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Edwin Chan
Edwin Chan | Page 30
Assistant Service Manager
Tom Clark Auto Park
3906 I-35E South
Denton, TX 76210
411 Reviews
411 Reviews
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411 Reviews of Edwin Chan
January 18, 2024
Have bought 4 cars from here, have them all serviced here. Always get timely appointments, always treated with respect, and have never had any issues. Will never go anywhere else. here. Always get timely appointments, always treated with respect, and have never had any issues. Will never go anywhere else. More
by MTURNER14
Verified Customer
January 14, 2024
I needed the shuttle service for this appointment. Edwin got me checked in at 0730 and discussed the service needs. Mo got me home along with 2 other riders in Denton. He apologized for the extended Edwin got me checked in at 0730 and discussed the service needs. Mo got me home along with 2 other riders in Denton. He apologized for the extended trip advising they were short handed of drivers. Edwin called me at noon advising the vehicle was ready and discussed the service and answered my question about brake life. Everything was good. I asked for the shuttle to pick me up and Edwin advised he would arrange it. They would call me when they arrived. TWO hours later I called Edwin back wondering about the shuttle. There was no answer so I called serivce and was told Edwin was on lunch break. I advised I had requested the shuttle pick up two hours earlier and wondered where they were on it. I was advised they were short of porters and had not gotten to me yet. I'm about half an hour away in Flower Mound so I said I would arrange my own ride and to call the porter and cancel the pick-up. I was shocked when I was told they were not even on their way to get me. I'm sure my comment, "what?!" made it clear I was not happy. The woman I spoke to apologized again advising of the lack of staff. So why no call or notice up front of the delay to be expected? I had other business to attend to but waited for my ride for over two hours. One of the primary reasons I continue to request my service at James Wood is for the shuttle service. I saw the value to me and the other customers that were dropped off at either their place of work or home. Single people, people with one vehicle, etc. cannot on short notice arrange for their own rides. Staff shortage I understand. Not calling to tell me is dropping the ball. Mike Dunn More
by Mike
January 13, 2024
I always get awesome service at James Wood. Taylor was very helpful and answered all my questions. Taylor was very helpful and answered all my questions. More
by awarzwick
Other Employees Tagged: Jarrett Abel, Tim Wilkins, Gavynn Norris, Mike Belew , Tammy Brooks, Jared Laska, Samantha Oliphant, Taylor Adams
January 12, 2024
James Wood is awesome. We only take our Tahoe there for anything. Samantha was great. We only take our Tahoe there for anything. Samantha was great. More
by karen.walker
Other Employees Tagged: Jarrett Abel, Tim Wilkins, Gavynn Norris, Mike Belew , Tammy Brooks, Jared Laska, Samantha Oliphant
January 11, 2024
Everyone is always very friendly and helpful. I am able get work done in the waiting room while I wait for my car. Always a seamless transaction:) I am able get work done in the waiting room while I wait for my car. Always a seamless transaction:) More
by JEN.NODINE
Other Employees Tagged: Jarrett Abel
January 06, 2024
Samantha is the best. She is very helpful and I will absolutely ask for her the next time I come in. She is very helpful and I will absolutely ask for her the next time I come in. More
by Chris Ulrey
Other Employees Tagged: Jarrett Abel, Tim Wilkins, Gavynn Norris, Mike Belew , Tammy Brooks, Jared Laska, Samantha Oliphant
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