Dwayne Thompson
Dwayne Thompson at Chapman Nissan

Dwayne Thompson

Service Advisor

Chapman Nissan

6723 Essington Avenue
Philadelphia, PA 19153

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4.9
35 Reviews
4.9

35 Reviews

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35 Reviews of Dwayne Thompson

August 15, 2025

Dealership Rating
Employee Rating

I had a great experience at Chapman Nissan. They assisted my car and had it fixed on a few days. The atmosphere was pleasant and Daniel was great. More

by ppearl221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Ricciardi

Aug 15, 2025

Chapman Nissan responded

"Thank you for your wonderful feedback! We’re glad to hear you had a great experience and that Daniel made the process smooth. It’s great to know your car was fixed promptly and that you enjoyed the pleasant atmosphere. We look forward to welcoming you back!"

August 15, 2025

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Quick, easy and readily available. I did not have an appointment but I was still able to drop in for an oil changed and inspection and they took my car immediately. The work was finish More

by Goodred2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Ricciardi , I don’t know his name but a guy from the detailing area was able to get cement off my car quickly and easily

Aug 15, 2025

Chapman Nissan responded

"We’re so glad to hear about your positive experience! It’s great that we could get you in right away and complete your oil change and inspection quickly. We’re happy the inspection video helped give you a clear view under the hood, and we’ll be sure to share your kind words with Dwayne—he’ll be thrilled! Thank you for choosing Chapman Nissan."

August 13, 2025

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I came to Nissan Chapman needing a new air conditioner compressor, and luckily, it was covered by my warranty. A gentleman named Dwayne helped me through the entire process. He was able to squeeze me in f More

by Sabria Comer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 13, 2025

Chapman Nissan responded

Thank you for sharing your experience, Sabria! We’re glad to hear Dwayne was able to assist you and make the process smooth, especially with your warranty coverage. We’re happy everything worked out and your air conditioner is back in top shape. We appreciate your trust and look forward to serving you again!

August 13, 2025

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Everyone here is such a beautiful blessing Everytime I come . The professionalism is just truly amazing and makes you feel welcomed every time. More

by chaz2londyn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 13, 2025

Chapman Nissan responded

Thank you so much for your kind words! We’re truly grateful for your continued visits and are so glad you feel welcomed and appreciated each time. Your support means the world to us, and we can’t wait to see you again!

August 11, 2025

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Excellent friendly customer service and emeneties. Clean and comfortable atmosphere. I will only trust Chapman to service my car. More

by dbeloved316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Ricciardi, AJ Milone

Aug 11, 2025

Chapman Nissan responded

Thank you for the wonderful feedback! We’re glad to hear you enjoyed our friendly customer service, amenities, and comfortable atmosphere. Your trust means a lot to us, and we look forward to continuing to take great care of your car!

August 11, 2025

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The customer service is always excellent. We have been doing business with Chapman Nissan for over 15 years! More

by browndeloresa62020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Ricciardi , Dave

Aug 12, 2025

Chapman Nissan responded

Thank you, Delores! We truly appreciate your loyalty over the past 15 years and are so glad to hear our customer service has consistently met your expectations. We look forward to many more years of serving You

August 11, 2025

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The service was great. I was kept informed regarding my car. The staff members were very friendly and professional. More

by sandramriley54
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Aug 12, 2025

Chapman Nissan responded

Thank you, Sandra! We’re glad to hear you received great service, clear updates, and friendly, professional care from our team. We appreciate your trust and look forward to assisting you again!

August 07, 2025

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They are very Friendly and professional and efficient. I Would recommend Getting services from them More

by MChheng1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Ricciardi, Jahaira Roman

Aug 07, 2025

Chapman Nissan responded

Thank you for the kind words! We're glad to hear you found our team friendly, professional, and efficient. We truly appreciate your recommendation and look forward to serving you again!

August 04, 2025

Dealership Rating
Employee Rating

I have no complaints. I felt like they did above and beyond work compared to other places I’ve been to very friendly greedy me well and it was very transparent. More

by Angelc2931
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Ricciardi, AJ Milone

Aug 04, 2025

Chapman Nissan responded

Thank you, Angel! We’re so glad to hear you had a great experience and felt we went above and beyond. It’s wonderful to know you were greeted warmly and appreciated the transparency. We look forward to welcoming you back!

August 02, 2025

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Excellent service, delivered a video showing the issue, and covered my Uber ride home from the dealership. More

by mdinat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jahaira Roman

Aug 04, 2025

Chapman Nissan responded

Thank you for the great feedback! We're glad you received excellent service and found the video explanation helpful. Covering your Uber ride is just one way we aim to make things more convenient. We appreciate your trust and look forward to assisting you again!

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