Edwin Aguilar
Edwin Aguilar at Norm Reeves Toyota Dallas

Edwin Aguilar | Page 6

Recall Manager

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.5
68 Reviews
4.5

68 Reviews

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68 Reviews of Edwin Aguilar

February 19, 2025

Dealership Rating
Employee Rating

I have been using Norm‘s Reeves Toyota for a while now they have been very professional in my needs to my Ravs 4 I just had an oil change. They were very friendly and very professional. They even washed m More

by steven.argandona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 20, 2025

Norm Reeves Toyota Dallas responded

Sounds like a satisfying visit, Steven! Making sure that your Toyota RAV4 is clean and performing well is a priority for us. Thanks so much to you and your wife for choosing our dealership!

February 17, 2025

Dealership Rating
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It was a quick and easy registration visit. I was in and out in less than an hour. John is always efficient and professional. More

by carlalee1908
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Pena , N/A

Feb 17, 2025

Norm Reeves Toyota Dallas responded

That sounds like a satisfying visit, Carla! Registration should be a quick service, and we're pleased that John could be there for you. If you need service once again, feel free to schedule your appointment online. Thank you!

February 14, 2025

Dealership Rating
Employee Rating

Working to provide top-notch service. Still working to make a smooth transition. Please look at upgrading the waiting area. Needs to be more customer friendly. More

by EarlAJones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Auchter

Feb 14, 2025

Norm Reeves Toyota Dallas responded

We appreciate your suggestions about upgrading the waiting area, Earl, and will keep that in mind. Good things take time, and we thank you for your patience. We hope that we can provide you with a five-star experience next time. Thank you!

February 14, 2025

Dealership Rating
Employee Rating

Every visit never fails to be very easy, comfortable experience that could be asked for. Shelly is always wonderful and very helpful. All could learn from her. Thanks More

by Keypump57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, John Pena, Antonio Holmes, Harveen Toor , Justin Auchter, Ronald Gallagher, Carlos Lopez, Hilary Peoples

Feb 14, 2025

Norm Reeves Toyota Dallas responded

Shelly is the best! We're lucky to have her because she's so good to all our customers. Thank you for letting us know and continuing to trust our team for your Toyota service needs!

February 10, 2025

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Employee Rating

There was confusion on where to go for service and who to speak to. It would’ve been nice for someone to greet us at the car and ask what we were there for like other Toyota dealerships do. The environment w More

by shaelinhopper03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 11, 2025

Norm Reeves Toyota Dallas responded

We appreciate your feedback, Shaelin, and will keep your comments regarding the car wash and reception you received in mind. We will address these issues with our service team so that you'll receive better service in the future. Hopefully, when you return for service, you can enjoy a five-star experience. Thank you!

February 09, 2025

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Employee Rating

Excellentent customer service they always there for any question or thought that I have thanks for everything. Nice work. More

by pedrazaofelia1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, Alex Marin

Feb 10, 2025

Norm Reeves Toyota Dallas responded

We want you to feel well-informed about the service that your Toyota needs! We're pleased that was the case during your recent visit. Thanks for letting us know, and we're here for you whenever you need us!

February 09, 2025

Dealership Rating
Employee Rating

It was the worst experience I’ve ever had buying from a car dealership I’m already thinking about trading my car absolutely horrendous More

by scdea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 10, 2025

Norm Reeves Toyota Dallas responded

Since we value you as a customer, we'd like to know what made your car-buying experience so dissatisfying. That way, we can resolve any outstanding issues and improve our services to provide customers like you with a five-star experience. Please reach out to our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-017 when you get a chance. Thank you.

February 05, 2025

Dealership Rating
Employee Rating

Yes I wood to all my friends and family to come For a service here More

by hillbernard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, John Pena, Antonio Holmes, Harveen Toor , Justin Auchter, Ronald Gallagher, Carlos Lopez, Hilary Peoples

Feb 06, 2025

Norm Reeves Toyota Dallas responded

We appreciate you taking the time to leave a rating for your service experience, Bernard. To better serve you and other customers, please let us know what we can do to provide a five-star experience. Please reach out to our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174 at your convenience. Thank you.

February 04, 2025

Dealership Rating
Employee Rating

Excellent and professional. Helped me out with my service needs. He answered my questions and made sure I was taken care of More

by shenequejones4u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Antonio Holmes

Feb 05, 2025

Norm Reeves Toyota Dallas responded

We're pleased to read that your service visit for your Toyota went so well! It's important that we prioritize your needs and provide answers to your questions. Thanks for stopping by, and we hope to work with you in the future!

January 31, 2025

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Employee Rating

Service center tried to scam me and told me I needed 10,500 of repairs when it only needed 1,500 More

by REBECCA.NELLY.TX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Shelly Jackowski, John Pena, Antonio Holmes, Harveen Toor , Justin Auchter, Ronald Gallagher, Carlos Lopez, Hilary Peoples

Jan 31, 2025

Norm Reeves Toyota Dallas responded

Since we take customer feedback seriously, Rebecca, we'd like to discuss the repairs that your vehicle required. Please contact our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174 to clear up any miscommunication. Thank you.

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