Dyson Ellis | Page 6

Always professional courteous and the amenities second to none And the parts and service department know what they’re talking about and they know how to help none And the parts and service department know what they’re talking about and they know how to help More

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Sales staff kept us updated on the status of our order. When the car arrived earlier than expected, car was prepped and delivered to us the next day. Outstanding experience so far and will definitely recom When the car arrived earlier than expected, car was prepped and delivered to us the next day. Outstanding experience so far and will definitely recommend this dealer to all my friends. More

by RWP2017 Verified Customer Verified Customer

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The service manager was kind enough to tell me the The service manager was kind enough to tell me the slowest part of the day so I could get in on walk in service. This is my 5th Subaru and I was due The service manager was kind enough to tell me the slowest part of the day so I could get in on walk in service. This is my 5th Subaru and I was due for my first 6000 mile service on it. Before I could get scheduled I got a nail in the sidewall of the drivers rear tire. So I needed to get in quickly. I got there and Sean was my advisor and they did my service which included the tire rotation. So it made it easy to check the tires. They quoted me a price to replace the tire that was more than fair. I mean everyone talks about the dealer being expensive and I have not found that to be true at all. I had a price from Discount tire when I stopped in two days earlier to get air. The dealer at Five Star Subaru quoted a price to replace the same exact tire at 55% less than Discount. Even though it was a great price you can't help be a bit frustrated because you had the bad luck to get a road hazard on a brand new Subaru tire. I guess we looked frustrated as we were checking out. I always purchase the extended service package on my Subaru because it is such a good value. The advisor Dyson said we got this for you this time, and they rolled in the cost of replacing the tire for me. That is the service you get at 5 Star. I am not just saying that because I saved on the tire. The place is always spotless, the people from the sales rep to receptionist is always like your friend. I stop by and grab a coffee sometimes and visit with them. Just the best bunch you ever experience. Switched my business here the first day they opened and it has been awesome every since Thanks Rick Gray More

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Came in for an oil change. Got My Vehicle in right Came in for an oil change. Got My Vehicle in right away. Even washed it came out and told me everything that the vehicle may need in the future. Ve Came in for an oil change. Got My Vehicle in right away. Even washed it came out and told me everything that the vehicle may need in the future. Very pleasant experience More

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Everyone there is still very friendly, Shantia still remembers me. Danny and Tyler are still my Subie heroes... All is well!!!! Thank you. remembers me. Danny and Tyler are still my Subie heroes... All is well!!!! Thank you. More

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This 5 Star facilities is in a great location, and comprised of well qualified and friendly staff members who strive to n my ale the customer’s satisfaction top priority. comprised of well qualified and friendly staff members who strive to n my ale the customer’s satisfaction top priority. More

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One of the most pleasant experiences waiting for my One of the most pleasant experiences waiting for my vehicle to be inspected and repaired. All the amenities needed to work and complimentary drinks w One of the most pleasant experiences waiting for my vehicle to be inspected and repaired. All the amenities needed to work and complimentary drinks with snacks made it a quick wait. Great customer service and everyone was kind. Clean and friendly environment. Thank you for a great morning. More

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Enjoying my 3rd vehicle from the Five Star Subaru of Grapevine, I have always enjoyed excellent service. They go above and beyond to ensure customer satisfaction. Five Star Subaru of Grapevine is the be Grapevine, I have always enjoyed excellent service. They go above and beyond to ensure customer satisfaction. Five Star Subaru of Grapevine is the best! More

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I went in for a coolant exchange that comes about at 137,500 miles for the 3.6 2015 Legacy, along with that a CVT fluid exchange because it was acting up. Jerky on the down’shifts’ and a bit lethargic o 137,500 miles for the 3.6 2015 Legacy, along with that a CVT fluid exchange because it was acting up. Jerky on the down’shifts’ and a bit lethargic on the up side. At the time Subaru stated that the CVT’s were ‘no maintenance’ and basically sealed. Based on how my vehicle is performing now, I would suggest if your CVT is acting up. Do a fluid exchange! Its like a brand new car! I would probably do one at 90,000 miles! Five Star Subaru have always been gracious and up front with me. I hope to have this vehicle for another 137,500 miles! Dyson Ellis was very pleasant to work with as well! Thank you Five Star! More

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Always extremely satisfied with the outstanding attention from the service department. Dyson was so incredibly helpful and attentive! He immediately listened to and acted upon my needs in such a pleasant ma from the service department. Dyson was so incredibly helpful and attentive! He immediately listened to and acted upon my needs in such a pleasant manner. I am extremely satisfied with my experience due to his demeanor and expertise. Such a nice, knowledgeable young man! More

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