Doug Martin | Page 7

Professional people, overall a good experience. Went above and beyond and I would highly recommend! Went above and beyond and I would highly recommend! More

by kidlandsoldier1944 Verified Customer Verified Customer

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So I’ve dealt with many Lexus dealerships and I will say this is the least organized one. They were my least favorite one to deal with as they made my experience ordering a gx near impossible. Bernard was e this is the least organized one. They were my least favorite one to deal with as they made my experience ordering a gx near impossible. Bernard was essentially our first person to deal with when ordering the car and not only was he late, he was unapologetic, told me we were mistaken on having an appointment to begin with and very rude. The sales girl we originally had met with and who was in charge of our order left in July after telling us our car was being built and after that I was not contacted until I reached out in September wondering when my car would be ready. Not only did they say it wasn’t in production they also said that they didn’t have my order. I had to find my voice with them in order to be heard. It was an unpleasant situation. Finally Michael Wu stepped in and saved the day. Since day 1 of contact he has been not only communicative but he has been kind and patient. I’m not sure how Lexus found him but he is by far the best employee there. His customer service experience is top notch and we feel extremely lucky that he was the one who helped us. We are happy with our GX and I would recommend Lexus but with the stipulations that they go with Michael Wu and avoid Bernard. More

by jdcuster99 Verified Customer Verified Customer

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Great atmosphere, great customer service. Always informed on any findings and always an explanation including any perks Lexus offers. Always informed on any findings and always an explanation including any perks Lexus offers. More

by MALDONADORS2013 Verified Customer Verified Customer

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We were very happy with our salesman, very happy with the value given for our trade and happy with the price of our new Lexus. value given for our trade and happy with the price of our new Lexus. More

by Ron Verified Customer Verified Customer

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Great follow up, nice people and better prices than the dealers offer in the Valley. dealers offer in the Valley. More

by lecorgne Verified Customer Verified Customer

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Superstition springs Lexus always takes great care of my Family and vehicles. I have purchased the last 10 cars from them over the past 7 years. They have been awesome each and every time! Family and vehicles. I have purchased the last 10 cars from them over the past 7 years. They have been awesome each and every time! More

by VCINVESTOR2014 Verified Customer Verified Customer

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Superstition Springs Lexus is the best Lexus dealership in the Phoenix area. Showroom is pleasant and welcoming. Staff is extremely friendly and helpful and they are more than willing to ensure you get the in the Phoenix area. Showroom is pleasant and welcoming. Staff is extremely friendly and helpful and they are more than willing to ensure you get the best service and deal possible, I had a great time talking to other staff while I was waiting for processing of my recent purchase. This is just an all-around solid place for all Lexus needs. More

by kwdunsavage Verified Customer Verified Customer

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Lorenzo was super helpful. He answered questions I had before I even asked him! The experience was long but really good. It’s only been one day but I love my new Lexus! He answered questions I had before I even asked him! The experience was long but really good. It’s only been one day but I love my new Lexus! More

by maryperry1231 Verified Customer Verified Customer

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Great experience and as a first time Lexus owner we were impressed with the sales, communication, and overall friendly atmosphere. impressed with the sales, communication, and overall friendly atmosphere. More

by scott.mahar2000 Verified Customer Verified Customer

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Wonderful experience! Lorelei took great care in making sure that we were kept updated every step of the way from the first day we stepped into the dealership to the day w Lorelei took great care in making sure that we were kept updated every step of the way from the first day we stepped into the dealership to the day we took possession of the vehicle which was a couple of months. Most importantly I never felt pressured at any time I felt like everyone that we dealt with at the dealership was on my team to make this a great, smooth experience and was willing to meet me where I needed to be with the transaction. I have already recommended Lorelei and Superstition Springs Lexus and will continue to do so!! Best Christmas gift ever!! More

by heidi16 Verified Customer Verified Customer

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