Ed Chen | Page 45

Ralph was extremely helpful, knowledgeable, and most of all, patient. I am glad he was available to help me. I would recommend him and the dealer to everyone looking for a new car. all, patient. I am glad he was available to help me. I would recommend him and the dealer to everyone looking for a new car. More

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Great staff, Amazing service, dealership worked very hard to get me a great price. I would absolutely buy again at this dealership! Very, very impressed. to get me a great price. I would absolutely buy again at this dealership! Very, very impressed. More

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We are very pleased with our buying experience with Quality Subaru! My husband and I walked in on a Sunday recently wanting to check out an Outback and Crosstrek. My past car salesmen experiences hav Quality Subaru! My husband and I walked in on a Sunday recently wanting to check out an Outback and Crosstrek. My past car salesmen experiences have been like walking into a lions den, but at Quality, Ralph greeted us at the door and made us feel right at ease. He was very knowledgeable and answered all our questions. We ended up buying our Outback that day and would recommend Quality to others. More

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Visited Subaru in the hopes of trading in a current lease (which was over the allotted mileage) and getting into a new lease. Gary went above and beyond and was able to get me into a new lease at a very aff (which was over the allotted mileage) and getting into a new lease. Gary went above and beyond and was able to get me into a new lease at a very affordable rate. He provided me with fantastic customer service and I really felt like I was getting a good deal. I will be making Quality my destination for all my Subaru needs in the future! Thank you Quality Subaru for making this such a nice experience! More

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I would recommend Quality Subaru in a heartbeat to anyone. I was referred to Ralph Aquino by a good friend of mine, and it was readily apparent from the outset why she thought so highly of him. Noth anyone. I was referred to Ralph Aquino by a good friend of mine, and it was readily apparent from the outset why she thought so highly of him. Nothing could be more pleasant than working with a straight shooter which is exactly who Ralph is. He did an extremely thorough job of describing the different cars. Once we got to the point of actually purchasing a vehicle the back and forth was very straight forward leading to the sale. From there both Ed Chen and Mike Ward were very helpful in terms o f helping explain not only the financing options but the various extended warranties as well. I got the impression that they were trying to help me understand the various products they sell not that they were trying to sell me something for the sake of making a profit it on it. Very reassuring to be sure. All in all, it was a great buying experience, and I would recommend Quality Subaru to anyone. More

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I stopped by the dealer to gather information about Subaru Crosstrek and Forester. I had been looking online for about six months and had a few hours before going to work. Ralph Aquino greeted me out Subaru Crosstrek and Forester. I had been looking online for about six months and had a few hours before going to work. Ralph Aquino greeted me out in the lot, he presented himself as someone who was there to help answer any questions I might have about the vehicles I was looking at. I really liked that I was not made to feel that he would only help me because he thought I would buy that day. As Ralph answered many of my questions he also asked me some excellent questions to help me decide which vehicle would be best paired with my driving needs, He was also very upfront about the cost and monthly payments for my purchase. The entire process was incredible, from Ralph to Ed to Charlie who prepared my vehicle so I could drive it home the same day. Start to finish this was the best car buying experience I have ever had. I loved that several of the employees came over to introduce themselves, talking with Karen for a while made me comfortable ahead of time for when I will be contacting her for my servicing needs. I will definitely be encouraging all those I know and meet looking for a new vehicle to stop by Quality Subaru first because of the excellent vehicles and service. Ralph is amazing!! I love my new Forester! More

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Our son is active duty miliarty (USMC) and will soon be stationed nearly 3,000 miles from Connecticut. Our daughter-in-law is still here in Connecticut. It was time for her to buy a new car in order to ge stationed nearly 3,000 miles from Connecticut. Our daughter-in-law is still here in Connecticut. It was time for her to buy a new car in order to get ready for the big move. Our son and daughter-in-law like Subaru but never purchased one before and never purchased a brand new car. With our son being so far away they asked for our help in the process. We also never purchased Subaru and therefore did not know much about them. We did on-line research and ended up at Quality Subaru. Chris greeted us upon our arrival and from there the process was simple. He took time to understand our son and daughter-in-law's needs. He answered all of our questions and as the concerned parents there were many! In the end we all felt great. A nice car, fair price, straight forward service, and it also helped that the owner was on-site. The owner (also a Marine) was clearly interested in our family. Truth is we never felt this good about a car purchase. There is not doubt we will be calling Chris again. Thanks Quality Subaru and especially Chris! More

