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Doug MacAdam
Doug MacAdam at Smythe Volvo Cars

Doug MacAdam | Page 8

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
527 Reviews

I have over forty years of service here at Smythe Volvo. The complete level of comfort in knowing all the employees and customers very well is definitely the best part about working here. My favorite Volvo is the Cross Country Wagon. It's an AWD utility vehicle but still more like a car than a truck. It also has a good track record mechanically, performs and handles well. When I'm away from work, spending time with my family is my number one priority, especially with my two grandsons.

Dealership Experience

42 yrs, 4 mos

Industry Experience

42 yrs, 4 mos

4.9

527 Reviews

Write a Review

527 Reviews of Doug MacAdam

February 25, 2026

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Employee Rating

I’ve been working with Doug for the 3 Volvo’s I’ve purchased from Smythe. He’s the best!! More

by JAPHILLIPS10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan, Tom Coward, Patrick Mclaughlin

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Feb 25, 2026

Smythe Volvo Cars responded

We’re thrilled to hear that Doug delivered exceptional service on your Volvo XC60. It’s fantastic to know he’s made each of your three Volvo experiences so positive. We look forward to assisting you again. Enjoy!

February 24, 2026

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Employee Rating

Even thought I live a little distance I prefer to service my car here. Service is excellent and Doug is the best! More

by kgulbish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 24, 2026

Smythe Volvo Cars responded

Thank you for making the trip to have your Volvo serviced with us. We’re delighted that Doug provided excellent care during your visit. Please reach out anytime you need assistance. Enjoy!

February 23, 2026

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Excellent service. Good communication skills - updated is on progress and with any open questions right away More

by MICHELLECGRECO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 23, 2026

Smythe Volvo Cars responded

Thank you for noting our communication during your Volvo service. Doug and our team are glad to have kept you in the loop with updates and quick answers to your questions. We appreciate your trust and look forward to helping you again. Enjoy!

February 20, 2026

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Employee Rating

What a great experience- professional, honest and fair. Would buy again - service is excellent as well More

by Jimrer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan, Sean Flanagan, Tom Coward, Tina Dewald, Kyle Jackson, Regina Krauza, Jessica Hermida

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Feb 20, 2026

Smythe Volvo Cars responded

We’re delighted your Volvo XC60 purchase felt professional, honest and fair, and that you found our service to be excellent. We look forward to serving you again whenever you return. Enjoy!

February 11, 2026

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Employee Rating

Doug represents the best in Smythe Volvo. He is professional, knowledgeable, detailed and cares. Best! More

by 7MIKULA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 11, 2026

Smythe Volvo Cars responded

It’s great to hear Doug’s professionalism, expertise, and attention to detail made your Volvo XC40 service so positive. His genuine care truly stands out. If there’s anything you need in the future, feel free to reach out. Enjoy!

February 11, 2026

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Employee Rating

They double charged us and I'm now having to work with my bank on the charge More

by rvkenmil
Recommend Dealer
No

Other Employees Tagged: Doug MacAdam

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Feb 14, 2026

Smythe Volvo Cars responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Kevin Flanagan

February 08, 2026

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Employee Rating

Always easy to make appointments and communication is great Like the videos of the inspections More

by douglas.bradley55
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam

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Feb 08, 2026

Smythe Volvo Cars responded

Thank you for noting how easy it is to schedule appointments and for your feedback on our inspection videos. We’re glad they added clarity during your Volvo XC90 service. Doug and the team appreciate your review and look forward to helping you again.

February 08, 2026

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Employee Rating

Scheduling an appointment and reserving a loaner car was quick and easy. My service advisor, Doug, has been an absolute pleasure to work with this visit, as well as, year after year. He does his job incredi More

by ALIB123
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam

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Feb 08, 2026

Smythe Volvo Cars responded

We’re glad scheduling your service appointment and reserving a loaner for your Volvo XC60 was quick and easy. Doug will be thrilled to know his knowledge and personable approach continue to make each visit a pleasure. Thank you for trusting us with your Volvo year after year.

February 07, 2026

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Employee Rating

Everything was great my car was fixed promptly. I was kept informed all day. I even got a ride home when I dropped off my car. More

by HJUDNICK624
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam

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Feb 08, 2026

Smythe Volvo Cars responded

We’re thrilled to hear your Volvo XC60 was repaired promptly and that Doug kept you informed throughout the day. We’re glad the ride home option added convenience. We look forward to helping you with future service needs.

January 31, 2026

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Employee Rating

Doug is the best. He assesses every problem carefully and won't rest until things are fixed. More

by GOLDSTEINERICM
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam

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Jan 31, 2026

Smythe Volvo Cars responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Enjoy!

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