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Edwin Chan
Edwin Chan at Tom Clark Auto Park

Edwin Chan | Page 29

Assistant Service Manager

Tom Clark Auto Park

3906 I-35E South
Denton, TX 76210

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4.8
388 Reviews
4.8

388 Reviews

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388 Reviews of Edwin Chan

December 28, 2023

Dealership Rating
Employee Rating

EXCELLENT! ! Brandon & Edwin were very professional ! They met all the service needs for my truck & in did it all in a timely manner! Thank You Brandon & Edwin ! More

by narcisogarcia57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jarrett Abel, Samantha Oliphant, Tim Wilkins, Gavynn Norris, Mike Belew , Tammy Brooks, Jared Laska, Brandon Stolp

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Dec 29, 2023

Tom Clark Auto Park responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and we are extremely happy to hear that Brandon and Edwin were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, James Wood AutoPark Management | 940-591-9663

December 19, 2023

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Employee Rating

I've bought 2 vehicles thru This dealership. Have had consistent service while using their certified service. More

by SARASHELTON76227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jarrett Abel, Mike Belew , Jared Laska

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Dec 20, 2023

Tom Clark Auto Park responded

Sara, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, The James Wood Buick GMC Denton Team

December 16, 2023

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Employee Rating

Fast and easy. Great communication. text messages were very useful. My son was able to work with tech easily. More

by ArgyleDad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 18, 2023

Tom Clark Auto Park responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The James Wood Buick GMC Denton Team

December 13, 2023

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Employee Rating

This is the 3 rd time I’ve done this review. I rated it as good More

by HOWELLM96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samantha Oliphant, Tim Wilkins, Gavynn Norris, Mike Belew , Tammy Brooks, Jared Laska

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Dec 14, 2023

Tom Clark Auto Park responded

Thank you so much for the 5-star feedback! It was a pleasure working with you and we hope to see you again soon. Sincerely, The James Wood Buick GMC Denton Team

December 13, 2023

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Employee Rating

Went in for routine maintenance, wiper blade replacement and wash job. In and out within 1.5 hours. More

by JIMCUPSTID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Denny Aldridge

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Dec 14, 2023

Tom Clark Auto Park responded

We appreciate you for letting others know about your experience, Jim! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The James Wood Buick GMC Denton Team

December 12, 2023

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Employee Rating

Tim needs to find a new Taxidermy shop. . Mike should turn his desk towards the service drive so he can see what is going on. More

by ARLENE.NASH12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike White, Brandon Stolp, Jarrett Abel, Samantha Oliphant, Tim Wilkins, Gavynn Norris, Mike Belew , Jared Laska

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Dec 13, 2023

Tom Clark Auto Park responded

Thank you for taking the time to provide this feedback, Arlene. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The James Wood AutoPark Team

December 08, 2023

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Employee Rating

Courteous and reliable service. Priced competitively and the free wash is a nice touch. Also gave me a heads-up on other maintenance due soon with the price. Scheduling on line is More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 09, 2023

Tom Clark Auto Park responded

Mike, we are glad to hear you enjoyed your recent visit to our service department. At James Wood Buick GMC Denton we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Sincerely, The James Wood Buick GMC Denton Team

December 07, 2023

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Employee Rating

Worst experience in all 11 new purchases through the years. Not like the “old” James Wood”. Maybe he made the difference. More

by wpm_0896
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Phillip Surles, Samantha Oliphant

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December 04, 2023

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Employee Rating

Service was timely and friendly. I want service that meets my needs including easy appointments, professional work, and reasonable pricing and that is what I received. More

by AMROGERS1717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 05, 2023

Tom Clark Auto Park responded

Thank you for your kind words. We feel our service department is what makes James Wood Chevrolet Denton special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, James Wood AutoPark Management | 940-591-9663

December 02, 2023

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Employee Rating

Not the best. I had to initiate the call to find out the status of my vehicle. The required part was not in stock, which means another trip. More

by JANET_CARR8
Service Time
Service Communication
Recommend Dealer
No
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Dec 05, 2023

Tom Clark Auto Park responded

Thank you for sharing your experience with us, Janet. We'd like to learn more about your concerns. Please contact us at your earliest convenience. Sincerely, James Wood AutoPark Management | 940-591-9663

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