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Eddie Garcia
Refer Me
572 Reviews
Dealership Experience
20 yrs, 1 mo
Industry Experience
20 yrs, 1 mo
Languages Spoken
Spanish
572 Reviews
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572 Reviews of Eddie Garcia
November 01, 2018
Cery bad I was over charged and still have smelly air condition. Texted eddie garcia but he did not answer me also floormate was missing . I got a floormat th I was over charged and still have smelly air condition. Texted eddie garcia but he did not answer me also floormate was missing . I got a floormat that is not mine after i asked 2times on time of taking my car from service and returned back again. More
by SHOKOUH2
Verified Customer
Helpful 
November 01, 2018
Don’t understand but make it Gabriel. Viti I’ve been by Mercedes for the last 30 years I’ve always had good service with the dealerships especially this one Dealership Always good people I’ve been by Mercedes for the last 30 years I’ve always had good service with the dealerships especially this one Dealership Always good people More
by GABRIELV
Other Employees Tagged: Nick Gioulos, Nicholas Maniatis
November 01, 2018
Customer Service is the name of the game The service folks at Autohaus always go out of their way to insure the best possible customer experience. Loaners are always available, repairs are c The service folks at Autohaus always go out of their way to insure the best possible customer experience. Loaners are always available, repairs are completed when promised, and your car is delivered clean inside and out. More
by JCGREEN.1
Other Employees Tagged: Tom Lood , Philip Gagerman
November 01, 2018
5 years of just Ehhh I’m not a hard one to please but over 5 years it just hasn’t been a great experience for me. What is lacking truly is REAL care for their customers an I’m not a hard one to please but over 5 years it just hasn’t been a great experience for me. What is lacking truly is REAL care for their customers and communication. I have had 2 guys handle my very easy account over the 5 year period. My salesman who is no longer employed at this dealership is a whole other country. One time I was passing by and thought I’d take them up on a car wash “stop in anytime and we’ll wash your car” I had not previously taken advantage of this service. I walk through the glass doors and everyone was “sort of” busy but while standing there for almost 15 minutes NOT ONE PERSON asked “can I help you” My 1st guy before asked to be switched to someone else (Tom Lood) who didn’t know me from a whole in the wall was so busy flirting and doting over a female customer he didn’t think to ask me what the XXX I was there for !? I got in my car backed out and left angry. Why should that be at a MB dealership. Tom was nice typically at the beginning and at the end. However, I will say Tom on a few visits truly lacks follow up skills or time management skills as well as communication skills. On the last visit while getting me squared away on my rental car in the am, tells me emphatically “car must be returned today 7pm”. I said “not a problem, just let me know when to get my car”. He said I’ll call you later and let you know. 3:42, I texted “how we coming along?” Just finished but still need to wash and finish paperwork. Still need a little bit --Tom Lood Mercedes-Benz Autohaus on Edens Never heard back from him after that and remember, the needs to be back @ 7 pm. I was expecting a call or text letting me know, “come at 4:30 - see you at 5 something”. My wife’s GMC dealership has 10x the customer care than Mercedes. I gassed the rental up at 4:37 pm and started heading that way. 40 min with traffic - arrived at dealership and paperwork wasn’t complete and car wasn’t washed. 20 min later after I arrived my car was washed dryed and ready. I had prepaid the service, so my $0 bill was welcomed. I was considering heading into the showroom to look at a new car. I will enjoy my CLA250 for another 1-2 years, my car is in mint condition with lower mileage and then I’m done with Mercedes Benz. Mark Tames is the only thing that kept me at Auto Haus. He is an asset to this dealership. More
by PBSAU
Other Employees Tagged: Mark Tames, Tom Lood , Julie Michel
October 31, 2018
I have 2 awesome service managers! Everybody in the service dept. are great, friendly and helpful but I always bring my cars in when I can work with either Eddie Garcia or Tom Lood. The Everybody in the service dept. are great, friendly and helpful but I always bring my cars in when I can work with either Eddie Garcia or Tom Lood. They make it an easy & pleasent experience to get my cars serviced!!!! More
by JKBECKMANN
Other Employees Tagged: Tom Lood, Cindi Link , Julie Michel
October 31, 2018
Great experience Always a great experience, dealing with service department rocks. They treat you like you are there only client, always making sure you are aware of y Always a great experience, dealing with service department rocks. They treat you like you are there only client, always making sure you are aware of your progress on vehicles. Jobs are always done correct the 1st time More
by LUCKYGAMESINC
Other Employees Tagged: Prem Parikh
October 31, 2018
As always it was great and professional. Awesome place. Because I have bought my last 4 cars there and never had any complaints and service has been extremely good.. Mr Garcia has always been extremely curt Because I have bought my last 4 cars there and never had any complaints and service has been extremely good.. Mr Garcia has always been extremely curtious and has taken care of all our problems. More
by OMNL836
October 31, 2018
Great Very good service . Ed is easy to work with and. Very accomadating .thought I would never find any one like Gary Lombardi, but I must say Ed is right Very good service . Ed is easy to work with and. Very accomadating .thought I would never find any one like Gary Lombardi, but I must say Ed is right up there More
by wenb1144
Other Employees Tagged: Philip Gagerman
October 31, 2018
Outstanding Eddie continually provides outstanding service. I would highly recommend getting s and the Autohaus on Edens. He always follows up and is always will Eddie continually provides outstanding service. I would highly recommend getting s and the Autohaus on Edens. He always follows up and is always willing to make time to service my car even when I drop in. More
by KKGEORGE0
October 31, 2018
2017 GLE Thank you for your service. I’ll be back. Nothing more to say. For this survey. Please allow me to submit the survey and end the session. Thank you for your service. I’ll be back. Nothing more to say. For this survey. Please allow me to submit the survey and end the session. More
by RWISE4683
Other Employees Tagged: Ricky Pena , Ernie Bonilla
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