Eddie Overby | Page 3

Very impressed by the sales team, especially Eddie & Rosco. While everyone is very friendly and, for the most part, seem to be anxious to please the customer, some of the protocol in service is less th Rosco. While everyone is very friendly and, for the most part, seem to be anxious to please the customer, some of the protocol in service is less than desirable. I had taken my newly purchased Sierra in for its first oil change & tire rotation. First I come to find out that the tire rotation is in question (did not see it on the service order and there was some other indications that raised questions). What was truly bothersome, however, was an impromptu request. This brand new 2021 truck was making a hissing sound when the passenger's seat cooling was activated (no such sound from the driver's seat or other GMC Sierra trucks with this feature). I assumed it would probably be a loose hose or something similar. I asked if this could be looked at during the oil change, but I was told that it took special technicians and I would need to make another appointment to have this investigated. I was disappointed to say the least. I would have assumed this business would have at least investigated the hissing and, if a simple repair, then do it while I was already there, however, if it would be time consuming I would understand why another appointment would be required. But no investigation at all..........it couldn't be done because I had only scheduled an oil change. Again: very disappointing. Now I must spend additional time in the lounge! More

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was able to fit me in for oil change and tire rotation with little to no notice Love these guys and they are efficient and friendly with little to no notice Love these guys and they are efficient and friendly More

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We bought a 2017 Yukon from Master Buick GMC and from the time we walked in until now they have treated us like family in both the sales and service departments We just had an unexpected problem that nobod time we walked in until now they have treated us like family in both the sales and service departments We just had an unexpected problem that nobody would have been able to forsee and the service department and dealership really stepped up and handled the repair and warranty work More

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Great Made us feel like family!!Family orientated business Love it! Helped us with our needs. We were looking for car for husband to help with his needs and we got it business Love it! Helped us with our needs. We were looking for car for husband to help with his needs and we got it More

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We had a great experience with Master. Sue and Eddie went over and beyond to be sure we were satisfied. We are recommending Master Buick GMC to all our friends over and beyond to be sure we were satisfied. We are recommending Master Buick GMC to all our friends More

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Our experience dealing with your dealership was very satisfying no pressure and all questions answered. We will recommend this dealership to family and friends, neighbors satisfying no pressure and all questions answered. We will recommend this dealership to family and friends, neighbors More

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First class sales and service departments. Scheduling service is easy and the staff really works hard to accommodate various schedules and needs. They are the perfect example of what customer service is service is easy and the staff really works hard to accommodate various schedules and needs. They are the perfect example of what customer service is! More

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I was very happy with the honesty and personal service that Eddie showed me. The same was true of Matthew. We did not have listen to why we should finance the car since we were paying cash. You also acce that Eddie showed me. The same was true of Matthew. We did not have listen to why we should finance the car since we were paying cash. You also accepted a personal check from us since it was Saturday. I would definitely recommend your Dealership. More

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I will never again purchase a vehicle from this location. They sold me a lemon and would not assist in correcting the problem - only told me to keep bringing my vehicle to service. The owner would not return They sold me a lemon and would not assist in correcting the problem - only told me to keep bringing my vehicle to service. The owner would not return my phone calls but asked for a review, so here it is. I have had several friends have the same or worse problems with their vehicles and similar experiences. If they cannot "duplicate" the problems you are having (even with video proof), they won't do anything about it. I purchased a BRAND NEW FULLY LOADED Terrain from them. I added dvd players and all weather mats throughout. We purchased the paint/interior protection. Needless to say we paid a lot of money and were extremely disappointed. We wound up trading our vehicle in somewhere else and buying a new SUV, losing several thousand dollars in doing so. Buy somewhere else! The only good things about this location are that they house Eddie Overby & Bill Whitten. Both are stand up guys who felt really bad about my situation & wanted to make it right. I will forever be grateful to them as they were the only positive experience I had there. The owner didn't care enough to escalate our problems to GMC or even return my phone call. More

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I'd like to thank Master Buick GMC for keeping the customer in mind. My recent purchase from Master could not have been easier. I have nothing but GREAT things to say about Master, and I have told r customer in mind. My recent purchase from Master could not have been easier. I have nothing but GREAT things to say about Master, and I have told relatives and friends this as well--GO TO MASTER. FIVE STARS for MASTER!!! Thanks--Sue!! More

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