Dylan Begin | Page 68

The people in the service dept are always so nice and friendly. Always so helpful and quick on time to have your car maintained. I never have any complaints with this dealership friendly. Always so helpful and quick on time to have your car maintained. I never have any complaints with this dealership More

by SMANSFIELDM Verified Customer Verified Customer

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Service A great job! Parts were available in a timely manner. Service time was expedited. I continue to come back to Colonial given years of great experiences A great job! Parts were available in a timely manner. Service time was expedited. I continue to come back to Colonial given years of great experiences with the service department. More

by JEFF Verified Customer Verified Customer

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Warranty repair The sales experience was excellent. Needed to return for a warranty issue which involved extensive service. While it was frustrating to have a new The sales experience was excellent. Needed to return for a warranty issue which involved extensive service. While it was frustrating to have a new car with quality related issues, the quality repair work and high quality customer responsiveness made the entire experience positive overall. More

by JSTEELE6 Verified Customer Verified Customer

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Great service They did what they said that they would when they said that they would and charged a fair price.car was washed,inspected and serviced while I waited. They did what they said that they would when they said that they would and charged a fair price.car was washed,inspected and serviced while I waited. More

by RRAY3 Verified Customer Verified Customer

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I went there for abs module failure diagnostic.Good to I went there for abs module failure diagnostic. Good to work with professional guys that carry a smile ... Thanks for taking care of my vw eos... I went there for abs module failure diagnostic. Good to work with professional guys that carry a smile ... Thanks for taking care of my vw eos... More

by walid.benyoussef Verified Customer Verified Customer

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VW Alltrack Service The staff took me in right away and the work was successfully done in reasonable amount of time. Staff was efficient and informative and the work was The staff took me in right away and the work was successfully done in reasonable amount of time. Staff was efficient and informative and the work was completed to my satisfaction, which is really what matters! More

by ANTONIO.MONTEIRO Verified Customer Verified Customer

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Timely and efficient Process to reserve an appointment was seamless on the VW portal. Appreciate the wash. over $300 for labor to conduct this minor servicing seems stee Process to reserve an appointment was seamless on the VW portal. Appreciate the wash. over $300 for labor to conduct this minor servicing seems steep. What is your hourly rate? More

by mrobertson991 Verified Customer Verified Customer

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Good but displeased. I bring my vehicles always to this dealership and this is the first time my car was not cleaned from the inside. I am disappointed. I bring my vehicles always to this dealership and this is the first time my car was not cleaned from the inside. I am disappointed. More

by ZMASKUS Verified Customer Verified Customer

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No Reason To Go Elsewhere I bought my GTI from Colonial and have been taking it to them for service ever since. Dealerships are almost always a little more expensive than in I bought my GTI from Colonial and have been taking it to them for service ever since. Dealerships are almost always a little more expensive than independent shops, but in my view you get what you pay for. My experiences with Colonial's service team have never been anything but positive. They're excellent at working around your schedule, even providing a loaner car (if one is available) when there's a lengthy repair or they need to order parts - OEM parts, not aftermarket parts, which is important to me. They always explain what they're going to do, and if something comes up while they're working they always explain the complication and ask for permission to proceed - there aren't any surprises when the bill arrives. The service reps are all friendly and helpful, and everyone has been around Volkswagens for a long time so they know the technical details if you have questions. The repairs are always done quickly and correctly the first time. Even though my car's now on the geriatric side, it's still running fine and I attribute that to Colonial's conscientious service. I see no reason to go elsewhere. More

by DsC Verified Customer Verified Customer

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Airbag Warning Light Brought my vehicle into Colonial due to an airbag failure light that kept coming on in my dashboard display. Car was serviced (light was now off) and Brought my vehicle into Colonial due to an airbag failure light that kept coming on in my dashboard display. Car was serviced (light was now off) and I brought it home. Next morning the light came back on. Contacted Colonial and told them of the problem. They were upset and concerned that the light had come back on . They offered me an open slot at my convenience and a loaner car at no charge to bring the car back so that they could rectify the light warning situation once and for all. I brought it back that afternoon and they had a loaner ready and waiting for me and couldn't have been more accommodating to my situation. The next day I was given a call and the entire issue was explained to me clearly and precisely and I was informed that a sensor switch inside the driver's side door had triggered the warning light. A new switch was rush ordered and installed the very next day. I picked my car up that following afternoon and was again given a thorough explanation and sincere contrition that the issue hadn't been detected at the first visit. Thank you Colonial. More

by bmulvey0 Verified Customer Verified Customer

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