am a new customer. I recently purchased a 2010 Volvo C30 from the dealership. I purchased my car directly from the owner, Kevin Flanagan. Kevin was very helpful and always available throughout the buying process. I felt comfortable relying on him. Most importantly, I feel like the member of a new community. That's one of the obvious benefits of dealing with a family-owned company, like Smythe. Doug MacAdam, my service adviser, has been instrumental in this process. He is very knowledgeable and professional. He has also been working with my family for years. Overall, I have had a great experience with Smythe, and I will surely recommend them to my friends and other family. More

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Service with a smile As always....was greeted very professionally. All of my concerns and needs were addressed in a prompt and timely fashion. Since no loaner was availa As always....was greeted very professionally. All of my concerns and needs were addressed in a prompt and timely fashion. Since no loaner was available I was given the first appt of the day. My car was ready in less than 1.5 hours. A++ More

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Service with No Surprises, No Hassles Doug MacAdam and his team really goes the extra mile. I have stayed with Smythe for service of my older Volvo (w/ 135K miles!) even though I could sa Doug MacAdam and his team really goes the extra mile. I have stayed with Smythe for service of my older Volvo (w/ 135K miles!) even though I could save $$ going to an independent mechanic. The reason why I stay is the great customer service Doug provides. He also just saved me a trip in - my Check Engine Light went on, and he went through a list of items that could have caused it. And bingo, one of them was a loose gas cap...how easy of a fix that was...and I didn't have to bring my car into the shop. Doug always calls me back in a prompt manner to answer questions/concerns like this; hence why I continue to use Smythe for service. Hopefully soon I'll be able to trade-in my 7 year old Volvo for a new one...I'll be sure to get it serviced at Smythe...even if I don't buy it there! Thanks Doug! More

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Professional, Impeccably Honest, Courteous As ideal an automobile dealership as one can imagine. Fair pricing, well educated about Volvo technology, no "smoke and mirrors." A dealership with lo As ideal an automobile dealership as one can imagine. Fair pricing, well educated about Volvo technology, no "smoke and mirrors." A dealership with long term customer loyalty, for all the right reasons. More

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Misc service issue After a call to confirm availability I was greeted and immediately taken care of. Despite the dealership changing location and the move occurring at After a call to confirm availability I was greeted and immediately taken care of. Despite the dealership changing location and the move occurring at that time I a priority. Doug and his group have always been flexable and supportive of the customer. Seeing the plaques on the wall is just a recognition of the service they provide daily. More

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smythe volvo service My car was serviced by Smythe Volvo. Doug McAdam was my service associate. Very friendly and professional. Explained everything in detail. Also I My car was serviced by Smythe Volvo. Doug McAdam was my service associate. Very friendly and professional. Explained everything in detail. Also I was able to get a loaner car with little notice. Service was done correctly and in the promised time frame. Highly recommended. More

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Just stopped in A light went on indicating I needed a bulb. On my way home from the gym, I stopped in without calling (But I know they would have told me to come rig A light went on indicating I needed a bulb. On my way home from the gym, I stopped in without calling (But I know they would have told me to come right in). I planned to buy the bulb and have my husband change it. Doug said he would have someone take care of it for me and, even better, it was covered so no charge! More

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Customer for 16 years recomends this dealership very highly Smythe Volvo is the best car dealer with which I have ever had contact. This is as true of the sales department as the service department. I have ne Smythe Volvo is the best car dealer with which I have ever had contact. This is as true of the sales department as the service department. I have never felt more fairly treated in a car negotiation then I did in my recent purchase of a 2015 XC60 AWD T6 from Craig Melquist. The only sad point was I had to trade in my 98 X70, that I also bought from Craig 16 years ago. Along the way I bought a 2005 XC70 off a lease from Chris Henriksen, which I still have. The sales experience was unique in that at this dealership all the sales staff support each other. We went back several times as we decided between the S60, S80 and XC60 AWD T-6 and the XC60 E drive. Each and every time anyone there was willing and happy to help us, never begrudging their time on someone else's sale. Even after the sale was made, Tom Rzasa spent 90 minutes with us fully familiarizing us with the features, on a busy Saturday. The Flanagans, who apparently have full or partial ownership of the dealership are on site working along side the staff actively involved in the operation. And that was just sales. Wait until you deal with the best service advisers and mechanics in the business. Each and every repair or service I had done at Smythe was done the first time, on the day promised, and never had to go back. They listen to you. That is too rare. Here are two great examples of how much I trust the service department. in 2010, I asked Tom Coward to evaluate the 98 X70 and tell me, if you were evaluating this car to purchase would you buy it. He said he would, so I kept it. And even more telling, recently when Nick Pavano told me it was time to trade in the old car, there was no question in my mind that this was the right move. I am count on Smythe Volvo to keep this car on the road until the year 2030. Signed: A happy Smythe Volvo client. More

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Great service from Doug & Team I'll admit it. I'm picky, a bit of a perfectionist. I care about my car, and I won't allow just anyone to work on it. Family owned Smythe Volvo h I'll admit it. I'm picky, a bit of a perfectionist. I care about my car, and I won't allow just anyone to work on it. Family owned Smythe Volvo has earned my trust. When I needed a new AC compressor for my 2000 V70, my service advisor Doug MacAdam checked to see if they had the part in stock (computer said no), so then he thought to physically check inventory anyway, just in case ( very impressive extra initiative Doug, much appreciated). Their actions reveal they value your time. He ordered the part on an expedited basis (no extra charge) and had it shipped over the weekend. Today (Monday) on check-in I shared I had an important client meeting I hoped not to miss. This late curve ball by me was no problem, as Doug located a loaner for me and I was able to avoid having to reschedule my important meeting. They emailed me when it was done (on time!). I just picked up my car and Brian (master mechanic/tech extraordinaire/uber brainiac) went above and beyond by addressing an awful door hinge squeak that has been driving us crazy. I'm pulling hair out over it, and I can't afford to do that.... I appreciate the high level of service given by Doug, and my wonderful Tech Brian. Good people. Honest, hardworking, attentive, proactive, purposeful - they add value to my life and I appreciate that. No aftermarket cheap nonsense parts here obviously, the real deal OEM is what I want on the car - parts that were designed to give the most benefit, longevity, and reliability. I've never had a car breakdown and I intend to keep it that way. I value my wife & I value having a reliably maintained vehicle. The AC is ice cold, just in time for summer. Thanks again Doug & Brian. Another delighted loyal customer. Rob W. More

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