Ed Chen | Page 20

Great experience traded in my 2011 Outback for a 2015 Outback yesterday and the experience was so easy. They were friendly and kept me informed of any updates. I knew traded in my 2011 Outback for a 2015 Outback yesterday and the experience was so easy. They were friendly and kept me informed of any updates. I knew what I wanted and found it there so they didn't have to convince me to buy the car, so I know I made it easy for them too. highly recommend More

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We bought our first car My husband and I bought our very first (financed) car this past Saturday afternoon at Quality Subarau in Wallingford. We were really nervous about it, My husband and I bought our very first (financed) car this past Saturday afternoon at Quality Subarau in Wallingford. We were really nervous about it, because we have always saved up and used cash for large purchases. My husband called the dealer a few days before and spoke with salesman Brendan Murphy to set up an appointment. Let’s be real. All salesman are known for being fake, overly nice, a little greasy and at times extremely pushy. But, if I’m being completely honest, Brendan was none of these things. He was genuinely kind and understanding, helpful and resourceful. He didn’t try to force us into anything. He listened to our needs and budget and was super accommodating. He is very people friendly and easy going, so thankfully there were no awkward moments - and with test driving a bunch of cars, that was bound to happen. He granted us moments alone to make sure we were getting exactly what we wanted and he honestly gave us a wonderful experience. We have dealt with all types of salesmen in the past and Brendan was by far the best one. When it comes to our future vehicle upgrades and purchases, Brendan will be the only one we go to. More

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Excellent Customer Service My husband and I stopped by Quality Subaru just to look around. We never owned a Subaru before. This was 3 years ago. Mike Mazek was our first contact My husband and I stopped by Quality Subaru just to look around. We never owned a Subaru before. This was 3 years ago. Mike Mazek was our first contact. He showed us around and we test drove and bought a used Forester. Needless to say, 3 years later we were looking to buy a new Forester and returned to see Mike because of the friendly, knowledgeable staff. Mike showed us around, took us for a test drive and answered any and all questions with the same very friendly and comfortable manner. (He is such a pleasure to work with and there is never any pressure). Together with the additional staff of Mike Ward and Ed Chen we closed a deal, traded in our Forester and drove home in our new Forester the same day. They took care of everything. Quality Subaru makes purchasing a vehicle a very positive and pain free experience and I would recommend them to anyone. More

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Wonderful, Easy, Not pressured, and Fantastic I recently got into a car accident and was not happy about having to car shop. I started online for a vehicle that I may like and found a Subaru legac I recently got into a car accident and was not happy about having to car shop. I started online for a vehicle that I may like and found a Subaru legacy. The next task was finding a dealership. This dealership was local to me and I figured I would swing by. I was greeted by Brendan the salesman. Although I left after meeting the first time to shop around a little more I decided to go back. Sadly the car I liked had been sold but recently there was a similar vehicle that had just been traded in. We immediately test drove it and put a deposit on it. From start to finish the process was smooth as a baby's bottom. I had been to other dealerships where they just wanted to sell me a car. Ultimately the way Brendan treated me with respect and not hounding me for the sale made me come back. I highly suggest anybody looking for a vehicle to stop by and talk to him. If he doesn't have a answer he will get you one. He was in constant communication with me through the whole process. He even set me up with a rental car for two days while we waited on the previous owners bank to release the title. All in in all I give this place a 10 out of 10! More

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Excellent and knowledgeable salesperson! Nicholas was very friendly and knowledgeable. He was great at explaining the features of the vehicle and made the process simple. I would definitely r Nicholas was very friendly and knowledgeable. He was great at explaining the features of the vehicle and made the process simple. I would definitely recommend Nicholas and Quality Subaru-they were awesome! More

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Used Car Purchase I just purchased a Used Subaru Forester at Quality Subaru. I was not looking forward to this process and was pleasantly surprised at what a low stress I just purchased a Used Subaru Forester at Quality Subaru. I was not looking forward to this process and was pleasantly surprised at what a low stress experience I had working with Brendan Murphy and everyone at the dealership. I will definitely take my car to be serviced here and will use them for purchases in the future. Thanks Quality Subaru. More

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Great experience, made buying stress free Brendan M. made us feel very comfortable, He went over the features of the vehicle before the test drive, answered all our questions, & he was very kn Brendan M. made us feel very comfortable, He went over the features of the vehicle before the test drive, answered all our questions, & he was very knowledgeable & professional. It was a pleasure dealing with him. Chad & Ed went over the finances, explaining everything with all the offers that we may be interested in for a used vehicle. Everyone worked together as a team with a Mom & Pop feeling of a close family. They all made our experience stress free. Everyone was very courteous & professional. Joe the owner came over & talked to us like friends & offered "Neils" delicious donuts! We have never had an owner of any dealership take the time to greet us & thank us, he made us feel very comfortable. We would highly recommend Quality Subaru of Wallingford CT to anyone buying or leasing a car. Kudos to all !! More

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Excellent dealership second Subaru forester we have purchased from quality Subaru.the first one was a used forester(2014) 2 yrs ago, this time this was a new 2018 forester second Subaru forester we have purchased from quality Subaru.the first one was a used forester(2014) 2 yrs ago, this time this was a new 2018 forester .Nick Hammond excellent salesperson, no pressure. ,thats why we traveled 2hrs to go to quality Subaru.. Ed Chen great finance person.. no pressure to take anything extra we didn't want. will go back again in the future More

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Easy and satisfying We worked with Ralph Ortiz and Mike Ward at Quality Subaru. Both gentlemen were courteous, responsive and professional. There was no pressure to make We worked with Ralph Ortiz and Mike Ward at Quality Subaru. Both gentlemen were courteous, responsive and professional. There was no pressure to make a quick sale and Ralph's patience to answer all of our questions and concerns made both the "looking" and the final decision process painless and smooth. Easy to recommend Quality Subaru to others! More

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WENT IN JUST TO LOOK ENDED up leasing the exact SUV I WANTED at a price I could afford! Nick was wonderful, He was very knowledgeable but not high pressure. He answered a ENDED up leasing the exact SUV I WANTED at a price I could afford! Nick was wonderful, He was very knowledgeable but not high pressure. He answered all my questions and addressed my concerns. It felt as if this dealership is a team, with Peter and Ed doing the final touches to close the deal ! Thanks Nick will see you in 3 years for the next lease. P.S. I LOVE MY FORESTER TOURING ! More

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