Dwane Lockrow | Page 77

Convenient and professional Every time I go to DeNooyer for service i have never had a bad experience, it is always been a great experience, everyone is always very professional Every time I go to DeNooyer for service i have never had a bad experience, it is always been a great experience, everyone is always very professional and knowledgeable. Nice and clean facilities More

by MAB122766 Verified Customer Verified Customer

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Water problem resolved We had a problem with some water damage. The service dept. (Dwane) didn't wait around for the insurance people and went to work on the situation bef We had a problem with some water damage. The service dept. (Dwane) didn't wait around for the insurance people and went to work on the situation before any mildew could set in. The insurance people dropped the ball, but DeNooyer relieved our minds in a stressful situation. We would not hesitate to recommend them to anyone. Dwane Lockrow and Steve Gordon were fantastic. More

by GMKBSK25 Verified Customer Verified Customer

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Outstanding Salesman Bob Neet’s knowledge of the models is top notch. This is the 5th new vehicle we have purchased through Bob, and we have never felt pressured. In the s Bob Neet’s knowledge of the models is top notch. This is the 5th new vehicle we have purchased through Bob, and we have never felt pressured. In the service shop we have dealt with Dwane who is very friendly, and gets us in and out in very quickly. More

by JHUGHS Verified Customer Verified Customer

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Trailer wiring troubleshoot Matt in the service department did a fantastic job handling my trailer issues in the most helpful and professional way (with me looking on) for my 201 Matt in the service department did a fantastic job handling my trailer issues in the most helpful and professional way (with me looking on) for my 2018 Equinox- He resolved my issue and taught me a lot along the way- George who set up the appointment and Dwane who handled all aspects of appointed were also awesome- Have been a loyal DeNooyer customer for 17 years and 6 vehicles and would rate them top in the region across the board any day of the week!! More

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New car purchase Jason was courteous and made the buying experience more pleasant than past auto purchases. He always seemed to put the customer first. The process was Jason was courteous and made the buying experience more pleasant than past auto purchases. He always seemed to put the customer first. The process was smooth and respectful. More

by JAC33 Verified Customer Verified Customer

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Oil change! Service was great was always but had a 8am appointment for oil change and didn’t leave there until 10am. That’s just insane and uncalled for. The reas Service was great was always but had a 8am appointment for oil change and didn’t leave there until 10am. That’s just insane and uncalled for. The reason to make an appointment is to be in and out. Every other time I have had no issues and they have been quick in and out! More

by jkellar13 Verified Customer Verified Customer

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Long wait for oil change Service people are easy to work with. However I had an 8AM oil change scheduled. I arrived a few minutes after 8 and did not leave until 10AM. Almost Service people are easy to work with. However I had an 8AM oil change scheduled. I arrived a few minutes after 8 and did not leave until 10AM. Almost two hours for an oil change. More

by NIKNJC518 Verified Customer Verified Customer

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oil change Hey Guys, it was only an oil change. In at 09:00 out at 09:45. Had a bagel and hot chocolate. Life is good. Hey Guys, it was only an oil change. In at 09:00 out at 09:45. Had a bagel and hot chocolate. Life is good. More

by parabill Verified Customer Verified Customer

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Disappointed, hoping the manager can help When I brought my car to Denooyer for a diagnostic to pass emissions, I mentioned that my car's Check Engine light had been on most of the 5 years I o When I brought my car to Denooyer for a diagnostic to pass emissions, I mentioned that my car's Check Engine light had been on most of the 5 years I owned it. My last mechanic who worked for a huge dealership said a short in the dashboard's electrical system was to blame. The first service rep I spoke with insisted it must be a loose gas cap without ever having looked at the car. I explained that the cap fits perfectly but he insisted I must be wrong. and continued his personal conversation with a coworker. A second service rep finally appeared to write up the paperwork. Later that Monday, Denooyer charged me over $130 for the diagnostic and said it failed emissions due to a loose gas cap. The service rep was very condescending and said the mechanic fixed it by putting it on correctly. I had to drive the car 3 days and return on Friday for an emissions test they said my car was certain to pass. I did not touch the gas cap at all that week. On Thursday, the Check Engine light came on. The service rep said my car cannot pass emissions if the light is on. So I paid over $130 for nothing. It doesn't sound as if the mechanic considered any possibility other than a gas cap malfunction. I am hoping I can at last meet the manager and he will ask a different mechanic to repeat the diagnostic. But I've never seen the manager in the many times I've been there so I am not hopeful. More

by lyedwards Verified Customer Verified Customer

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Awesome place ! Ryan "rush" was great to work with . He got us the car we wanted for a great price! Dwayne helped us out on the service end and was very informative a Ryan "rush" was great to work with . He got us the car we wanted for a great price! Dwayne helped us out on the service end and was very informative and kept in on the loop with what they had to do to our vehicle. Overall great place to do business with !!! More

by SHAWNT9000 Verified Customer Verified Customer

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