Dylan Abell | Page 6

DCH Wappingers Falls Toyota responded

Thank you, Miriam, for your wonderful feedback! We’re thrilled to hear Saned and Dylan made your leasing experience stress-free and enjoyable. We truly appreciate your kind words and are so glad you’re happy with your visit to DCH Wappingers Falls Toyota!

DCH Wappingers Falls Toyota responded

Thank you for your purchase! We wish you many happy miles in your Tacoma. I want to thank you for your kind words about Ray Hess. He always delivers on the experience that our customers deserve. Simultaneously, please accept my apology regarding the other employee who fell short of the mark.

DCH Wappingers Falls Toyota responded

Thank you for your thoughtful feedback. We’re glad to hear Dylan was understanding, knowledgeable, and took the time to walk you through the paperwork clearly. We also appreciate your honesty regarding the warranty discussion. Your input is important and helps us improve the overall experience. We’re grateful for your support and hope you enjoy your new vehicle!

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear you found our team professional and knowledgeable during your visit. We’re committed to providing the same level of care and service throughout ownership, including maintenance and repairs. We appreciate your support and look forward to seeing you again!

DCH Wappingers Falls Toyota responded

Thank you for the wonderful review! We’re so glad to hear Emily, Dylan, and our service team provided attentive, no-pressure support and quickly addressed your concerns. Your recommendation means a lot, and we truly appreciate your kind words. We look forward to seeing you again at DCH Wappingers Falls Toyota!

DCH Wappingers Falls Toyota responded

Thank you for your kind review! We're glad to hear you received good service and that our staff was helpful, courteous, and professional. We truly appreciate your recommendation and look forward to serving you again!

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re so glad to hear you felt heard throughout your experience and that the process from test drive to purchase was smooth and easy. We truly appreciate you choosing us!

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear you had a fast and efficient experience and that Avi was very helpful. It’s great to know you’re happy with your certified pre-owned RAV4. We also appreciate you bringing the issue with the lighter and USB outlet to our attention. While these items should absolutely be checked as part of the certification process, we’re sorry for the inconvenience and will be happy to look into this and get it resolved for you promptly. Thank you again for choosing us, and we appreciate the opportunity to make this right.

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

DCH Wappingers Falls Toyota responded

Ellen, thank you for your kind review! We’re so glad to hear our team made you feel comfortable and provided a professional, no-pressure experience during your car search. We truly appreciate your recommendation and are happy to hear you’re enjoying your purchase. Thank you for choosing DCH Wappingers Falls Toyota!