It’s no surprise that service manager Doug Settle knows a lot about cars. As it turns out, he knows a thing or two about people, as well.Settle, who has worked at Don Ayres for 25 years, says it’s extremely important to be able to communicate with customers. “You have to listen to them and find out where the problem actually lies.”Sometimes that can be tricky. That’s why Settle and his employees often ride along with a customer, a move that ultimately helps them get to the root of a problem. Customers seem to appreciate their straightforward approach. Many are Honda loyalists, but they return to Don Ayres because they’ve come to expect a high level of service. “Customers are very loyal to our product, and it’s just as important for US to be as good as that product.”
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Write a Review316 Reviews of Doug Settle
July 29, 2011
Everytime I need service on my Honda Accord, I always get it done at Don Ayres. My car gets the best service without the hassle. Great Job Everybody. Sincerely Leon Gondell it done at Don Ayres. My car gets the best service without the hassle. Great Job Everybody. Sincerely Leon Gondell More
Other Employees Tagged: Kevin Cappelli, Jeremy Sullivan, Charles Suter , All Of Your Service Writers
July 29, 2011
I feel confident that I will receive the service promised. I especially appreciate Doug and his service staff who are friendly and not pushy as service persons in other dealerships have been. promised. I especially appreciate Doug and his service staff who are friendly and not pushy as service persons in other dealerships have been. More
Other Employees Tagged: Charles Suter , Doug ettle and Charles Suter
July 20, 2011
We've serviced both of our Hondas @Don Ayres and appreciate their politeness, promptness and their courtesy van to shuttle us to either work or the mall while the cars we're being serviced. They're appreciate their politeness, promptness and their courtesy van to shuttle us to either work or the mall while the cars we're being serviced. They're all very professional from their sales staff to the technicians. I would recommend their dealership to friends & family. More
Other Employees Tagged: 3
July 18, 2011
Had an appointment for service and tire rotation and was told that the power steering fluid smelled burnt and did I want the system cleaned and fluid replaced. I asked when this was supposed to be done and told that the power steering fluid smelled burnt and did I want the system cleaned and fluid replaced. I asked when this was supposed to be done and was told around 50 thousand miles and my Civic had 88 thousand miles on it. So my bill was $80 more that I expected.Also I change oil every three thousand miles and ask the guys to put that on the reminder sticker but the last three time that has not happened. The good news is that I like this dealership very much !! Vern Frisby More
Other Employees Tagged: don't remember
July 16, 2011
We own two Honda automobiles and the service department at Don Ayres is the textbook example of outstanding customer service. All the service people there are very friendly and helpful. I am especially p at Don Ayres is the textbook example of outstanding customer service. All the service people there are very friendly and helpful. I am especially pleased with the service adviser Doug Settle, however they are all excellent. Just as important is that their work is first-rate. They have always correctly diagnosed and fixed problems the first time. I never feel they are trying to rip me off. In fact sometimes they will bring to my attention a problem that does not need to be repaired immediately, but rather should just be monitored. In other words they don't recommend to get something fixed right away unless it is absolutely necessary. We could not be any more happier with the service department and would recommend them to anyone. We will keep buying Hondas and getting them serviced at Don Ayres. More
Other Employees Tagged: Jeremy Sullivan , Doug Settle, Jay Hyland, Jeramy Sullivan and others
July 14, 2011
We like to deal with Doug Settle in service and have dealt with him for many years. He knows how particular we are with our vehicles and always tries to please my wife and I. He's the best! dealt with him for many years. He knows how particular we are with our vehicles and always tries to please my wife and I. He's the best! More
Other Employees Tagged: Doug Settle
July 14, 2011
My husband and I have owned Hondas since 1981 and Don Ayres Honda has been our dealer and service provider. We've always received excellent service. I have worked with and known Doug Settle for a long ti Ayres Honda has been our dealer and service provider. We've always received excellent service. I have worked with and known Doug Settle for a long time and he has always made sure we are treated like we are his best and only customers. He is such a positive asset as Service Manager of Don Ayres Honda. I have also worked with Jay and he also has treated us well and makes sure we are aware of the cost of maintenance (we've really never had any major repairs with our Hondas). The newer service men are being trained as good customer service reps. More
Other Employees Tagged: Jay, Doug Settle
July 14, 2011
I recently bought our family's 9th Honda from Don Ayres. Besides the Honda quality, I come back due to Doug Settle's service area. We have been having our Hondas serviced by them for close to 20 years. The Besides the Honda quality, I come back due to Doug Settle's service area. We have been having our Hondas serviced by them for close to 20 years. The work is done right the first time, by the time requested, and at a reasonable price. Any questions, they call me and still get it done on time. At times, I feel it it is like the show Cheers, Doug and the staff great me by name and I know (and trust)them. More
Other Employees Tagged: Jeremy Sullivan , Doug Settle's service staff
July 14, 2011
service was great, price was the best, technicians were helpful and welcomed my family, the area was clean and the overall experience make me drive 70 mile one way to get my service done in Fort Wayne. helpful and welcomed my family, the area was clean and the overall experience make me drive 70 mile one way to get my service done in Fort Wayne. More
Other Employees Tagged: Doug Settle
July 13, 2011
Excellant service each and everytime continues to bring us back to Don Ayres. We have purchased three Honds there and the service is one of the greatest reason. us back to Don Ayres. We have purchased three Honds there and the service is one of the greatest reason. More
Other Employees Tagged: Doug Setle