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Doug Settle
323 Reviews
It’s no surprise that service manager Doug Settle knows a lot about cars. As it turns out, he knows a thing or two about people, as well.Settle, who has worked at Don Ayres for 25 years, says it’s extremely important to be able to communicate with customers. “You have to listen to them and find out where the problem actually lies.”Sometimes that can be tricky. That’s why Settle and his employees often ride along with a customer, a move that ultimately helps them get to the root of a problem. Customers seem to appreciate their straightforward approach. Many are Honda loyalists, but they return to Don Ayres because they’ve come to expect a high level of service. “Customers are very loyal to our product, and it’s just as important for US to be as good as that product.”
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323 Reviews of Doug Settle
September 07, 2011
Everytime I have service work done at Don Ayres Honda, I am so pleased. The service personel are very friendly, helpful. courteous and usually go out of their way to make sure everything was satisfactory. D am so pleased. The service personel are very friendly, helpful. courteous and usually go out of their way to make sure everything was satisfactory. Doug Settle is a gem, always friendly and helpful. I tell everyone I can about how pleased I am with the service department here and the people who work in it. We are very fortunate to have such a quality dealership in ft. Wayne. More
by pontoonpatti1
Other Employees Tagged: Doug Settle
September 07, 2011
A pleasure to do business with. Very accomadating to my time schedule. When ever I have service done on my two Honda vehicles, there is never an unsuspected surprise. Such as 'you need this done' or, we fo time schedule. When ever I have service done on my two Honda vehicles, there is never an unsuspected surprise. Such as 'you need this done' or, we found this that needs replaced. By following Honda's preventive service schedule, an owner pretty much eliminates those hidden problems that can pop up unexpectedly. I have never had to take a vehicle back because something that was done to the car was incomplete. I just have a peace of mind that everything is done correctly whenever I have my vehicles serviced at Don Ayres Honda. More
by bztg5k
Other Employees Tagged: Doug Settle
August 23, 2011
I had very good customer service; however, I thought it took a lot longer than I expected. I had an appointment and was just getting the oil changed and tires rotated at it took 1 1/2 hours. Besides the took a lot longer than I expected. I had an appointment and was just getting the oil changed and tires rotated at it took 1 1/2 hours. Besides the wait everything was great. More
by tsmith1059
Other Employees Tagged: don't remember
August 11, 2011
Don Ayers is a great Honda dealership. I have dealt with them since 1987, when I first moved to Ft Wayne. Doug Settles was their Service Mgr then and still is now. He has always been helpful and extremely k them since 1987, when I first moved to Ft Wayne. Doug Settles was their Service Mgr then and still is now. He has always been helpful and extremely knowledgeable. I recently purchased a new Honda Civic and sales rep Shawn Baney made the process a pleasure. I highly recommend them. More
by bhiatt
Other Employees Tagged: Shawn Baney , Shawn Baney Doug Settles
August 04, 2011
The service department in very good. The new car sales department is very good. I bought a new honda here in 2008 and in 2010. I bought a used 2007 Civic from the used car department in March of this ye department is very good. I bought a new honda here in 2008 and in 2010. I bought a used 2007 Civic from the used car department in March of this year and I am very disapointed with the used car sales manager. He misled me about the certification of the car and he changed the numbers around on the sales agreement with the bottom line being the same. He seamed to try to confuse me. The used car sales manager did not introduce himself to me or speak to me during the entire process. When I bought the two new Hondas, the new car sales manager spoke to me both times. More
by mike55p
Other Employees Tagged: Kevin Cappelli, Jeremy Sullivan, Charles Suter , Troy Johnson, service dept.
August 01, 2011
Whenever I call to schedule service they always make it a friendly, easy experience. I love the fact that I can drop off my car in the morning and take the shuttle to work. Then they pick me up when the car friendly, easy experience. I love the fact that I can drop off my car in the morning and take the shuttle to work. Then they pick me up when the car is ready. That means I get my car serviced when it needs to get serviced. Also, the prices are very reasonable; as a single mother that means a lot to me too. And if that wasn't enough, they will wash my car for me too - what a great place! More
by Celestiallds
Other Employees Tagged: Doug Settle
July 30, 2011
I feel confident that I will receive the service promised. I especially appreciate Doug and his service staff who are friendly and not pushy as service persons in other dealerships have been. promised. I especially appreciate Doug and his service staff who are friendly and not pushy as service persons in other dealerships have been. More
by jbstude
Other Employees Tagged: Charles Suter , Doug ettle and Charles Suter
July 29, 2011
Everytime I need service on my Honda Accord, I always get it done at Don Ayres. My car gets the best service without the hassle. Great Job Everybody. Sincerely Leon Gondell it done at Don Ayres. My car gets the best service without the hassle. Great Job Everybody. Sincerely Leon Gondell More
by ljgquest
Other Employees Tagged: Kevin Cappelli, Jeremy Sullivan, Charles Suter , All Of Your Service Writers
July 20, 2011
We've serviced both of our Hondas @Don Ayres and appreciate their politeness, promptness and their courtesy van to shuttle us to either work or the mall while the cars we're being serviced. They're appreciate their politeness, promptness and their courtesy van to shuttle us to either work or the mall while the cars we're being serviced. They're all very professional from their sales staff to the technicians. I would recommend their dealership to friends & family. More
by bssgrb
Other Employees Tagged: 3
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