Doug Settle
Doug Settle at Don Ayres Honda

Doug Settle | Page 30

Service Manager

Don Ayres Honda

4740 Lima Road
Fort Wayne, IN 46808

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5.0
324 Reviews

It’s no surprise that service manager Doug Settle knows a lot about cars. As it turns out, he knows a thing or two about people, as well.Settle, who has worked at Don Ayres for 25 years, says it’s extremely important to be able to communicate with customers. “You have to listen to them and find out where the problem actually lies.”Sometimes that can be tricky. That’s why Settle and his employees often ride along with a customer, a move that ultimately helps them get to the root of a problem. Customers seem to appreciate their straightforward approach. Many are Honda loyalists, but they return to Don Ayres because they’ve come to expect a high level of service. “Customers are very loyal to our product, and it’s just as important for US to be as good as that product.”

5.0

324 Reviews

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324 Reviews of Doug Settle

September 07, 2011

Dealership Rating

doug settle is always very helpful....he goes above and beyond the "call of duty" I highly recomend him...always pleasant and professional. we will continue to have our honda taken care of by him More

by ruth johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: doug settle

September 07, 2011

Dealership Rating

Everytime I have service work done at Don Ayres Honda, I am so pleased. The service personel are very friendly, helpful. courteous and usually go out of their way to make sure everything was satisfactory. D More

by pontoonpatti1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug Settle

September 07, 2011

Dealership Rating

A pleasure to do business with. Very accomadating to my time schedule. When ever I have service done on my two Honda vehicles, there is never an unsuspected surprise. Such as 'you need this done' or, we fo More

by bztg5k
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug Settle

August 23, 2011

Dealership Rating

I had very good customer service; however, I thought it took a lot longer than I expected. I had an appointment and was just getting the oil changed and tires rotated at it took 1 1/2 hours. Besides the More

by tsmith1059
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: don't remember

August 11, 2011

Dealership Rating

Don Ayers is a great Honda dealership. I have dealt with them since 1987, when I first moved to Ft Wayne. Doug Settles was their Service Mgr then and still is now. He has always been helpful and extremely k More

by bhiatt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shawn Baney , Shawn Baney Doug Settles

August 09, 2011

Dealership Rating

We always get great service and tell everyone to go to Don Aryes!We never have to wait and love the staff. Everyone is always so nice. Thanks! More

by kjorda4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug or Jay

August 04, 2011

Dealership Rating

The service department in very good. The new car sales department is very good. I bought a new honda here in 2008 and in 2010. I bought a used 2007 Civic from the used car department in March of this ye More

by mike55p
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Cappelli, Jeremy Sullivan, Charles Suter , Troy Johnson, service dept.

August 01, 2011

Dealership Rating

Whenever I call to schedule service they always make it a friendly, easy experience. I love the fact that I can drop off my car in the morning and take the shuttle to work. Then they pick me up when the car More

by Celestiallds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug Settle

July 30, 2011

Dealership Rating

I feel confident that I will receive the service promised. I especially appreciate Doug and his service staff who are friendly and not pushy as service persons in other dealerships have been. More

by jbstude
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charles Suter , Doug ettle and Charles Suter

July 29, 2011

Dealership Rating

Everytime I need service on my Honda Accord, I always get it done at Don Ayres. My car gets the best service without the hassle. Great Job Everybody. Sincerely Leon Gondell More

by ljgquest
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Cappelli, Jeremy Sullivan, Charles Suter , All Of Your Service Writers

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