Drew Ricci | Page 2

The service that you receive at Wellesley Volkswagen is wonderful. They go above and beyond. They give videos as they inspect your car. wonderful. They go above and beyond. They give videos as they inspect your car. More

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I appreciate Drew's attention to our cars - I trust he and the team will do their best to diagnose problems. The service department always go over any issue and the cost and provides their opinion about and the team will do their best to diagnose problems. The service department always go over any issue and the cost and provides their opinion about the severity and/or the impact to safety - this helps me prioritize what needs to be fixed More

by beggrace716 Verified Customer Verified Customer

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Drew and his coworkers are always welcoming and have great energy. They look out for their customers throughout the process and always go to the Nth degree. Great customer service. great energy. They look out for their customers throughout the process and always go to the Nth degree. Great customer service. More

by MARVEY.MATHURIN Verified Customer Verified Customer

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They provided excellent regular service with constant communication. Will definitely return for service of vehicles. communication. Will definitely return for service of vehicles. More

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Absolutely fantastic service department. Drew is absolutely fantastic, and they have some of the best technicians that I have ever encountered, five stars for the service department! Drew is absolutely fantastic, and they have some of the best technicians that I have ever encountered, five stars for the service department! More

by alrock88 Verified Customer Verified Customer

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Drew in service has continued to be a great resource for me and my Atlas issues. I really appreciate his focus on customer service as I stated in my previous review. He has gone above and beyond for me and me and my Atlas issues. I really appreciate his focus on customer service as I stated in my previous review. He has gone above and beyond for me and my Atlas issues. Thanks More

by BHARLESS0 Verified Customer Verified Customer

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When I made my appointment, I was told they could complete all the tests needed on my car. However, when I brought it in, I was informed they didn't have time to do everything. Despite that, they end complete all the tests needed on my car. However, when I brought it in, I was informed they didn't have time to do everything. Despite that, they ended up doing all the work, but I had to wait all day. Then I was told that a part was needed, and they had to order it, so I had to leave my car there for the weekend and Monday. In the end, though, everything was taken care of. One thing I wish they had done differently is bring your car to the door when you come back to pick it up, like they do at other VW dealerships. The guy told me my car was in the back left corner of the parking lot, but it was actually in the front left corner. To make things more complicated, a car waiting for service was blocking me in. I had to go back inside to find someone who then had to locate the keys to move the blocking car so I could leave. Overall, the service was completed, but the experience could have been smoother with better communication and a little extra convenience. More

by nicolemills Verified Customer Verified Customer

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Drew and the service team have been great. They have done the best they can do with my situation and I apprecate what they have done. They clearly put the customer first and that is something They have done the best they can do with my situation and I apprecate what they have done. They clearly put the customer first and that is something I appreciate. I don't usually post on these things but Drew and the team deserve the credit. More

by BHARLESS0 Verified Customer Verified Customer

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We had a persistent issue with our vehicle (ID. 4) and Drew and his team were able to quickly identify the issue and resolve it. 4) and Drew and his team were able to quickly identify the issue and resolve it. More

by M.ARCHANGELI Verified Customer Verified Customer

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I am always impressed with Karl's professionalism and honesty. He always keeps me informed on the status of the work being completed with my car. If anything occurs that is out of the ordinary, he let's honesty. He always keeps me informed on the status of the work being completed with my car. If anything occurs that is out of the ordinary, he let's me know so I can make an informed decision. More

by sadams_5038 Verified Customer Verified Customer

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