Eddy Crespo

Great job got me in and out promptly. Professional approach and it seemed very organized. Professional approach and it seemed very organized. More

by hutch23 Verified Customer Verified Customer

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Llevé mi camioneta al dealer únicamente porque tenía la luz de “check engine” encendida por nivel bajo de DEF. La camioneta no tenía ruidos, no tenía fugas, no olía a diésel y no presentaba ninguna falla m luz de “check engine” encendida por nivel bajo de DEF. La camioneta no tenía ruidos, no tenía fugas, no olía a diésel y no presentaba ninguna falla mecánica. A partir de que el vehículo estuvo en manos de este concesionario, comenzaron problemas que nunca existieron antes. Durante el tiempo que estuvo en el taller (del 19 al 26 de noviembre), se me informó que mi camioneta tenía “muchos problemas” en el sistema EGR y escape, lo cual posteriormente se demostró que NO era cierto, ya que no existían códigos reales relacionados con esas fallas. Al recoger la camioneta, inmediatamente noté: • Silbido anormal • Pérdida de potencia • Olor fuerte a diésel/escape dentro de la cabina • Sensación de que el motor estaba “ahogado” Posteriormente descubrí que: • Me dejaron desconectado el sensor de presión del aire acondicionado • El compresor no funcionaba porque ellos mismos lo dejaron desconectado • Se detectaron piezas dañadas y mal instaladas Lo más grave es que, tras revisar físicamente el vehículo y documentarlo con fotos, se evidencia que: • Me cambiaron piezas y me instalaron componentes USADOS, oxidados y visiblemente viejos • Bridas y flanges del escape reutilizadas, marcadas y sin limpieza adecuada • Ensambles desalineados, provocando fugas de escape y presión • Componentes del turbo manipulados, con marcas claras de desmontaje • Trabajo que no cumple estándares de un concesionario oficial Estas piezas NO estaban así antes de llevar la camioneta al dealer. Tengo pruebas fotográficas que respaldan todo lo anterior. Para empeorar la situación, un manager del departamento de servicio me llamó directamente para pedirme que borrara la reseña, en lugar de resolver el problema y asumir responsabilidad. Esto es completamente inapropiado y poco ético. Como resultado de esta negligencia: • He perdido tiempo de trabajo • He tenido que gastar más de $3,500 de mi bolsillo • Mi camioneta ahora presenta fallas que fueron creadas por el propio dealer He visitado tres concesionarios distintos (Cape Coral, Fort Myers y Punta Gorda) y ninguno ha querido hacerse responsable del daño causado por este dealer, aun estando el vehículo en garantía. Esta reseña se publica para: • Alertar a otros clientes • Dejar constancia pública de lo ocurrido • Exigir una solución real y profesional No recomiendo Cape Coral Chrysler Dodge Jeep Ram. Mi experiencia demuestra falta de ética, mala práctica mecánica y cero responsabilidad. More

by yikelgallo444 Verified Customer Verified Customer

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The mechanic took his time to figure out what was wrong with my car and had it fixed in a timely manner. The service advisor Mike was kind and informative and kept me updated on the issues that were wrong with my car and had it fixed in a timely manner. The service advisor Mike was kind and informative and kept me updated on the issues that were wrong with the car More

by Truditz1964 Verified Customer Verified Customer

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Everyone at this dealership is kind, knowledgeable, trustworthy and attentive. They pay attention to all the details and get the work done well, efficiently, properly, I send them huge b thanks. trustworthy and attentive. They pay attention to all the details and get the work done well, efficiently, properly, I send them huge b thanks. More

by nanlhall Verified Customer Verified Customer

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Good service good guys I don’t regret to take service with them thank you guys with them thank you guys More

by Ismael Verified Customer Verified Customer

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My service tech guy was amazing. He was insiteful and was informative throughout the entire process He was insiteful and was informative throughout the entire process More

by DANELLE.KEADY Verified Customer Verified Customer

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The people working there were very nice. .informative helpful attentive. I would go back again .informative helpful attentive. I would go back again More

by smoss137 Verified Customer Verified Customer

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Gracias por el gran trabajo al jefe de servicio Ron , al mecánico René y Freddy de service appraiser , lo recomiendo un 100 de 100 muy complacida con el arreglo d mi carro con gran rapidez y eficacia mecánico René y Freddy de service appraiser , lo recomiendo un 100 de 100 muy complacida con el arreglo d mi carro con gran rapidez y eficacia More

by BRAYDEN201628 Verified Customer Verified Customer

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Great service everything needed for the car was completed in just a few days. Thanks in just a few days. Thanks More

by Carlos Verified Customer Verified Customer

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Worse dealer I’ve ever had misfortune to run across. Lied to me repeatably . Lousy place to do business. Didn’t answer phone calls or take care of my problem. Ended of taking car which I’d been grossly Lied to me repeatably . Lousy place to do business. Didn’t answer phone calls or take care of my problem. Ended of taking car which I’d been grossly overcharged for on repairs and went across town and bought new Honda. Wed drove Chrysler products for many year but after dealing with these scam artist never again. Did nothing to help me even after talking to general manager. . More

by dwhowe Verified Customer Verified Customer

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