Doug Rice | Page 14

Purchase of 2011 NIssan XTerra From the beginning, Nathan was attentive and helpful in helping me determine just what I was looking for in a vehicle, new or used, and one which woul From the beginning, Nathan was attentive and helpful in helping me determine just what I was looking for in a vehicle, new or used, and one which would fit my budget. We found the vehicle which fit those categories in an out of the way parking space and Nathan made every effort to learn about the 2011 XTerra to inform me. The test drive was excellent and from all the other information provided and vehicles shown to me, this one appeared to be a match. Although I was disappointed that my trade-in vehicle was assessed below my expectations, I accepted the terms. The financial team put together a plan fitting my needs quickly and we signed the sales contract. Within the period of my accepting the offered deal, the registration was completed through MVA using my original plates, the vehicle was quickly cleaned and I was able to drive it home. There was some disappointment that the prep mechanic didn't open the hood and see the corrosion on the battery or try to knock off some of the surface rust on the tow hitch and other spots. As a matter of convenience, I replaced the defective rear wiper blade and cleaned up the hitch rust buildup and lubricated the door hinges, which had rust accumulations from outdoor storage. I took the car back to the dealer the following day, questioning whether the rear tires were unsafe due to some apparent dry rot and asked them to clean up the battery posts and a couple other areas which needed some attention. The dealer did order a replacement cup holder for the rear seat. The work was done quickly and efficiently, and we agreed the tires were safe, despite the apparent wear. The front tires were new. We scheduled, and as a convenience to me rescheduled and completed the surface protection the following week. This is the third vehicle I have purchased through Younger Nissan and its predecessor dealers. The staff continues to be friendly, courteous and anxious to help. I appreciate the effort expended to accommodate my purchase. I continue to be pleased with the vehicle. More

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Fast Oil change and routine mainteanace Younger emailed me about coming in for routine maintenance and oil change. I made an appointment for later the same day. I combined the trip with othe Younger emailed me about coming in for routine maintenance and oil change. I made an appointment for later the same day. I combined the trip with other errands. Short wait. Doug commented that we only ad 2,000 miles on the odometer since the last oil change. He gave me the option of not having it done, but since we were about to go on a trip, I thought it would be better to go ahead. Three cheers for everyone at Younger!! More

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Can't ask for anything more Express service is fantastic. They keep me aware of my vehicles condition and make appropriate recommendations. Service is always excellent. Could not Express service is fantastic. They keep me aware of my vehicles condition and make appropriate recommendations. Service is always excellent. Could not ask for more. More

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Fantastic service after I hit a small animal. This is my first time ever where I had to take my vehicle in for any type of damage, that is with 40 years of driving. Doug, from Nissan, kept me inf This is my first time ever where I had to take my vehicle in for any type of damage, that is with 40 years of driving. Doug, from Nissan, kept me informed the whole time. They kept in contact with my insurance company and then would call me to let me know what was going on. In fact, I would not had called the insurance company but Doug stated they should cover my damage. I did not realize the small animal I hit did so much damage under my car for my car looked fine. My car started showing signs of a problem so I just drove right to Nissan and stated I did not have an appointment and they stated they would take care of me and they did. I was very impressed with this whole experience. Thank you Nissan. My Erie Insurance company was great too. Patty More

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Good to go! Get in, get out, good to go! Fast, efficient, fair, aims to please from sales to processing to servicing. Left fully satisfied with what I came in f Get in, get out, good to go! Fast, efficient, fair, aims to please from sales to processing to servicing. Left fully satisfied with what I came in for. More

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Best Car Buying Experience EVER! Jason at Younger went above and beyond for me while upgrading from my 2012 Rogue to the new 2015! He listened to what I was looking for and he delive Jason at Younger went above and beyond for me while upgrading from my 2012 Rogue to the new 2015! He listened to what I was looking for and he delivered! I have already recommended him to a friend and I just purchased 5 days ago! I will be back in the future!!!! More

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Oil Change I purchased my Rogue from Younger last year and used #3 of 5 of my Free Oil Change with Purchase last week, and this was the best experience so far. I I purchased my Rogue from Younger last year and used #3 of 5 of my Free Oil Change with Purchase last week, and this was the best experience so far. I was greeted by Doug Rice upon pulling my vehicle into the express garage. I told him I was there for an oil change. He offered the upgrade oil change, which I declined. I also asked him to check my tire pressure as the light in my dash was on for it. I gave my keys and sat in the waiting room. Approx 30 min later, Doug informs me that I have another nail in my left rear tire. (I had a plug put in the same tire last oil change for the same reason) I asked him to hold off on ordering a new tire. A few minutes later he came back with my receipt and a business card. On his business card, he wrote ALL the information I would need to purchase a new tire to match my others. One negative thing I have noticed. With the cold weather finally here, I have had 2 mornings now where my Windshield Washer Fluid appears to be frozen and is not operable. Even after warming my car up for 10+ minutes, my fluid still doesn't come out. I personally haven't added any fluid in, so I assume it is refilled during my oil changes. I am unsure why it is freezing. More

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Great Service My husband and I are fairly new to this area, and we were not aware of a Nissan dealership in Frederick. We decided to take our car and from the initi My husband and I are fairly new to this area, and we were not aware of a Nissan dealership in Frederick. We decided to take our car and from the initial appointment to any follow ups, the service has been wonderful. Doug is very informative and does a very thorough job in explaining what needs to be done with your car. Up to this day, we have been able to take our car for any questions or concerns. Thank you Nissan Dealership! More

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Great Experience The day after Christmas my car wouldn't start. I was visiting family from out of town. I called the nearest dealership in a panic and spoke to Doug The day after Christmas my car wouldn't start. I was visiting family from out of town. I called the nearest dealership in a panic and spoke to Doug Rice who explained what might be the issue, walked me through the steps to get my vehicle into the dealership what to expect. I called the recommended towing company who were great. I got to the dealership and they worked on my vehicle quickly taking into consideration that I was waiting and from out of town. They fixed the problem and got me out of there quickly. Great experience and great employees. More

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Excellent service! Very courteous and knowledgable personnel, prompt service with little waiting time. I bought the car from this dealer and I service my car here every Very courteous and knowledgable personnel, prompt service with little waiting time. I bought the car from this dealer and I service my car here every time. More

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