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Dylan Begin
Dylan Begin | Page 68
Service Advisor
Colonial Volkswagen of Westborough
89 Turnpike Road, Rt. 9
Westborough, MA 01581
688 Reviews
688 Reviews
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688 Reviews of Dylan Begin
January 30, 2020
No Reason To Go Elsewhere I bought my GTI from Colonial and have been taking it to them for service ever since. Dealerships are almost always a little more expensive than in I bought my GTI from Colonial and have been taking it to them for service ever since. Dealerships are almost always a little more expensive than independent shops, but in my view you get what you pay for. My experiences with Colonial's service team have never been anything but positive. They're excellent at working around your schedule, even providing a loaner car (if one is available) when there's a lengthy repair or they need to order parts - OEM parts, not aftermarket parts, which is important to me. They always explain what they're going to do, and if something comes up while they're working they always explain the complication and ask for permission to proceed - there aren't any surprises when the bill arrives. The service reps are all friendly and helpful, and everyone has been around Volkswagens for a long time so they know the technical details if you have questions. The repairs are always done quickly and correctly the first time. Even though my car's now on the geriatric side, it's still running fine and I attribute that to Colonial's conscientious service. I see no reason to go elsewhere. More
by DsC
Verified Customer
January 29, 2020
Airbag Warning Light Brought my vehicle into Colonial due to an airbag failure light that kept coming on in my dashboard display. Car was serviced (light was now off) and Brought my vehicle into Colonial due to an airbag failure light that kept coming on in my dashboard display. Car was serviced (light was now off) and I brought it home. Next morning the light came back on. Contacted Colonial and told them of the problem. They were upset and concerned that the light had come back on . They offered me an open slot at my convenience and a loaner car at no charge to bring the car back so that they could rectify the light warning situation once and for all. I brought it back that afternoon and they had a loaner ready and waiting for me and couldn't have been more accommodating to my situation. The next day I was given a call and the entire issue was explained to me clearly and precisely and I was informed that a sensor switch inside the driver's side door had triggered the warning light. A new switch was rush ordered and installed the very next day. I picked my car up that following afternoon and was again given a thorough explanation and sincere contrition that the issue hadn't been detected at the first visit. Thank you Colonial. More
by bmulvey0
January 28, 2020
I had a pleasant experience with Colonial Westborough Volkswagen Service Department. John and Dylan were a great help with the service that was done to my car. Volkswagen Service Department. John and Dylan were a great help with the service that was done to my car. More
by CALVINK658
Other Employees Tagged: Jon Lacey
January 26, 2020
Customer service isn't easy and these folks do an amazing job. Thankful for their work and they've implanted a lasting impression on me job. Thankful for their work and they've implanted a lasting impression on me More
by DMUCCINI7
Other Employees Tagged: Bill Mcgrath, Bill Fallon, Jon Lacey
January 26, 2020
My first time in for service and the total experience was great. I made my appointment on line and when I arrived my vehicle was taken right in after the service advisor wrote up the order. I was told it wou great. I made my appointment on line and when I arrived my vehicle was taken right in after the service advisor wrote up the order. I was told it would be about an hour and my car was completed in just under an hour. Completely satisfied. More
by R.PARKS11
January 24, 2020
Great communication and follow-through Had my car in 3 times for the same issue (inoperable horn) and Dylan worked with me each time. He was clear and concise in his communication and expl Had my car in 3 times for the same issue (inoperable horn) and Dylan worked with me each time. He was clear and concise in his communication and explanation of the problem. Even after the problem was corrected, he followed-up with VW tech to see if there was anything else that could potentially cause a similar problem later on. Great service! More
by BLIPORTO
January 24, 2020
Nothing but a fantastic experience, not only this time but every time. The service staff is knowledgeable, friendly, prompt, and professional! They treat your time with respect, and do everything they ca but every time. The service staff is knowledgeable, friendly, prompt, and professional! They treat your time with respect, and do everything they can to make sure you leave happy. Give everyone a raise, they’re wonderful, and a true asset to the company. More
by KPWNTR77
Other Employees Tagged: Bill Mcgrath, Jon Lacey
January 14, 2020
Beyond excellent service, which is the norm. The service department is a large part of why I have bought 2 vehicles from Colonial VW of Westborough. department is a large part of why I have bought 2 vehicles from Colonial VW of Westborough. More
by Karen McLaughlin
Other Employees Tagged: Bill Fallon, Jon Lacey , Bill McGrath
December 18, 2019
Outstanding service. My experience was timely and professional. Staff members are very knowledgeable. Very friendly and courteous. Outstanding customer service. I would h My experience was timely and professional. Staff members are very knowledgeable. Very friendly and courteous. Outstanding customer service. I would highly recommend Colonial to anyone. More
by nightfly622
Other Employees Tagged: Bill Mcgrath, Bill Fallon, Pierre Saliba, Jon Lacey
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