Doug MacAdam | Page 51

Just brought my car in for what I thought was a sensor check/reset or quick fix and turned out to be a little more. Doug was outstanding in getting my car looked at, fixed, and ready within the hour so I check/reset or quick fix and turned out to be a little more. Doug was outstanding in getting my car looked at, fixed, and ready within the hour so I could feel safe on my trip to Boston the next day. Would recommend this service dept. highly as well as the service of Doug MacAdam :) More

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Smythe Volvo is what a car dealership should be. That is, a collection of talented individuals working together for your benefit. They have successfully found the formula that leaves you the customer with th a collection of talented individuals working together for your benefit. They have successfully found the formula that leaves you the customer with the feeling that they won’t rest until your concerns or problems have been successfully dealt with. This past week, I was once again reminded why I have purchased or leased all 4 of the Volvos I’ve driven over the past 30 plus years from Smythe. My current lease is almost up on my 2010 XC60, and I had an inspection by the leasing bank’s representative scheduled for Monday 3/12. It was Thursday morning 3/8 and I had just become aware the evening before that my sunroof wouldn’t open. I called the Service Department and spoke to Doug to see if they could just sneak me in on Friday, so that someone could take a look at the sunroof so that I had a story for the inspector on Monday. Not only did they get me in, but they were also able to perform a scheduled 30,000 mile service and do some other previously unknown warranty work, in preparation for my inspection. They were also able to provide me with a loaner car at such short notice. I cannot say enough about the entire Smythe Volvo family. The Service Department is top notch. But it doesn’t stop there. Smythe Volvo stands behind the product that they sell. In fact, when we took possession of our 2010 XC60 three years ago, we had some issues. The model was brand new and had some growing pains. We had the vehicle in and out of the shop on a few occasions early on and the Service Dept determined that there were some software problems that were just beginning to surface in the model line and did their best to solve them. Unrequested, Sean Flanagan & Craig Melquist arranged to replace our vehicle with a new one. To this day, I’m still impressed that their pride in their product drove them to do the right thing, without even being asked. I currently am driving a 2006 S40 with over 100,000 miles. I am confident that Smythe Volvo will help me to keep my car on the road and provide me with another pleasant purchasing experience once I decide to trade up. More

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The service was prompt. I brought car in early in the morning and the repair was done in about an hour - as promised. The staff was exceedingly friendly and cooperative in fulfilling my needs. When I wen morning and the repair was done in about an hour - as promised. The staff was exceedingly friendly and cooperative in fulfilling my needs. When I went to leave , the worker drove my car to the door and handed me the keys. It doesn't get better than that! More

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I have been receiving the same excellent service at Smythe since 1977 when I bought my first Volvo.Most impressive has been the accuracy and reliability of their service department. My present Volvo is Smythe since 1977 when I bought my first Volvo.Most impressive has been the accuracy and reliability of their service department. My present Volvo is a 2001 model that is being "kept alive" by Smythe's service team. Now in retirement and on a fixed income a new Volvo is a big consideration for me. However, Smythe Volvo and the quality of their service department will be a strong factor in my decision. More

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The experience with Steve Bergamo at Smythe Volvo is always very professional and courteous. My wife and I have now purchased four (4) Volvos from them and would recommend the dealership to anyone. always very professional and courteous. My wife and I have now purchased four (4) Volvos from them and would recommend the dealership to anyone. More

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Smythe Volvo in Summit is a great place to get your car fixed and the Service is always friendly and professional. They are very helpful to answer any questions or concerns. Pleasant experience. fixed and the Service is always friendly and professional. They are very helpful to answer any questions or concerns. Pleasant experience. More

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This is my first time writing a review, although my S-80 has been serviced at Smythe Volvo for many years. The car rarely has issues beyond normal servicing. All work is always performed in an effective man has been serviced at Smythe Volvo for many years. The car rarely has issues beyond normal servicing. All work is always performed in an effective manner. Employees are always courteous. Doug MacAdam exemplifies that standard of excellence. He fully explains any issues that might arise during the servicing, and presents options for dealing with any unexpected problem. Doug is knowledgeable, informative, and friendly. I highly recommend the Smythe Volvo service department for the technical skills of its workers, as well as the leadership/ambassadorial qualities of employees such as Doug. More

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We have purchased several vehicles here, and have found the staff knowledgeable, honest and helpful. The service department is of high quality, the managers are courteous and responsive to our needs, are the staff knowledgeable, honest and helpful. The service department is of high quality, the managers are courteous and responsive to our needs, are very thorough and offer good advice. We are happy to recommend this dealership. More

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We own several Volvos. The quality of the service department is one reason that we continue to buy our new Volvos at Smythe. This visit was for routine maintenance and check-up for my 1993 Volvo 245 department is one reason that we continue to buy our new Volvos at Smythe. This visit was for routine maintenance and check-up for my 1993 Volvo 245 Wagon. The auto body remains in excellent condition. However, as you would expect in a car that is almost 20 years old, mechanical wear & tear in the suspension is progressing. Sean met me at the service counter. I then went for a road test w/ Doug. He patiently explained what work should be done until I get a new replacement wagon, probably later this spring, and what things could wait. Once again, the work done by the service department kept the car going. R Rosenbaum Summit, NJ PS - As I am writing this, I just got home from driving the car after a 6" snowstorm. The car handled beautifully & comfortably in all respects. More

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Smythe's Service Dept remains the best in the business. Sean, Doug & the guys do quality work, on-time and at a reasonable price. They respect thier customers & know how to treat them right. They willingly Sean, Doug & the guys do quality work, on-time and at a reasonable price. They respect thier customers & know how to treat them right. They willingly have gone out of thier way to assist my familys needs in the past and never make you feel like it was a burden. These guys are Pro's. More

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