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Edwin Chan
Edwin Chan at Tom Clark Auto Park

Edwin Chan | Page 37

Assistant Service Manager

Tom Clark Auto Park

3906 I-35E South
Denton, TX 76210

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4.8
388 Reviews
4.8

388 Reviews

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388 Reviews of Edwin Chan

September 04, 2023

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Employee Rating

Well pleased with the whole experience. Edwin the service advisor kept me updated frequently during my wait while getting some updates installed on my car. More

by armyman70
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Sep 05, 2023

Tom Clark Auto Park responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The James Wood Buick GMC Denton Team

September 01, 2023

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James Wood service center always takes great care of my Chevy Silverado. They do quality work and quick. Never have a problem making an appointment More

by mike_murphy54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jarrett Abel , Tammy Brooks

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Sep 03, 2023

Tom Clark Auto Park responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The James Wood Buick GMC Denton Team

September 01, 2023

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I have always had a great experience at James Wood Cadillac. The service is top-shelf! My service advisor Rachel A. is the absolute best. More

by STEVENAGAGE
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jarrett Abel , Tammy Brooks, Rachel Alvey

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Sep 03, 2023

Tom Clark Auto Park responded

Thank you so much for your glowing review! We're delighted to hear that you had a positive experience with us. Your kind words mean a lot to our team, and we can't wait to welcome you back soon. Sincerely, James Wood AutoPark Management | 940-591-9663

August 31, 2023

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The dealership rotated my tires as suggested for my Milagros but they did not change the air pressure in the tires to comply with the suggested pressures as indicated on the drivers door. This I left t More

by prinsd9122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 03, 2023

Tom Clark Auto Park responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The James Wood Buick GMC Denton Team

August 31, 2023

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I have to return to have tires rebalanced, which is frustrating. Prefer the work get done right the first time More

by sara.perry25
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 01, 2023

Tom Clark Auto Park responded

Thank you for sharing your experience with us, Sara. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The James Wood Buick GMC Denton Team

August 30, 2023

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Employee Rating

Edwin was an excellent communicator. He was courteous and thorough. There was a mixup and he gave me a free oil change for our inconvenience. More

by DIANE.STEM
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 01, 2023

Tom Clark Auto Park responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Edwin does for James Wood Chevrolet Denton and our customers. Hope to see you again soon! Sincerely, James Wood AutoPark Management | 940-591-9663

August 30, 2023

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Edwin was great, greeted me when I arrived. And stayed in touch with me through the whole two days More

by rjradtke
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Service Communication
Recommend Dealer
Yes
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Sep 01, 2023

Tom Clark Auto Park responded

Thank you for taking the time to write this review. We are pleased to hear that Edwin was able to provide an efficient and overall positive experience. Sincerely, James Wood AutoPark Management | 940-591-9663

August 30, 2023

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Always great! Bought multiple cars at James Wood and would never by anywhere else! Our Advisor "Edwin" is always wonderful. More

by DEBIROAN
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 01, 2023

Tom Clark Auto Park responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, James Wood AutoPark Management | 940-591-9663

August 30, 2023

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Everything went well woth the service, but the complementary car wash mangled my front license plate More

by TELLEZEUGENE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jarrett Abel

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Sep 03, 2023

Tom Clark Auto Park responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, James Wood AutoPark Management | 940-591-9663

August 29, 2023

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Employee Rating

Great experience. We got in got seated abs truck was ready before we knew it. Thank you More

by tiffanym9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jarrett Abel , Tammy Brooks

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Aug 30, 2023

Tom Clark Auto Park responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The James Wood Buick GMC Denton Team

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