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Chad and Ed were two of the most professional car dealers and business managers that I have ever worked with. They made the entire buying experience efficient, easy, and truly exemplary. I had purchased and business managers that I have ever worked with. They made the entire buying experience efficient, easy, and truly exemplary. I had purchased a pre-owned vehicle from Mitchell Subaru several years ago and Ed Chen was the business manager there and made sure that I had the same experience then as I did today. Quality Subaru certainly lives up to its name. They have quality employees, quality vehicles, and an excellent, competitive price for both new and pre-owned vehicles. I highly recommend purchasing your next vehicle from Quality Subaru of Wallingford. More

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In July of 2013, I was searching for a new Subaru. I already owned a Subaru Impreza hatchback but wanted a newer model. I loved the car, so keeping with the same make was easy. After doing a ton of re already owned a Subaru Impreza hatchback but wanted a newer model. I loved the car, so keeping with the same make was easy. After doing a ton of research I decided that I wanted the WRX hatchback. Now all I had to do is find a dealership I wanted to do business with. I contacted just about all of the Subaru dealerships in Connecticut, which gave me plenty of options. Quality Subaru in Wallingford was one of the the first dealerships I dealt with. Matt Stent, a sales and leasing consultant, was my point of contact via online. My initial impression of him was he was an excellent communicator and very knowledgeable about my specific car needs. He was very thorough when searching for the WRX that I wanted, including the color and options. He was prompt to reply to my e-mails and was never pushy. On a whim, I visited Quality Subaru one morning. I walked in and was greeted by Matt. He remembered our e-mails and we continued talking about the car and what I was looking for. While we talked business, staff members went out and looked at my old car as I was planning on trading it in. I was really impressed how thorough they were when looking it over. They just didn't look at it, but combed through it. It showed me they cared and took their jobs seriously. It was very professional. While meeting with Matt, he went off to research my new vehicle. While waiting, the owner Joe Blichfeldt, came over, sat down and talked to me. It wasn't a sales pitch or done to hook me into their dealership. Mr. Blichfeldt was genuine and very personable. I was impressed that he took the time to come over and talk to me. After talking with the staff there, including Matt and Mr. Blichfeldt I didn't feel like I was in a car dealership, but felt like I was among friends. They were genuine, never pushy and very professional. They made me feel comfortable and didn't make me feel like I was in a car dealership, which can be quite intimidating and uncomfortable. After discussing numbers with Matt, he was able to work within my budget. I ended buying my car there and don't have a bad thing to say about their dealership or the folks who work there. I was very pleased with my experience at Quality Subaru. There is no doubt that I'll be going back there again for any future Subaru needs. I highly recommend Matt Stent and hope you have as pleasant experience as I had. *Note* I also dealt with general sales manager Mike Ward while Matt was off one day. Mike was just as helpful as Matt. He was prompt to get back to my calls, was very patient, as I went back and forth with car colors. I enjoyed working with him as well. I also met with business manager Ed Chen while going through my financial paperwork. I thought he was a nice guy and very professional. More

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the entire experience was great, chris took the time needed to show us our car, and explain the features, the showroom is beautiful and makes you feel comfortable. ed in financing was excellent, no pre needed to show us our car, and explain the features, the showroom is beautiful and makes you feel comfortable. ed in financing was excellent, no pressure, and professional. i visited the parts counter after the initial purchase and received great service there too! i have purchased many vehicles over the years and this has to be my best auto mobile purchasing experience! More

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