Drew Ricci | Page 12

10/10 service every single time - Great staff, quality work, prompt/thorough communication. 100% recommend! work, prompt/thorough communication. 100% recommend! More

by mg97 Verified Customer Verified Customer

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My wife and I returned in February 2025 for another vehicle, continuing our relationship with Wellesley VW and Kevin Mullin, which is notable because it's been 25 years working with him in total now (p vehicle, continuing our relationship with Wellesley VW and Kevin Mullin, which is notable because it's been 25 years working with him in total now (probably a record)! We've gotten to know folks at Wellesley VW from Sales to Service to Parts, and everyone is always helpful and respectful; their knowledge is excellent, their inventory is very good, their prices and dealings are very fair and honest. That's why we've been comfortable coming back over the years for three vehicles from them so far. Shout out, also, to Paul their Sales Manager, Eli in Finance, Drew in Service and the whole team who makes the place run in a friendly, supportive, non-confrontational way to serve their customers with quality and responsiveness. Think about how many customers would praise a car dealer, especially end-to-end through the roles they play, and the total lifecycle of the vehicle. It's a nice change from the usual you might be used to from other experiences. We'll shop them again in the future for sure. More

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Great experience from appointment scheduling, reception, setting service time and delivery. Car was ready ahead promised time and cleaned. setting service time and delivery. Car was ready ahead promised time and cleaned. More

by JPREGO31 Verified Customer Verified Customer

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Very clear, courteous, and timely communication regarding the status of the car's service and time to pick-up. the status of the car's service and time to pick-up. More

by AROLLAUER Verified Customer Verified Customer

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VW service with Alisha in Wellesley was great! They were honest with what was going on with my new Tiguan, and fixed the problem. Mechanics were great and trusted. Alisha was understanding, hel They were honest with what was going on with my new Tiguan, and fixed the problem. Mechanics were great and trusted. Alisha was understanding, helpful and made the process seamless... More

by LM Verified Customer Verified Customer

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I had a great experience at Wellesley Volkswagen. The facility itself is centrally located with ample and comfortable waiting areas. Drew Ricci was great - very helpful, transparent, and communicativ The facility itself is centrally located with ample and comfortable waiting areas. Drew Ricci was great - very helpful, transparent, and communicative. More

by lregan623 Verified Customer Verified Customer

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I was there for a warranty repair. I was kept updated with the progress. They were right on time. I've had great experience with both Drew and now Alisha. I was kept updated with the progress. They were right on time. I've had great experience with both Drew and now Alisha. More

by OFAYEMI Verified Customer Verified Customer

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Excellent experience and Drew was fantastic! Everything was smooth and well planned out and will be back for service. Location of dealership is excellent and was a wonderful experience for me. Everything was smooth and well planned out and will be back for service. Location of dealership is excellent and was a wonderful experience for me. More

by Amy Verified Customer Verified Customer

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vw associate drew ricci gets me in and out quickly--my car is cleaner than when I brought it in--the workmis done right the first time!!!! car is cleaner than when I brought it in--the workmis done right the first time!!!! More

by ATLNTSX5 Verified Customer Verified Customer

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Conveniently located and well staffed. Appreciated Drew's proactivity, competence, and energetic customer interface with me. Appreciated Drew's proactivity, competence, and energetic customer interface with me. More

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