Dwane Lockrow | Page 78

Customer service was very professional I rate the service 10 the service was excellent. I would recommend DeNooyer to all y family members. The service was very prompt and they talked to y I rate the service 10 the service was excellent. I would recommend DeNooyer to all y family members. The service was very prompt and they talked to you before the work needs to be done. More

by RACERSEDGENY1 Verified Customer Verified Customer

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Repair on CPO Chevy Purchased a 3 year old "certified pre-owned vehicle," within the first week had to bring it back for a problem with the rear axle. Service found nothi Purchased a 3 year old "certified pre-owned vehicle," within the first week had to bring it back for a problem with the rear axle. Service found nothing. Vehicle continued with same issue, brought in again. After 16 days in shop, issue was finally fixed. Requested the 2nd key promised at delivery to be done while it was there also. Picked up car, no 2nd key. Girl at pick up window said no one there to help me since it was after 5. Left voicemail and sent email, still no response from anyone at dealership and still no 2nd key. Very dissappointing experience. More

by WENDYJ0419 Verified Customer Verified Customer

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Communication issues While most of my visits have been straight forward, I arrived to chaos. The Business Development Office didn’t inform the Service Department of the ap While most of my visits have been straight forward, I arrived to chaos. The Business Development Office didn’t inform the Service Department of the appointment I made. Luckily I was able to be seen for an oil change and to have wipers replaced. I didn’t notice that one wiper had to be ordered and required a return trip until I got to my vehicle and read through the report. The service technician didn’t communicate with the staff person who was handling my visit. While I will be back, these issues make waste of my time and require me to review everything for hidden notes. Thanks to Dwane Lockrow for being accommodating and not placing the blame on the customer. He’s an asset to your service department and does his best to satisfy the customer. More

by justan.foster Verified Customer Verified Customer

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All around great service I normally deal with Dwayne Lockrow who is excellent but he was on vacation so I worked with John Cordi who was also excellent to work with. They set I normally deal with Dwayne Lockrow who is excellent but he was on vacation so I worked with John Cordi who was also excellent to work with. They set me up with a lender car knowing my car was going to be in for the night so tat def made things easy on me getting back and forth to work. John went above and beyond to help me out and make sure I was updated on what was wrong with the car and it was ready the next morning! They run a class A service department there and I will continue to buy/lease my vehicles through them because of how they treat me and the service they provide!! More

by Margaret Pelech Verified Customer Verified Customer

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oil change Wish it could be done faster. Would like it to be as fast as Jiffy Lube, but they charge to much. I do get my inspection done there. Wish it could be done faster. Would like it to be as fast as Jiffy Lube, but they charge to much. I do get my inspection done there. More

by DCG216 Verified Customer Verified Customer

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Check engine light Requested two items to be repaired , only one item repaired. vehicle had more issues after repairs than it did when I dropped it off. Radiator has n Requested two items to be repaired , only one item repaired. vehicle had more issues after repairs than it did when I dropped it off. Radiator has not had a leak the day before the visit, the week, month year before the visit. Never a drop in my driveway where I park it everyday. After the visit it now leaks in my driveway. More

by tcping Verified Customer Verified Customer

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Excellent I was there for inspection. Very courteous and service was quick. Very satisfied .would definitely go the for all future service. Highly recommend to I was there for inspection. Very courteous and service was quick. Very satisfied .would definitely go the for all future service. Highly recommend to anyone I know More

by DIAMONDEBI Verified Customer Verified Customer

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Fantastic service as always. Would like to give a big thank you to Heath Murphy, Ryan Rocheleau, John Carroll, Dwane Lockrow and Tim Rigney "sales manager " . You guys made todays Would like to give a big thank you to Heath Murphy, Ryan Rocheleau, John Carroll, Dwane Lockrow and Tim Rigney "sales manager " . You guys made todays sale the quickest and best by far me and my parents. Thank you for the stress free experience and quick service. A+ More

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Fast, easy, fair transaction I stopped in to Denooyer to look at a Hellcat Charger I was interested in. I looked at the vehicle for a few minutes and was soon greeted by Scott. We I stopped in to Denooyer to look at a Hellcat Charger I was interested in. I looked at the vehicle for a few minutes and was soon greeted by Scott. We talked for a bit about the car and cars in general (fellow car guy) and decided to go inside and see what kind of deal we could make. They were very fair on the price of the vehicle as well as my trade in which was very important to me. After running the numbers I was hesitant and took a while to finally pull the trigger. During that period Scot did not pressure me at all. We had the finance department change a few things and struck a very good deal. I plan on buying from Scot in the future as well when I decide to move into something new. I would recommend Scot and Denooyer to anyone. I can’t forget my buddy Dwane in service either. Great guys in general. More

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Fast and efficient I had an appointment for a recall on my 2013 Chevy Cruze for reprogramming of the catalytic converter I was in and out in 20 minutes I had an appointment for a recall on my 2013 Chevy Cruze for reprogramming of the catalytic converter I was in and out in 20 minutes More

by RICKLYNNE11 Verified Customer Verified Customer

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