Dylan Radford
Dylan Radford at NYE Ford

Dylan Radford | Page 2

Service Advisor

NYE Ford

1479 Genesee St.
Oneida, NY 13421

Contact Me
4.9
34 Reviews

Dealership Experience

6 mos

Industry Experience

7 yrs, 4 mos

Languages Spoken

English English

4.9

34 Reviews

Write a Review

34 Reviews of Dylan Radford

June 01, 2026

Dealership Rating
Employee Rating

Waited at counter to drop off car for appointment. Noone was there or came for a while, eventually I had to go to parts for them to get someone. Never received a upfront quote for what I thought was More

by jackremil
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Hall

Jun 03, 2026

jackremil responded

Spoke with Dave Hall (service manager) and voiced my concerns about my last service. Dave was very attentive and and genuinely interested in resolving my concerns. He definetly put the service department in a better light in my eyes and assured me he will address my issues with his staff. He has convinced me to give them another opportunity to conduct my next service. Thank you Dave.

May 30, 2026

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Employee Rating

Dylan got my car in and out in less than an hour. We will definitely be using NYE for our future business. More

by jjpuchales
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jun 03, 2026

NYE Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 25, 2026

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Employee Rating

This the third time I have filled this out don't kno why you are not getting it all is very good for everything please fix this so you get it. More

by LOBBTWO
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
May 27, 2026

NYE Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 19, 2026

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excellent service. ...my raptor had a recall...service dept was great...very nice waiting room More

by DEERMAN25622
Service Price Transparency
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Recommend Dealer
Yes
May 21, 2026

NYE Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 18, 2026

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We took in our Mustang for service . They were very good at letting me know what they needed to do and also doing our recalls on my car. They did a great job . I would use them again for More

by PENNY1661
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alisa Thayer

May 21, 2026

NYE Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 17, 2026

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Wonderful customer service by Alisa from start to finish . Thank you again for goi g above and beyond ! More

by wilson.maryann
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alisa Thayer

May 21, 2026

NYE Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 16, 2026

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Employee Rating

The mobile service was highly convenient and was easy to use. Dylan kept in contact with me to establish the arrival of the technician who was highly professional and took care of several items that were r More

by johnrdickens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 21, 2026

NYE Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 02, 2026

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Employee Rating

Recall taken care of in minutes while I waited. Super service !!! Thank you and you will see me again. More

by darrell11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keri Whitmeyer

May 05, 2026

NYE Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 25, 2026

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Employee Rating

I had a great experience with Nye Ford. They picked up my truck to fix a small factory paint defect and handled everything quickly and efficiently. The work came out perfect, and I couldn’t More

by RAYRISUCCI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 27, 2026

NYE Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 23, 2026

Dealership Rating
Employee Rating

Dealership did a wonderful job, they took care of my needs, every department was helpful and courteous, from sales to finance, service, parts and body shop everyone was great More

by dscheftic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 23, 2026

NYE Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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