Dylan Begin | Page 69

I had a pleasant experience with Colonial Westborough Volkswagen Service Department. John and Dylan were a great help with the service that was done to my car. Volkswagen Service Department. John and Dylan were a great help with the service that was done to my car. More

by CALVINK658 Verified Customer Verified Customer

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Dylan in service is always a treat to work with. Just downloaded APR Stage 1 and an oil change, and they did a great job! downloaded APR Stage 1 and an oil change, and they did a great job! More

by TRANSPORT740 Verified Customer Verified Customer

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Customer service isn't easy and these folks do an amazing job. Thankful for their work and they've implanted a lasting impression on me job. Thankful for their work and they've implanted a lasting impression on me More

by DMUCCINI7 Verified Customer Verified Customer

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My first time in for service and the total experience was great. I made my appointment on line and when I arrived my vehicle was taken right in after the service advisor wrote up the order. I was told it wou great. I made my appointment on line and when I arrived my vehicle was taken right in after the service advisor wrote up the order. I was told it would be about an hour and my car was completed in just under an hour. Completely satisfied. More

by R.PARKS11 Verified Customer Verified Customer

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Great communication and follow-through Had my car in 3 times for the same issue (inoperable horn) and Dylan worked with me each time. He was clear and concise in his communication and expl Had my car in 3 times for the same issue (inoperable horn) and Dylan worked with me each time. He was clear and concise in his communication and explanation of the problem. Even after the problem was corrected, he followed-up with VW tech to see if there was anything else that could potentially cause a similar problem later on. Great service! More

by BLIPORTO Verified Customer Verified Customer

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Nothing but a fantastic experience, not only this time but every time. The service staff is knowledgeable, friendly, prompt, and professional! They treat your time with respect, and do everything they ca but every time. The service staff is knowledgeable, friendly, prompt, and professional! They treat your time with respect, and do everything they can to make sure you leave happy. Give everyone a raise, they’re wonderful, and a true asset to the company. More

by KPWNTR77 Verified Customer Verified Customer

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Beyond excellent service, which is the norm. The service department is a large part of why I have bought 2 vehicles from Colonial VW of Westborough. department is a large part of why I have bought 2 vehicles from Colonial VW of Westborough. More

by Karen McLaughlin Verified Customer Verified Customer

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Outstanding service. My experience was timely and professional. Staff members are very knowledgeable. Very friendly and courteous. Outstanding customer service. I would h My experience was timely and professional. Staff members are very knowledgeable. Very friendly and courteous. Outstanding customer service. I would highly recommend Colonial to anyone. More

by nightfly622 Verified Customer Verified Customer

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Excellent service, above and beyond. Thank you Billy Mcgrath I just wanted to thank everyone at Colonial from the top down. Thursday I called the Service Manager after getting no return call from Sales or Financ I just wanted to thank everyone at Colonial from the top down. Thursday I called the Service Manager after getting no return call from Sales or Finance about a ding I had in my car when I picked up 3 months ago, no big deal. Within an hour I got a call from Bill (Service Manager) calling regarding my issue. I explained to him that my salesperson stated, “When you bring the car in for service, we’ll take care of the small ding” He called me back within 30 minutes or LESS stating that their pointless ding removal will be onsite Monday (when I had my scheduled service), “I see you have an appointment at 8:00am, I’ll be done with it by 9:00am and the dent guy will be done by 10:00am…”…Couldn’t believe it. This morning, I brought my car in, was greeted with a smile with the gentleman who checked in the car…Dylan my service adviser was very friendly, confirming my contact number…and arranged for a shuttle…The driver Whiting was great and got me to work in record time, just wanted to thank you all once again. Service, or any business isn’t perfect but shout out to the team this morning. More

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Great service from Billy at colonial VW westboro Great service from Billy, Jon, and Dylan! Every time I go into Colonial VW of Westboro they treat me right. They are very knowledgeable and helpful, a Great service from Billy, Jon, and Dylan! Every time I go into Colonial VW of Westboro they treat me right. They are very knowledgeable and helpful, always answering my questions or knowing who to ask for the info I need. I've been a customer of Colonial VW for over 8 years now, and the service department has taken care of my vehicles for over 365,000 miles of service! I wouldn't go anywhere else for my VW service needs. Billy has been working at Colonial since I first started going there, and he certainly knows his stuff. Highly recommended! More

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