My experience at Norm Reeves Cerritos was awesome because I'm all about Customer service, affordable prices, and team work and its just what i got!
"He is easy, honest and fast deal, not complicated,"
If you want to deal, call him, guaranty you you will be satisfied, no games, ni hidden charge, honest and easy deal, yes or no. And your car will be ready once you are arrive at dealership. He is awesome, this is 8 cars i got from him.
"Low-Stress car buying experience!"
If you want a low-stress purchasing car experience and a salesman who's going to fight for you, Ed is the person you want! Have been going to him since 2012 and purchased our 3rd vehicle from Norm Reeves!
"4th Honda from Cerritos Superstore"
KIM KELLY assisted us with our 4 Honda! great service! We have gotten all our leases from Kim for the past 11 years, this time around Eduardo was partnering up with her and took us to the lot and showed us the car while Kim was getting Trained on new vehicles. I personally have referred family & friends to Kim because I know she will offer them the best deals. Thanks Kim!
"Ed was Great he made the entire experience quick "
Went to see Ed after work and expected to have a long drawn out process but he was attentive and quick. Go and see Ed and the Crew at Norm Reeves. You will be glad you did!
"Horrible customer service"
I went to Norm Reeves Honda in Cerritos on Saturday, February 18th. Heng came out to help me, and I told him EXACTLY what I was looking for - 2017 Civic Hatchback EX L in either polished metal or grey pearl, he then proceeded to try to sell me a blue ex-l and a grey sport. When I had questions for him, he failed to answer, showing his incompetence in the car he was trying to sell me. He even took a phone call in the middle of our conversation! When I asked if I could test drive the blue ex-l while someone looked up the inventory for the desired color, he passed me off to another sales men. I never got the opportunity to test drive the car. The next salesman, Eduardo Mora, was even worse. I told Eduardo that I was a serious buyer looking to purchase that day. I also told him the price I was looking get, which would have matched what another dealership offered to me (in writing). He proceeded to tell me that the price I was looking to get would be impossible and tried to make me feel like I made the price up, I showed him the offer another dealer made and he told me it was false and said I should just go there to buy the car. He said the most his dealership could give is $500 off the sticker price, and because Norm Reeves is the largest dealership that they didn't need to sell me a car at a negotiated price (I think he was suggesting my business met nothing to him, since so many other people purchased from them). So by THE SALESMAN LOGIC, EVERYONE SHOULD BUY THEIR NEW HONDA AT ANY OTHER DEALERSHIP BECAUSE YOU WILL GET A BETTER OFFER. He then proceeded to walked away from me, leaving me in the middle of the dealership. Well, I ended up buying a Civic Hatchback EX L that same day, except it was from the DCH Gardena Honda dealership - for the price I wanted and with RESPECT AND DIGNITY. I was a serious buyer who previously owned a Golf TDI that was a buyback, so I needed a car before the end of the weekend, Norm Reeves Honda failed and lost a sale do to their poor service. They should feel horrible as I was willing to negotiate on the price. I really wanted to buy from Cerritos because I live in the area.
"It was a great experience leasing a vehicle I already knew"
It was a very good experience dealing with someone very friendly, professional and with excellent knowledge of the product. Also the financial transaction run very smoothly and in a timely manner.
"Thank you Csaba Balint for Excellent Service"
Just purchased a new Honda Accord Hybrid and received excellent service throughout the entire process. I was able to get a super deal through their internet department (Thank you Ed Mora). Then when I arrived to work out the final details of the deal Csaba Balint took over and provided excellent service with no high pressure to sell me "add ons". Also in the financing department I received efficient and professional service with no high pressure to buy "add ons". Thank you Csaba Balint for your extra effort to get the deal done and present all the advanced functions installed on this car. If you want as pleasant, low pressure car buying experience, as for Csaba.
Other Employees Tagged:
"Highly recommended! Car choice and staff perfect match"
The staff was very informative and friendly. They answered any questions that I had and really looked out for my best interests in my first car buying experience.
Other Employees Tagged:
"Eduardo Mora is a 10! "
I've worked in a dealership for many years, so I'm pretty familiar with the industry. I also know the type of customer service Norms has because I bought my first Honda there A long long time ago. A few years ago, we moved to Nevada, so when my son & I were looking for a car, we knew there is no other place I'd rather choose than Norms for the purchase of his first car, but we were unsure if it was possible living in a different state. I thought it would be difficult to work over the Internet and phone with a salesman. I can't begin to explain how wrong I was and what wonderful customer service Eduardo Mora provided. He was very diligent. He always got back to me & never kept me waiting. The last thing we wanted was a pushy, overbearing salesman. I'm so glad Eduardo was the one to response to my email. He was very friendly, easy going, funny and approachable. He found us a car, a beautiful car I may add, within an hour. He gave me all the information I needed along with a price we were happy with. That day, I drove to Ca to purchase the vehicle. Eduardo made it very easy and the whole purchase was smooth. He even took the time out to explain all the gadgets of the car. I'm definitely going back within a year to purchase another vehicle from Eduardo. I've literally worked with hundreds of salesman and I'm proud to say, we purchase a vehicle from a genuine and great salesman ~ He is a definite beyond a 10!