Dylan Begin | Page 69

Excellent service, above and beyond. Thank you Billy Mcgrath I just wanted to thank everyone at Colonial from the top down. Thursday I called the Service Manager after getting no return call from Sales or Financ I just wanted to thank everyone at Colonial from the top down. Thursday I called the Service Manager after getting no return call from Sales or Finance about a ding I had in my car when I picked up 3 months ago, no big deal. Within an hour I got a call from Bill (Service Manager) calling regarding my issue. I explained to him that my salesperson stated, “When you bring the car in for service, we’ll take care of the small ding” He called me back within 30 minutes or LESS stating that their pointless ding removal will be onsite Monday (when I had my scheduled service), “I see you have an appointment at 8:00am, I’ll be done with it by 9:00am and the dent guy will be done by 10:00am…”…Couldn’t believe it. This morning, I brought my car in, was greeted with a smile with the gentleman who checked in the car…Dylan my service adviser was very friendly, confirming my contact number…and arranged for a shuttle…The driver Whiting was great and got me to work in record time, just wanted to thank you all once again. Service, or any business isn’t perfect but shout out to the team this morning. More

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Great service from Billy at colonial VW westboro Great service from Billy, Jon, and Dylan! Every time I go into Colonial VW of Westboro they treat me right. They are very knowledgeable and helpful, a Great service from Billy, Jon, and Dylan! Every time I go into Colonial VW of Westboro they treat me right. They are very knowledgeable and helpful, always answering my questions or knowing who to ask for the info I need. I've been a customer of Colonial VW for over 8 years now, and the service department has taken care of my vehicles for over 365,000 miles of service! I wouldn't go anywhere else for my VW service needs. Billy has been working at Colonial since I first started going there, and he certainly knows his stuff. Highly recommended! More

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The Best I had purchased my Golf R at another dealership and had originally started coming here for service because they were close to my work. Bill McGrath w I had purchased my Golf R at another dealership and had originally started coming here for service because they were close to my work. Bill McGrath was my first service advisor here. His rugged good looks are as sharp as his customer service skills and patience with my constant service calls. He always got me to work on time via the Colonial shuttle. He went above and beyond and solved warranty issues that the original dealership should have done. Even Billy has days off. He's not always there. If Bill isn't available, they have a crack team of top notch service advisors for me to pester with my problems. These guys are equally as helpful, friendly, and provide just as good as service as Billy. Perhaps their hair isn't as on point as the silver fox but the service advisor team, including Bill McGrath, Dylan Begin, and Jon Lacey is unrivaled. If you go to Colonial VW for service, you will not look back and will be lucky to get any three of these wonderful gentlemen. You only get the best service at Colonial VW. More

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Loyal customer Love how the service people explain everything and always what's forthcoming the following year so I never have any surprises. That's why I wouldn't g Love how the service people explain everything and always what's forthcoming the following year so I never have any surprises. That's why I wouldn't go anywhere else , because they are honest and forthcoming . More

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Best Customer Service I’ve ever experienced Dylan and the rest of the guys at colonial service department are all class acts. I’ve written several other reviews on every website forum possible j Dylan and the rest of the guys at colonial service department are all class acts. I’ve written several other reviews on every website forum possible just to show them how great their customer service abilities are. Dylan went above and beyond to provide me with the best and most affordable solution. There were no games, only honesty. If you own a vw, get it serviced here. They know what it takes to provide a great customer experience. I’ve never felt the ambition to right these types of reviews, but their ability to go out of there way for the customer shows what great people work at this dealership. More

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Easy to deal with. Ask for Tegan Fair and easy process to buy car. Super service dept. they send you a video of what they are working on. When the last time you see underneath your ca Fair and easy process to buy car. Super service dept. they send you a video of what they are working on. When the last time you see underneath your car? More

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Amazing Service! I felt very comfortable with bringing my car here. Usually I’m a little weary of trying new places when it comes to my car. But everyone I encountered I felt very comfortable with bringing my car here. Usually I’m a little weary of trying new places when it comes to my car. But everyone I encountered was extremely helpful and seemed like they genuinely wanted me to have the best experience. My service advisor, Dylan, was the most positive part of my experience. He was enthusiastic, friendly, and extremely helpful! Thanks everyone - especially Dylan!! More

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Great dealership, even better service! Though I don't typically write reviews, I felt compelled to write one about my service experience at Colonial Volkswagen of Westborough and my service Though I don't typically write reviews, I felt compelled to write one about my service experience at Colonial Volkswagen of Westborough and my service consultant, Dylan Begin. Dylan was friendly and engaging the moment I met him and made me feel comfortable and at ease about having my car serviced - which is something that is typically a source of anxiety for me. It was clear to me that this is an environment that he thrives in! Really refreshing to see someone so passionate about their work. Keep up the great work and superior customer service, Dylan! More

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