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Eddy Cooke

Overview Reviews (94)

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Eddy Cooke

Eddy Cooke | Page 4

Fixed Ops Director

Lost Pines Toyota

806 Texas 71 W
Bastrop, TX 78602

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4.5

94 Reviews

Overview Reviews (94)

4.5

94 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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94 Reviews of Eddy Cooke

March 21, 2025

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The best auto dealership I have ever seen, hands-down. And the service department’s attention to detail and customer satisfaction goes well beyond the expected: while I was there yesterday, a service tech And the service department’s attention to detail and customer satisfaction goes well beyond the expected: while I was there yesterday, a service technician added water to some cut flowers in a customer’s car, so they wouldn’t wilt while she waited. I’ve been using this service department for more than fifteen years, and can’t believe my luck that Lost Pines Toyota is in my neighborhood. More

by dwelcher1

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Recommend Dealer

Yes

Other Employees Tagged: Chad Julius, Carlos Liriano, Charlie Akin, Wendy Flores , Damien Winston

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Mar 21, 2025 -

Lost Pines Toyota responded

Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with us over the years. It’s truly our goal to go above and beyond for our customers, and we're glad to see that our attention to detail, like taking care of the flowers, made an impact. We appreciate your loyalty and are so lucky to have customers like you in our neighborhood. We look forward to continuing to serve you for many more years to come! Thank you again for the wonderful feedback!

March 15, 2025

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So far service at Lost Pines Toyota has been very good. Although I have a Chevy, I prefer their service processes and waiting area to that of the Chevrolet dealership in our area. Although I have a Chevy, I prefer their service processes and waiting area to that of the Chevrolet dealership in our area. More

by ladyspamelot

Recommend Dealer

Yes

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Mar 17, 2025 -

Lost Pines Toyota responded

Thank you for sharing your experience with us! We're so glad to hear that you've enjoyed our service processes and waiting area. It means a lot to us that you prefer our approach, even with your Chevy! We strive to offer top-notch service to all customers, no matter the make of their vehicle. We look forward to continuing to serve you and your Chevy!

March 04, 2025

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Everyone is very friendly and helpful at Lost Pines Toyota. I have bought three Toyota's from them and continue to use the Service Department for servicing my vehicle. Toyota. I have bought three Toyota's from them and continue to use the Service Department for servicing my vehicle. More

by JR

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Recommend Dealer

Yes

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Mar 05, 2025 -

Lost Pines Toyota responded

Thank you for your continued loyalty and kind words, JR! We're so happy to hear that you've had a positive experience with both our sales and service departments. It's always a pleasure to assist you, and we truly appreciate your trust in us. If there's anything else we can do for you, don’t hesitate to reach out!

February 25, 2025

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Like to thank Brian M . For always assisting me and the team he works with. Thank you. For always assisting me and the team he works with. Thank you. More

by joemirelez

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Recommend Dealer

Yes

Other Employees Tagged: Chad Julius

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Feb 25, 2025 -

Lost Pines Toyota responded

Thank you for the kind words! We truly appreciate your continued support, and we're so glad to hear that Brian M. and the team have been able to assist you. We’ll be sure to pass along your thanks to Brian! If there’s anything else we can help with, don’t hesitate to reach out. We look forward to working with you again!

February 06, 2025

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Everyone is great at Lost Pines Toyota. The service department team is wonderful. They take the time to explain everything they are doing. Lost Pines Toyota is awesome from sales to the ser The service department team is wonderful. They take the time to explain everything they are doing. Lost Pines Toyota is awesome from sales to the service! More

by Joyce

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Recommend Dealer

Yes

Other Employees Tagged: Jimmy Voigt, Chad Julius

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Feb 06, 2025 -

Lost Pines Toyota responded

Thank you so much for your kind words! We are thrilled to hear that you had such a positive experience with our team. It is always our goal to provide excellent service from start to finish, and we are glad that our service department made a lasting impression. We appreciate your support and look forward to serving you again in the future!

February 05, 2025

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They are Prompt, friendly and I appreciate the video of their inspection. They seem trustworthy. their inspection. They seem trustworthy. More

by anitawelch3

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Recommend Dealer

Yes

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Feb 05, 2025 -

Lost Pines Toyota responded

Thank you for your kind words! We are so glad to hear that you had a positive experience with us. We take pride in being prompt, friendly, and transparent, and it is great to know that you appreciated the inspection video. Trust is so important, and we are happy to have earned yours! If you need anything else, don’t hesitate to reach out. We are here to help!

January 04, 2025

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Eddy was very helpful and communicated timely. Seems like a well run dealership and very professional Seems like a well run dealership and very professional More

by jluvskster

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Recommend Dealer

Yes

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Jan 06, 2025 -

Lost Pines Toyota responded

Thank you so much for your kind words, jluvskster! We are thrilled to hear that Eddy was able to assist you and that you had a positive experience with our dealership. We take pride in maintaining a high level of professionalism and customer service, and we are glad it showed. We appreciate your feedback and hope to serve you again in the future!

January 03, 2025

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Always great to do business at Lost Pines Toyota! The service crew is amicable and great at providing updates! definitely enjoy bring me my vehicle here!! The service crew is amicable and great at providing updates! definitely enjoy bring me my vehicle here!! More

by Raa301

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Recommend Dealer

Yes

Other Employees Tagged: Scott Liriano, Chad Julius, Charlie Akin , Damien Winston

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Jan 06, 2025 -

Lost Pines Toyota responded

Thank you for the wonderful review, Raa301! We are so glad to hear that you consistently have a great experience with our service team. Providing top-notch service and keeping our customers informed is something we truly value. We look forward to continuing to serve you and your vehicle at Lost Pines Toyota!

December 21, 2024

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Cameron did great . ..facilitated my first service on my new tundra and explained the issue with the second key fob recall. Also resolved the "black" wheel locks which b ..facilitated my first service on my new tundra and explained the issue with the second key fob recall. Also resolved the "black" wheel locks which by the way work great with the black wheels Keeps that Tundra Looking Good More

by hkelton

Recommend Dealer

Yes

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Dec 23, 2024 -

Lost Pines Toyota responded

Thank you for sharing your positive experience! We are happy to hear that Cameron was able to assist you with your first service on your new Tundra and explain the key fob recall. We are also glad to know that the black wheel locks are working well with your black wheels, keeping your Tundra looking sharp. We truly appreciate your feedback and look forward to continuing to provide you with excellent service. Safe driving!

December 15, 2024

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Exemplary service! Very thorough in explanation of the services being rendered and performed. 10/10 customer service. i will consistently be a repeat customer of lost Very thorough in explanation of the services being rendered and performed. 10/10 customer service. i will consistently be a repeat customer of lost pines toyota. More

by Brandon lee

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Recommend Dealer

Yes

Other Employees Tagged: Jimmy Voigt, Tom Cat, Scott Liriano, Chad Julius , Quince R. Brown Sr., Damien Winston

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Dec 16, 2024 -

Lost Pines Toyota responded

Thank you so much for your wonderful feedback, Brandon! We are happy to hear that you had an exemplary experience with us. Providing thorough explanations and excellent customer service is our top priority, and we are so glad to know that we met your expectations. We truly appreciate your loyalty and look forward to serving you again at Lost Pines Toyota.