Dwayne Thompson | Page 3

Chapman Nissan responded

Thank you for your wonderful review! We’re so glad to hear you received supportive, reassuring, and efficient service during your visit. Providing excellent customer care, clear communication, and convenient transportation assistance is very important to our team. We’ll be sure to share your kind words with Dwayne Thompson. Thank you for choosing Chapman Nissan — we truly appreciate your business!

Chapman Nissan responded

Thank you for your amazing review! We’re thrilled to hear you always have an awesome experience with our service team. It’s great to know our knowledgeable and friendly staff, along with our comfortable waiting area, continue to make your visits enjoyable. We truly appreciate your kind words and will be sure to share them with Daniel Ricciardi, Dwayne Thompson, and the entire team. Thank you for choosing Chapman Nissan — we love having you as part of our Chapman family!

Chapman Nissan responded

Thank you for taking the time to share your feedback with us. We sincerely apologize for the communication challenges you experienced during your repair process. We understand how frustrating it can be when key contacts are unavailable and you’re left unsure who to reach out to for updates on your Nissan Kicks. Your concerns are important to us, and we will use this feedback to improve communication and continuity for our customers moving forward. We’re glad to hear, however, that the coordination between our team and the sublet body shop ultimately helped get the repair handled properly. We truly appreciate your patience and the opportunity to earn back your confidence in the future. Thank you for choosing Chapman Nissan.

Chapman Nissan responded

Thank you for your excellent review! We truly appreciate your kind words about our team’s professionalism, communication, and customer care. It’s wonderful to hear that Daniel Ricciardi and Dwayne Thompson provided a friendly, knowledgeable, and patient experience during your visit. Comments like yours mean a great deal to us. Thank you for choosing Chapman Nissan!

Chapman Nissan responded

Thank you for sharing your feedback with us! We’re glad to hear Daniel Ricciardi was helpful during your visit and assisted you with your oil change and vehicle inspection. We also appreciate your honest comments regarding the coupon policy and understand your disappointment about not being able to use both offers. Your feedback is valuable and helps us continue improving the customer experience. We’re happy to know that overall you still received great service and customer care from Daniel and Dwayne Thompson. Thank you for choosing Chapman Nissan

Chapman Nissan responded

Thank you for the great review, John! We’re happy to hear your visits to Chapman Nissan are always a good experience. We certainly appreciate your sense of humor about only wanting to see us once a year for inspections and oil changes! We’re glad Marc Bear and Daniel Ricciardi helped make your visit a positive one, and we look forward to being here whenever you need us. Safe travels until next time!

Chapman Nissan responded

Thank you for your continued loyalty and for taking the time to share your experience! We’re honored to have earned your trust over the years and are thrilled to hear our team continues to make you feel right at home. It’s wonderful to know Dwayne Thompson consistently keeps you informed and provides the great service you’ve come to expect. We truly value you as part of the Chapman Nissan family and look forward to serving you for many more years to come!

Chapman Nissan responded

Thank you for your kind review! We’re so glad to hear you had a great experience with our team and appreciated the friendly service and fair pricing. Providing excellent care and value to our customers is always our goal. We truly appreciate your recommendation and thank you for choosing Chapman Nissan !

Chapman Nissan responded

hank you for your thoughtful review! We truly appreciate your kind words and your trust in our team. Providing helpful, reliable support whenever our customers have questions or concerns is very important to us, and we’re glad that commitment continues to stand out during your visits. Thank you for choosing Chapman Nissan — we look forward to assisting you whenever you need us!

Chapman Nissan responded

Thank you for your feedback and for choosing Chapman Nissan! We’re happy to hear you were pleased with the overall service process and that everything went smoothly during your visit. We also appreciate your comments regarding the timing, as we are always looking for ways to improve efficiency while maintaining quality service. Thank you again for your business, and we look forward to serving you again in the future!