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Ed Barnes

Overview Reviews (427)

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Ed Barnes

Ed Barnes | Page 6

Service Consultant

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.7

427 Reviews

Overview Reviews (427)

Specialties & Trainings

ASE Certified Service Advisor

4.7

427 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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427 Reviews of Ed Barnes

June 27, 2026

Dealership Rating

Employee Rating

I felt Ed and the tech that worked on my truck cared about given the most information and care of my vehicle possible. Ed customer service was 5+. Greatest experience over other GMC dealerships. about given the most information and care of my vehicle possible. Ed customer service was 5+. Greatest experience over other GMC dealerships. More

by CHARLESSTEPHENSJR

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ed Barnes

Jun 30, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 26, 2026

Dealership Rating

Employee Rating

I've been told it would take 2. 5 hrs. It took 4 hrs and didn't get an update until I asked for it. 5 hrs. It took 4 hrs and didn't get an update until I asked for it. More

by MARIUSLACATUS

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ed Barnes

Jun 29, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We appreciate your honest feedback, as we are always looking for ways to improve. We'd like the opportunity to turn your experience around. Please reach out to us at (770) 872-0884 at your earliest convenience to discuss how we can turn this experience into a positive one.

June 26, 2026

Dealership Rating

Employee Rating

Ed was amazing. He's the only person that has ever walked me to my vehicle to verify everything was good to go. Normally, I am stuck putting away the tire lock tool He's the only person that has ever walked me to my vehicle to verify everything was good to go. Normally, I am stuck putting away the tire lock tool and removing the service tag that is typically left in the vehicle. Ed removed all the leftover trash and put the tire tool back in the glove compartment box. Exceptional customer service for sure More

by Jimmy

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ed Barnes

Jun 30, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Jimmy, we're happy to hear you had such a positive experience with Ed! Feel free to reach out to us if you need anything. Have a wonderful day.

June 21, 2026

Dealership Rating

Employee Rating

Everyone from the service department, sales & parts departments, to include the management in their respective departments were absolutely awesome! Everyone was very professional, courteous, friendly a departments, to include the management in their respective departments were absolutely awesome! Everyone was very professional, courteous, friendly and super accommodating! More

by jjrapp03

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ed Barnes

Jun 23, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 02, 2026

Dealership Rating

Employee Rating

Ed was polite and professional. I asked if my expectations were met! My car was towed in on a Thursday at 4pm, and was repaired and ready for pickup before noon on Friday!!! That is I asked if my expectations were met! My car was towed in on a Thursday at 4pm, and was repaired and ready for pickup before noon on Friday!!! That is 5 star service More

by DAVEYR

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ed Barnes

Jun 04, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 29, 2026

Dealership Rating

Employee Rating

ED BARNES AND HIS TEAM ARE PHENOMENAL! !! I’m always met w cheerful courteous greetings and excellent service !! I’m always met w cheerful courteous greetings and excellent service More

by MARKPALLOTTA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: James Stecker, Melissa Toole, Brandon Cannon, Charles Prayor, Tom Floystrop

Jun 02, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Buick GMC Mall of Georgia! We look forward to your next visit! Take care!

May 28, 2026

Dealership Rating

Employee Rating

Great service will recommend to anyone ed gets 5andabove for all his help 👍 thanks again for all his help 👍 thanks again More

by ICEPICK70

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jason Dowdy, Sami Karaki, James Stecker, Melissa Toole, Charles Prayor, Tom Floystrop, Jason Hunter

Jun 02, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Our staff is committed to providing each of our clients with the best automotive experience! We look forward to your next visit! Take care!

May 19, 2026

Dealership Rating

Employee Rating

I'd rather not say. ..I will continue to go to Gainesville Georgia or Columbus Georgia for services ..I will continue to go to Gainesville Georgia or Columbus Georgia for services More

by gaskew2011

Verified Customer

Recommend Dealer

Other Employees Tagged: Ed Barnes

Jun 10, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We would like the opportunity to address your concerns. Please reach out to us directly at (770) 872-0884 when you have a chance. Thank you, and we look forward to hearing from you.

May 18, 2026

Dealership Rating

Employee Rating

Ed Barnes is a very professional and knowledgeable service adviser ! I would highly recommend Jim Ellis service adviser ! I would highly recommend Jim Ellis More

by russcrosio

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ed Barnes

May 22, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!

May 15, 2026

Dealership Rating

Employee Rating

Very courteous and professional Through I would and will recommend the service department to friends and family. Ed Barnes checked on me and updated me frequently. recommend the service department to friends and family. Ed Barnes checked on me and updated me frequently. More

by Sherryawyatt

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ed Barnes

May 16, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your kind review! We strive to provide exceptional customer service, and we are thrilled to hear that Barnes went above and beyond in taking care of you. We truly appreciate your recommendation. Thank you for choosing us!