Dylan Begin | Page 70

Customer service isn't easy and these folks do an amazing job. Thankful for their work and they've implanted a lasting impression on me job. Thankful for their work and they've implanted a lasting impression on me More

by DMUCCINI7 Verified Customer Verified Customer

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My first time in for service and the total experience was great. I made my appointment on line and when I arrived my vehicle was taken right in after the service advisor wrote up the order. I was told it wou great. I made my appointment on line and when I arrived my vehicle was taken right in after the service advisor wrote up the order. I was told it would be about an hour and my car was completed in just under an hour. Completely satisfied. More

by R.PARKS11 Verified Customer Verified Customer

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Great communication and follow-through Had my car in 3 times for the same issue (inoperable horn) and Dylan worked with me each time. He was clear and concise in his communication and expl Had my car in 3 times for the same issue (inoperable horn) and Dylan worked with me each time. He was clear and concise in his communication and explanation of the problem. Even after the problem was corrected, he followed-up with VW tech to see if there was anything else that could potentially cause a similar problem later on. Great service! More

by BLIPORTO Verified Customer Verified Customer

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Nothing but a fantastic experience, not only this time but every time. The service staff is knowledgeable, friendly, prompt, and professional! They treat your time with respect, and do everything they ca but every time. The service staff is knowledgeable, friendly, prompt, and professional! They treat your time with respect, and do everything they can to make sure you leave happy. Give everyone a raise, they’re wonderful, and a true asset to the company. More

by KPWNTR77 Verified Customer Verified Customer

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Beyond excellent service, which is the norm. The service department is a large part of why I have bought 2 vehicles from Colonial VW of Westborough. department is a large part of why I have bought 2 vehicles from Colonial VW of Westborough. More

by Karen McLaughlin Verified Customer Verified Customer

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Outstanding service. My experience was timely and professional. Staff members are very knowledgeable. Very friendly and courteous. Outstanding customer service. I would h My experience was timely and professional. Staff members are very knowledgeable. Very friendly and courteous. Outstanding customer service. I would highly recommend Colonial to anyone. More

by nightfly622 Verified Customer Verified Customer

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Excellent service, above and beyond. Thank you Billy Mcgrath I just wanted to thank everyone at Colonial from the top down. Thursday I called the Service Manager after getting no return call from Sales or Financ I just wanted to thank everyone at Colonial from the top down. Thursday I called the Service Manager after getting no return call from Sales or Finance about a ding I had in my car when I picked up 3 months ago, no big deal. Within an hour I got a call from Bill (Service Manager) calling regarding my issue. I explained to him that my salesperson stated, “When you bring the car in for service, we’ll take care of the small ding” He called me back within 30 minutes or LESS stating that their pointless ding removal will be onsite Monday (when I had my scheduled service), “I see you have an appointment at 8:00am, I’ll be done with it by 9:00am and the dent guy will be done by 10:00am…”…Couldn’t believe it. This morning, I brought my car in, was greeted with a smile with the gentleman who checked in the car…Dylan my service adviser was very friendly, confirming my contact number…and arranged for a shuttle…The driver Whiting was great and got me to work in record time, just wanted to thank you all once again. Service, or any business isn’t perfect but shout out to the team this morning. More

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Great service from Billy at colonial VW westboro Great service from Billy, Jon, and Dylan! Every time I go into Colonial VW of Westboro they treat me right. They are very knowledgeable and helpful, a Great service from Billy, Jon, and Dylan! Every time I go into Colonial VW of Westboro they treat me right. They are very knowledgeable and helpful, always answering my questions or knowing who to ask for the info I need. I've been a customer of Colonial VW for over 8 years now, and the service department has taken care of my vehicles for over 365,000 miles of service! I wouldn't go anywhere else for my VW service needs. Billy has been working at Colonial since I first started going there, and he certainly knows his stuff. Highly recommended! More

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The Best I had purchased my Golf R at another dealership and had originally started coming here for service because they were close to my work. Bill McGrath w I had purchased my Golf R at another dealership and had originally started coming here for service because they were close to my work. Bill McGrath was my first service advisor here. His rugged good looks are as sharp as his customer service skills and patience with my constant service calls. He always got me to work on time via the Colonial shuttle. He went above and beyond and solved warranty issues that the original dealership should have done. Even Billy has days off. He's not always there. If Bill isn't available, they have a crack team of top notch service advisors for me to pester with my problems. These guys are equally as helpful, friendly, and provide just as good as service as Billy. Perhaps their hair isn't as on point as the silver fox but the service advisor team, including Bill McGrath, Dylan Begin, and Jon Lacey is unrivaled. If you go to Colonial VW for service, you will not look back and will be lucky to get any three of these wonderful gentlemen. You only get the best service at Colonial VW. More

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Loyal customer Love how the service people explain everything and always what's forthcoming the following year so I never have any surprises. That's why I wouldn't g Love how the service people explain everything and always what's forthcoming the following year so I never have any surprises. That's why I wouldn't go anywhere else , because they are honest and forthcoming . More

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