Douglas Hansen | Page 17

Very good Dealership and service department went there for a new pick up and they got me a new f-159 for an excellent price for a new pick up and they got me a new f-159 for an excellent price More

by vincenzo101906 Verified Customer Verified Customer

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Sales staff management and finance all were very helpful knowledgeable and answered all my questions thoroughly and accurately. I would definitely recommend my friends and family to Dana Ford Lincoln. knowledgeable and answered all my questions thoroughly and accurately. I would definitely recommend my friends and family to Dana Ford Lincoln. More

by Michele Verified Customer Verified Customer

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The entire staff was helpful and very knowledgeable!! Michael was polite and very patient. I would definitely recommend Dana Lincoln to all friends and family. Michael was polite and very patient. I would definitely recommend Dana Lincoln to all friends and family. More

by Michele Verified Customer Verified Customer

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My most recent service appointment on my car was great. They go above and beyond for my car needs. I'm Very happy with Dana Ford. Robert Dimitri They go above and beyond for my car needs. I'm Very happy with Dana Ford. Robert Dimitri More

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I live in Connecticut and they They made it such a good experience buying out of state and they deliver, no hassles and no delays experience buying out of state and they deliver, no hassles and no delays More

by emfirechief Verified Customer Verified Customer

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I had great experience with the employees of Dana Ford. They were professional and welcoming. I look forward to referring my friends and family when they are ready for a vehicle. They were professional and welcoming. I look forward to referring my friends and family when they are ready for a vehicle. More

by sapphiradmt Verified Customer Verified Customer

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Excellent service straight from the sales person to the general manager. We couldn't be happier with our experience at Dana Ford Lincoln. Dana is the place to go! general manager. We couldn't be happier with our experience at Dana Ford Lincoln. Dana is the place to go! More

by William Gavin Verified Customer Verified Customer

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Dana leased me a 2017 explorer. With numerous issues has yet to correct the problems my sensors don’t work, turn signals don’t . They cause physical damage to my vehicle for a car wash. They won’t make the yet to correct the problems my sensors don’t work, turn signals don’t . They cause physical damage to my vehicle for a car wash. They won’t make the situation right. Not cool. I would t recommend Dana to anyone More

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Initially I had a terrible experience in trying to schedule a service appointment. I was given an appointment date that was six months in the future. I called and spoke with Doug Hansen who basically schedule a service appointment. I was given an appointment date that was six months in the future. I called and spoke with Doug Hansen who basically told me that since I did not purchase the vehicle at their dealership I was not a priority to receive service. I initially left a scathing review of their service department due to having to wait several months to have my car's oil changed, and based on my conversation with Mr. Hansen. Once Keith Curran, who happens to be the General Service Manager saw my review, he reached out to me and had me bring the vehicle in the very next day. He ensured that my car was serviced promptly and apologized for the subpar treatment I had been receiving. I am rating their service department 5 stars due to my experience with Keith. He understood that the treatment I was receiving was less than ideal and worked to handle the issue promptly and professionally. My advice to anyone who may have an issue with the "service" department is to reach out to Keith. More

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