Doug MacAdam
Doug MacAdam at Smythe Volvo Cars

Doug MacAdam | Page 43

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
533 Reviews

I have over forty years of service here at Smythe Volvo. The complete level of comfort in knowing all the employees and customers very well is definitely the best part about working here. My favorite Volvo is the Cross Country Wagon. It's an AWD utility vehicle but still more like a car than a truck. It also has a good track record mechanically, performs and handles well. When I'm away from work, spending time with my family is my number one priority, especially with my two grandsons.

Dealership Experience

42 yrs, 8 mos

Industry Experience

42 yrs, 8 mos

4.9

533 Reviews

Write a Review

533 Reviews of Doug MacAdam

December 30, 2014

Dealership Rating

25 years with Smythe Volvo Since 1990 Volvo has serviced all the vehicle needs of our Family. The quality of these cars and the service provided by the Smythe team is proven by More

by Peter B L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan, Sean Flanagan, Tom Coward, Scott Jackson , Chris Henriksen, Nick Pavano, Tony Plesh

Jan 02, 2015

Smythe Volvo Cars responded

We deeply appreciate your loyalty to Smythe Volvo over the last 25 years and thank you for such kind words about our Service Department. Our Service Advisors have over 60 years of service at Smythe Volvo. Their level of expertise and knowledge of all things Volvo is unsurpassed in our area. Keeping your vehicles and our other customers' vehicles running safe, sound and secure to 250,000 miles and beyond has earned us a large and loyal group of Service customers. We look forward to the opportunity of not only continuing to service your vehicles but in meeting and exceeding your expectations. Safe Driving!

December 17, 2014

Dealership Rating

Professional, friendly and seamless experience We have purchased Volvos from Smythe for over 25 years and have always had excellent experiences. Tom Rzasa is a terrific salesman, giving us the best More

by noracatherine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Flanagan, Tom Coward , Nick Pavano, Tony Plesh, Tom Rzasa

Dec 23, 2014

Smythe Volvo Cars responded

Your 25 year loyalty to the Smythe Volvo brand means alot to us. Thank you. Tom Rzasa is the consummate professional who pays close attention to a customer's needs so he can provide them with the detailed information they desire. Our Service Department has Service Advisors with over 20 years of service at Smythe Volvo. That asset provides us with a very knowledgeable, accommodating and efficient Service Department that is second to none. Enjoy the holiday season and know we are always here for any of your automotive needs. Safe Driving!

December 13, 2014

Dealership Rating

review of Service Dept. All the staff in the Service Dept. are A-One guys and know their stuff and go out of their way to be sure they can help. They take care of the little More

by Joe V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward , Nick Pavano, Tony Plesh

Dec 18, 2014

Smythe Volvo Cars responded

We appreciate you taking the time to compliment the Smythe Volvo Service Department. Our Service Advisors have over 60 years of combined service here at Smythe Volvo. Because of their vast experience, their knowledge base is second to none. Additionally, they deliver their great work through a caring, thoughtful and compassionate demeanor. Thanks again for the kind words and we look forward to the opportunity of keeping your vehicle running smoothly for many years to come. Safe Driving!

November 10, 2014

Dealership Rating

Another awesome experience Due to my work schedule needed a Sat appointment. Hated to get up early so Doug suggested I drop off my car on Friday night. I was able to get a loa More

by kgulbish
Customer Service
Quality Of Work
Recommend Dealer
Yes
Nov 13, 2014

Smythe Volvo Cars responded

A belated Happy Birthday to you! Whether it's making it convenient to drop off your vehicle or getting a loaner car, our Service Department will always go the extra mile to try and accommodate the busy schedules of our customers. Doug MacAdam, over his 30 years of service here, has always been a man of his word with his customers. Delivering fair, efficient and prompt service of your vehicle is a cornerstone of Smythe Volvo. We look forward to the opportunity of keeping your vehicle safe and sound for many years to come. Safe Driving!

