Doug Settle | Page 31

Had an appointment for service and tire rotation and was told that the power steering fluid smelled burnt and did I want the system cleaned and fluid replaced. I asked when this was supposed to be done and told that the power steering fluid smelled burnt and did I want the system cleaned and fluid replaced. I asked when this was supposed to be done and was told around 50 thousand miles and my Civic had 88 thousand miles on it. So my bill was $80 more that I expected.Also I change oil every three thousand miles and ask the guys to put that on the reminder sticker but the last three time that has not happened. The good news is that I like this dealership very much !! Vern Frisby More

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We own two Honda automobiles and the service department at Don Ayres is the textbook example of outstanding customer service. All the service people there are very friendly and helpful. I am especially p at Don Ayres is the textbook example of outstanding customer service. All the service people there are very friendly and helpful. I am especially pleased with the service adviser Doug Settle, however they are all excellent. Just as important is that their work is first-rate. They have always correctly diagnosed and fixed problems the first time. I never feel they are trying to rip me off. In fact sometimes they will bring to my attention a problem that does not need to be repaired immediately, but rather should just be monitored. In other words they don't recommend to get something fixed right away unless it is absolutely necessary. We could not be any more happier with the service department and would recommend them to anyone. We will keep buying Hondas and getting them serviced at Don Ayres. More

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We like to deal with Doug Settle in service and have dealt with him for many years. He knows how particular we are with our vehicles and always tries to please my wife and I. He's the best! dealt with him for many years. He knows how particular we are with our vehicles and always tries to please my wife and I. He's the best! More

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service was great, price was the best, technicians were helpful and welcomed my family, the area was clean and the overall experience make me drive 70 mile one way to get my service done in Fort Wayne. helpful and welcomed my family, the area was clean and the overall experience make me drive 70 mile one way to get my service done in Fort Wayne. More

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My husband and I have owned Hondas since 1981 and Don Ayres Honda has been our dealer and service provider. We've always received excellent service. I have worked with and known Doug Settle for a long ti Ayres Honda has been our dealer and service provider. We've always received excellent service. I have worked with and known Doug Settle for a long time and he has always made sure we are treated like we are his best and only customers. He is such a positive asset as Service Manager of Don Ayres Honda. I have also worked with Jay and he also has treated us well and makes sure we are aware of the cost of maintenance (we've really never had any major repairs with our Hondas). The newer service men are being trained as good customer service reps. More

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I recently bought our family's 9th Honda from Don Ayres. Besides the Honda quality, I come back due to Doug Settle's service area. We have been having our Hondas serviced by them for close to 20 years. The Besides the Honda quality, I come back due to Doug Settle's service area. We have been having our Hondas serviced by them for close to 20 years. The work is done right the first time, by the time requested, and at a reasonable price. Any questions, they call me and still get it done on time. At times, I feel it it is like the show Cheers, Doug and the staff great me by name and I know (and trust)them. More

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Excellant service each and everytime continues to bring us back to Don Ayres. We have purchased three Honds there and the service is one of the greatest reason. us back to Don Ayres. We have purchased three Honds there and the service is one of the greatest reason. More

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We have always been greeted with a smile; sometimes even with our door being opened for us. Numerous times our vehicle problem was fixed right in the bay w/o cost. The staff seems quite knowledable about with our door being opened for us. Numerous times our vehicle problem was fixed right in the bay w/o cost. The staff seems quite knowledable about problems shared and possible solutions. It also helps to be asked about a car wash and we often are. In all the many years that we have brought our vehicles to the service center we can count on less than one hand problems with the service. We actually look forward to bringing our car in and have not found another dealer's service center to be that friendly and helpful. Please keep up the good work!!!!!!!!!!!!!!!!!!!!!!! And don't let Doug go-----he's great for you and us!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

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These men are wonderful! They have always gone out of their way to make sure that I am happy with my Hondas. I have purchased 4 HOndas at Don Ayres. I was ready to give back my 2007 Accord due to a noise their way to make sure that I am happy with my Hondas. I have purchased 4 HOndas at Don Ayres. I was ready to give back my 2007 Accord due to a noise in the front drivers side window that was really bothering me. Doug spent time figuring out where the noise was coming from and fixed it! He even worked me in to get it fixed before I took a trip....in his words "so I wouldn't have to hear it on the drive". That is true customer service with care! I can't say enough about the service I have gotten from Doug and the rest of the men there. I would never go any place else in Fort Wayne! I'm moving to Iowa in July 2011 and I am concerned about what kind of service I will get there. I may come back here for some of it when I visit family here. More

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I have now purchased 3 cars from Don Ayres. Why do I keep coming back? The service is excellent; the product if great, and you feel a part of a family that they are making you a part of. Originally for keep coming back? The service is excellent; the product if great, and you feel a part of a family that they are making you a part of. Originally for my second cqar, I returned because of the knowledge and expert care I got in the Serice Dept. and Doug Settle, the manager. I have found that the sales representatives are knowledgeable and honest in their presentation of their products--Honda cars. BJ Harper More

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