Doug Rice | Page 12

Disappointed I bought a Nissan Rogue 2011 at Younger Nissan in Frederick, MD. They told me it was a 4 cylinder vehicle. That's not true. After 4 months, after so m I bought a Nissan Rogue 2011 at Younger Nissan in Frederick, MD. They told me it was a 4 cylinder vehicle. That's not true. After 4 months, after so many e-mails I got from them, I went to the dealer because my back tires are making noise when I make a turn. Long story short, they ask for $1,600 to fix a car they offered me as a "certified pre-owned". I was there from 8.00 am 'til 2:30 pm. Steve Farley told me he might put me in a different vehicle. I said "let's do it". Then, this guy Kevin Caudell thought like he was doing me a favor at all times. Terrible customer service. If I don't ask, they don't do anything. I just gotta fix the car somewhere else. At the end of the day, they 're just focused on sell the car. Period. Service? Customer satisfaction? Complete B.S. More

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excellent staff both in sales and service. my son has a Nissan titan which I borrowed a few times. enjoyed the truck very much. when time for a new vehicle for me I chose the Murano. my hu my son has a Nissan titan which I borrowed a few times. enjoyed the truck very much. when time for a new vehicle for me I chose the Murano. my husband also bought a new vehicle from this dealership - a Nissan frontier. I just recently traded my Murano in for a new 2015. The staff was very helpful - in that they got me into my new vehicle and my payments only increased by $20.00 per month. When our vehicles were serviced by this dealership we were always told the estimated cost up front and were also given a call prior to work being performed. we have never been hit with hidden charges of any kind and the work performed was excellent. the dealership is very clean, airy and roomy. The service service bays also seem very clean. In all - we just like this dealership and will continue to buy from them in the future. More

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Good but expensive The dealership staff was very friendly but scheduled service took a long time. My car was there from 10a-5p to get brakes and rotors. The price seemed The dealership staff was very friendly but scheduled service took a long time. My car was there from 10a-5p to get brakes and rotors. The price seemed very high and I chose not to have certain services done there because of that. The benefit is that it is a dealership and they knew my car make and model well. More

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Oil change and rotation went well. I recently took my 2013 Murano in for an oil change and tire rotation. I had a coupon that made the price very reasonable, otherwise it may not have I recently took my 2013 Murano in for an oil change and tire rotation. I had a coupon that made the price very reasonable, otherwise it may not have been worth the trip. I didn't have an appointment and it only took about an hour. I was pleased with this service. It would be nice to come out with a car wash like we get from our other car dealers. More

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awesome experience They take the time to do things right at this dealership, they listen to your concerns. If you need a new or used car see Steve Farley, he is a great They take the time to do things right at this dealership, they listen to your concerns. If you need a new or used car see Steve Farley, he is a great guy that cares. More

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Thermostat not working I took an appointment for the heat not working. They had my car repaired and returned to me the same day. Great customer service from Doug Rice as alw I took an appointment for the heat not working. They had my car repaired and returned to me the same day. Great customer service from Doug Rice as always. I Will definitely return for future service. More

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Great Service I have had 15 Years of service done here , Service people and shop Mech do a great job , This year I purchased new Truck, Sales Team was Great Thanks I have had 15 Years of service done here , Service people and shop Mech do a great job , This year I purchased new Truck, Sales Team was Great Thanks More

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Cold... uncaring... and selfish My experience with your department has been awful... I feel you only care about money and not the loyal owners. I bought two cars from your dealershi My experience with your department has been awful... I feel you only care about money and not the loyal owners. I bought two cars from your dealership though I will never buy another one or recommend to anyone I know to use your dealer ship.... More

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Service The service team was responsive to my request, and had me in and out within 30 minutes. I appreciated the little touches to ensure the XTerra was clea The service team was responsive to my request, and had me in and out within 30 minutes. I appreciated the little touches to ensure the XTerra was clean and neat. More

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Always so helpful! I normally deal with Doug who is AMAZING but he was on vacation last time I was in there, so Allen helped he was so nice and helped me out so much. I normally deal with Doug who is AMAZING but he was on vacation last time I was in there, so Allen helped he was so nice and helped me out so much. More

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