November 05, 2014

Dealership Rating

Over the top service Over he Memorial Day Weekend, my daughter got some bad gasoline. Her S40 conked out on the Sunday before Memorial Day while driving on RT 33 in rural More

by gredgate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 13, 2014

Smythe Volvo Cars responded

Glad to have been assistance to your daughter and her S40 in a time of need. Doug MacAdam has been with us over 30 years and has a ton of loyal customers. Part of the reason for the loyalty is because of his tremendous caring and compassion he gives to all his customers. We hope your daughter avoids bad gasoline but if she doesn't or needs her vehicle serviced, know we are always a phone call, e-mail or visit away from helping her out. Safe Driving!

October 08, 2014

Dealership Rating

Smythe and Volvo Why do I keep coming back to Smythe Volvo? They sell a great product, offer wonderful service, and make car buying a pleasure. Why go anywhere else? More

by Marion Filler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan, Tom Coward, Tina Dewald , Nick Pavano, Tony Plesh

Oct 14, 2014

Smythe Volvo Cars responded

Thank you Marion for the kind sentiments. Smythe Volvo has become what they are today thanks to loyal customers such as yourself. While every dealership recites their virtues, we exhibit them day in and day out. Actions speak louder than words and we like to think our work ethic is what will always guide us forward. Safe Driving!

September 12, 2014

Dealership Rating

Fantastic dealership Smythe Volvo is the reason we purchased our 3rd Volvo since 1999. They have gone above and beyond on all our cars. Kevin and the sales department se More

by sf300
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan, Tom Coward , Chris Henriksen, Nick Pavano, Tony Plesh

Sep 16, 2014

Smythe Volvo Cars responded

We deeply appreciate the positive feedback about your experience here at Smythe Volvo over the last 15 years. Congratulations as well on the purchase of your S60. Kevin Flanagan leads by example and you can always count on any one of our employees working diligently to find you your perfect Volvo at the best possible price. With over 70 years of combined service here, our Service Advisors consistently deliver a phenomenal customer experience. Thanks as well for appreciating our brand new facility. It was designed to accommodate our greatest asset-our customers. Enjoy the S60 and don't hesitate to contact us for any of your automotive needs or questions. Safe Driving!

September 11, 2014

Dealership Rating

Exceptional service Chris dedicated himself to find the exact car I wanted before the deadline for a Volvo promotion. The car was delivered on time at an excellent price. More

by bigros
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Henriksen

Sep 16, 2014

Smythe Volvo Cars responded

Congratulations on your new Volvo and thank you for writing about your pleasant experience here at Smythe Volvo. In Chris Henriksen's over 20 years of service here, his dedication, efficiency and knowledge he supplies to his customers are second to none. Doug Macadam, in over 30 years of service here, is the consummate professional who always delivers a first class experience for all his service customers. Enjoy the new vehicle and know we are always a phone call, e-mail or visit away from helping you with any of your automotive needs or questions. Safe Driving!

August 12, 2014

Dealership Rating

Great Service that keeps my XC70 going Strong! Sure my Volvo is 10 yrs old and running strong. The reason is the service folks at Smythe who are the ongoing face of the dealership. Doug, Tom, Tony, More

by 24carguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward , Nick Pavano, Tony Plesh

Aug 15, 2014

Smythe Volvo Cars responded

Thanks for the kind words about Smythe Volvo Service and glad to help out with your 10 year old XC70. Doug, Tom, Tony and Nick have over 70 years combined service here at Smythe Volvo. They can always be counted upon to deliver respectful and accommodating service. Our commitment to explaining the why and what if questions of customers has led us to being Volvo DealerRater Of The Year for 2013 & 2014. We look forward to the opportunity of keeping your XC70 running soundly for many more years to come. Safe Driving!

July 12, 2014

Dealership Rating

Service work completed quickly, priced fairly My 2003 V70 required an AC compressor replacement. I decided to wait while the work was done. The job was completed more quickly than I had anticipate More

by deestix
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 07, 2014

Smythe Volvo Cars responded

Thanks for taking the time to write about your pleasant experience here at Smythe Volvo Service and glad to help you out with your AC compressor in your 2003 V70. When you bring your vehicle to Smythe Volvo Service, you can always count on it being serviced efficiently and priced fairly. Doug MacAdam has over 30 years of service here at Smythe Volvo and is the consummate professional. We look forward to the opportunity of keeping you V70 running safe and smooth for many more years to come. Safe Driving!

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