Doug Settle | Page 31

We have always been greeted with a smile; sometimes even with our door being opened for us. Numerous times our vehicle problem was fixed right in the bay w/o cost. The staff seems quite knowledable about with our door being opened for us. Numerous times our vehicle problem was fixed right in the bay w/o cost. The staff seems quite knowledable about problems shared and possible solutions. It also helps to be asked about a car wash and we often are. In all the many years that we have brought our vehicles to the service center we can count on less than one hand problems with the service. We actually look forward to bringing our car in and have not found another dealer's service center to be that friendly and helpful. Please keep up the good work!!!!!!!!!!!!!!!!!!!!!!! And don't let Doug go-----he's great for you and us!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

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These men are wonderful! They have always gone out of their way to make sure that I am happy with my Hondas. I have purchased 4 HOndas at Don Ayres. I was ready to give back my 2007 Accord due to a noise their way to make sure that I am happy with my Hondas. I have purchased 4 HOndas at Don Ayres. I was ready to give back my 2007 Accord due to a noise in the front drivers side window that was really bothering me. Doug spent time figuring out where the noise was coming from and fixed it! He even worked me in to get it fixed before I took a trip....in his words "so I wouldn't have to hear it on the drive". That is true customer service with care! I can't say enough about the service I have gotten from Doug and the rest of the men there. I would never go any place else in Fort Wayne! I'm moving to Iowa in July 2011 and I am concerned about what kind of service I will get there. I may come back here for some of it when I visit family here. More

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I have now purchased 3 cars from Don Ayres. Why do I keep coming back? The service is excellent; the product if great, and you feel a part of a family that they are making you a part of. Originally for keep coming back? The service is excellent; the product if great, and you feel a part of a family that they are making you a part of. Originally for my second cqar, I returned because of the knowledge and expert care I got in the Serice Dept. and Doug Settle, the manager. I have found that the sales representatives are knowledgeable and honest in their presentation of their products--Honda cars. BJ Harper More

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I had a spring break in my trunk door over the weekend. I use my car, especially my trunk, in my work as I am a courier. Jeremy ordered the part which was in the next day and Doug asked when I could get in I use my car, especially my trunk, in my work as I am a courier. Jeremy ordered the part which was in the next day and Doug asked when I could get in for it to be installed. Doug, knowing that this repair was vital for my work, got me in the first thing the next morning and got me out in 20 minutes. Truly a great response to my problem. Doug and his staff are the very best in service at Don Ayres Honda. This is not the first time my wife and I have had terrific experience in their Service Dept. Not only is Honda a great car , the service couldn't be better!! That is why we will continue to buy from and always use Honda service from Don Ayres in the future. Great people!! More

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Doug Settle has provided quality service to our Honda for 14 years. He is honest and we trust his recommendations for repairs. He has even gone above and beyond repairing our other vehicle when we were ret 14 years. He is honest and we trust his recommendations for repairs. He has even gone above and beyond repairing our other vehicle when we were returning from the first Dr. appointment following hip replacement surgery. He was prompt to provide the needed repairs so we could get back home. He is the best! We will buy another Honda because of the excellent service. More

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Was in for regular service for my car. Lease was up in a month, so figured I would check out how much to buy my car, etc. I initially spoke with Doug, who sat down with me over options, then directed me to month, so figured I would check out how much to buy my car, etc. I initially spoke with Doug, who sat down with me over options, then directed me to Salesman Rick to test drive, etc. Doug then worked out the numbers, and came up with a new lease car for me. He is very patient and professional. More

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Don Ayres Honda has the best Service Dept. I've ever Don Ayres Honda has the best Service Dept. I've ever dealt with! Everyone seems to be happy to be there and take care of their customers. The service Don Ayres Honda has the best Service Dept. I've ever dealt with! Everyone seems to be happy to be there and take care of their customers. The service is performed in a timely manner and done right the first time! And I can't say enough about the waiting room. What more could you ask for? Just make sure Doug Settle doesn't go anywhere! Thanks for a great experience every time I come in for service! Jon More

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When my Honda requires service, I would never take it to another dealer. My experience at Don Ayres has always been top rate. The employees care about my concerns, patiently attend to all the "noises" I h another dealer. My experience at Don Ayres has always been top rate. The employees care about my concerns, patiently attend to all the "noises" I hear, and spend what ever time is required to make certain the problem is diagnosed and solved. In a world where customer satisfaction takes a back seat, the opposite is true at Don Ayres Honda. The customer care does not stop when the sale is completed, it is the heart and soul of their organization. I would and have recommended Don Ayres Honda without hesitation or reservation. More

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Doug was great...like always. He always seems to go out of his way to make sure we are taken care of properly. The times we have been in have always been a positive experience. Wouldn't take our 2011 Honda of his way to make sure we are taken care of properly. The times we have been in have always been a positive experience. Wouldn't take our 2011 Honda van anywhere else! Thanks Doug and Don Ayres. More

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I find that when I schedule an appt for maintenance they are on time and take care of what I need in a timely fashion. They will also mention future considerations I may need to take care of the keep up wi are on time and take care of what I need in a timely fashion. They will also mention future considerations I may need to take care of the keep up with my warranty. The people are friendly, and cost is reasonable. I have purchased 2 vehicles from this dealership in the last 6 years. More

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