Eddie Garcia | Page 55

Mr. Ed Garcia is wonderful to work with! His team has kept my car going strong for years and years. Thanks a million! You guys are amazing!!! kept my car going strong for years and years. Thanks a million! You guys are amazing!!! More

by TERRIECARL Verified Customer Verified Customer

Report | Print

Had a flash tire on a Saturday and get got me in and Had a flash tire on a Saturday and get got me in and fixed it. Also noticed another tire with a problem and repaired that as well. Excellent service Had a flash tire on a Saturday and get got me in and fixed it. Also noticed another tire with a problem and repaired that as well. Excellent service More

by KKGEORGE0 Verified Customer Verified Customer

Report | Print

Dropped the car off for a manufacturer replacement of windshield. There were no issues and picked up the car after a phone call from Autohaus windshield. There were no issues and picked up the car after a phone call from Autohaus More

by SANFORD Verified Customer Verified Customer

Report | Print

Terrific as always I brought my Mercedes ML250 BlueTec in for its 60,000 mile service. My long time service manager, Eddie Garcia, took care of me as always providing in I brought my Mercedes ML250 BlueTec in for its 60,000 mile service. My long time service manager, Eddie Garcia, took care of me as always providing informative, experienced, professional and friendly service on a timely basis. More

by CGETTLEMAN Verified Customer Verified Customer

Report | Print

Ed Garcia is a true professional. He is knowledgeable courteous and accommodating from scheduling the service up to the time when car is finished. Work always done right the first time. courteous and accommodating from scheduling the service up to the time when car is finished. Work always done right the first time. More

by P.ANDJELKOVICH Verified Customer Verified Customer

Report | Print

no wait time and very informative. Eddie was awesome and accommodating. I had to switch out my tires and he took the time to make sure all of the work was complete and to my satisfacti Eddie was awesome and accommodating. I had to switch out my tires and he took the time to make sure all of the work was complete and to my satisfaction. He also kept me updated while I had my loaner. More

by MG224 Verified Customer Verified Customer

Report | Print

My Service Great service, great team. Treat you like a valued customer. Live in the loop and could bring my car to the dealership down here, but the service, th Great service, great team. Treat you like a valued customer. Live in the loop and could bring my car to the dealership down here, but the service, the prices, the way they treat you, is most definitely worth the drive to this dealership. Eddie is great and very detailed. The crew that checks you in also deserves a HUGE SHOUT OUT, as they are amazing! More

by happycarowner Verified Customer Verified Customer

Report | Print

LACK OF FOLLOW UP AT SERVICE DEPARTMENT WOULD NOT RETURN CAL THE WORSE PHONE SYSTEM, SERVICE WOULD NOT CALL BACK FOR APPOINTMENT. CALLED THREE TIMES TO ARRANGE AN APPOINTMENT AND NO ONE CALLED. I HAD TO CALL MY THE WORSE PHONE SYSTEM, SERVICE WOULD NOT CALL BACK FOR APPOINTMENT. CALLED THREE TIMES TO ARRANGE AN APPOINTMENT AND NO ONE CALLED. I HAD TO CALL MY SALES MAN KEVIN JAMES AND TOLD KEVIN THAT I WAS BRINGING MY CAR IN ONLY 600 MILES ON NEW CAR. ENGINE LIGHT WENT ON. ONCE I DROPED OFF CAR, SERVICE WOULD NOT LET ME KNOW WHEN THE CAR WAS READY. I DROPPED OFF IN AM AND CAR WAS AT DEALERSHIP OVER NIGHT. SERVICE REP WOULD NOT RETURN A CALL. I HAD TO CONTACT KEVIN JAMES AND AKSED HIM IF MY CAR WAS READY. I AM THINKING OF USING ANOTHER DEALERSHIP FOR SERVICE. HORRIBLE CUSTOMER SERVICE. KEVIN JAMES IS A TERRIFIC SALES PERSON AND I LIKE HIM AS A PERSON WHICH IS THE ONLY REASON THAT I BOUGHT MY THIRD CAR AT THE DEALERSHIP. I REFFERED MANY PEOPLE TO KEVIN AND WILL CONTINUE TO DO SO BUT WILL LET THE PEOPLE I REFER TO THE DEALERSHIP TO USE ANOTHER DEALERSHIP FOR SERVICE. JUST PLANE OUT HORRIBLE SERVICE- HARD TO MAKE AN APPOINTMENT AND NO FOLLOW UP TO CUSTOMER WHEN CAR IS READY. I DID NOT USE A RENTAL AND HAD A FAMILY MEMBER PICK ME UP WHEN I DROPPED OFF CAR. I HAD TO KEEP MAKING ARRANGEMENTS FOR BEING PICKED UP BECAUSE LACK OF CURTISY BY DEALERSHIP IN LETTING ME KNOW WHEN CAR WOULD BE READY. LEFT THREE MESSAGES ON VOICE MESSAGE. NO RETURN CALL BY KEN WHEN TRANSFERRED More

by LARRY93 Verified Customer Verified Customer

Report | Print

Thanks to Eddie Garcia maintenance and other problems always go smoothly. He is knowledgeable, polite, and he has a great personality. Thanks also to the great crew of mechanics: the people behind the always go smoothly. He is knowledgeable, polite, and he has a great personality. Thanks also to the great crew of mechanics: the people behind the scene) who get the job done! More

by GRE8ART Verified Customer Verified Customer

Report | Print

No problems, Very efficiently serviced, As always with Ed Garcia everything went smoothly He recognized the problem, set-up an appointment, loaner waiting when the part came in. Paulette As always with Ed Garcia everything went smoothly He recognized the problem, set-up an appointment, loaner waiting when the part came in. Paulette Levy More

by GRE8ART Verified Customer Verified Customer

Report | Print