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Edwin Chan
Edwin Chan at Tom Clark Auto Park

Edwin Chan | Page 36

Assistant Service Manager

Tom Clark Auto Park

3906 I-35E South
Denton, TX 76210

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4.8
425 Reviews
4.8

425 Reviews

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425 Reviews of Edwin Chan

October 28, 2023

Dealership Rating
Employee Rating

Amazing! They take such good care of me! Going through a divorce and having to do car thing in my own , I’m so thankful for their honesty integrity and great More

by RSJOCHASE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jarrett Abel

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Oct 31, 2023

Tom Clark Auto Park responded

We're grateful for your kind words! Thank you for choosing us, and we can't wait to see you again in the future. Sincerely, James Wood AutoPark Management | 940-591-9663

October 27, 2023

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Employee Rating

Great service. Trust them with my car. Only place I take it since I purchased it from them. More

by GRANDMAROBIN49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samantha Oliphant

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Oct 27, 2023

Tom Clark Auto Park responded

Robin, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, James Wood AutoPark Management | 940-591-9663

October 26, 2023

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Employee Rating

Parts are very expensive! Shame! You can find the same genuine parts at half price! More

by Fabrizio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Oct 27, 2023

Tom Clark Auto Park responded

Thank you for sharing this review regarding your experience with us, Fabrizio. We are not happy to hear about your frustration with our prices and would like to discuss this with you further, if you could please contact us directly at your earliest convenience. Sincerely, James Wood AutoPark Management | 940-591-9663

October 25, 2023

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Employee Rating

Scheduling the service appointment was easy and convenient, and everyone was kind and easy to work with. More

by csmrt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Terry

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Oct 26, 2023

Tom Clark Auto Park responded

Thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from James Wood Chevrolet Denton. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, James Wood AutoPark Management | 940-591-9663

October 25, 2023

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Employee Rating

Samantha did a great job of keeping me informed with everything that was being done to my vehicle. Everyone was very nice. More

by SJP2853
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samantha Oliphant

Print
Oct 26, 2023

Tom Clark Auto Park responded

Thank you for taking the time to write this review. We are pleased to hear that Samantha was able to provide an efficient and overall positive experience. Sincerely, The James Wood Buick GMC Denton Team

October 17, 2023

Dealership Rating
Employee Rating

They were very friendly and Samantha kept me informed as to what was going on with my vehicle. They got my vehicle repaired quickly. More

by SJP2853
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samantha Oliphant

Print
Oct 19, 2023

Tom Clark Auto Park responded

Thank you for taking the time to share your feedback. Each employee is a valued member of the James Wood Buick GMC Denton team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The James Wood Buick GMC Denton Team

October 17, 2023

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Employee Rating

Did not notify me with requested repair until I called to check on progress of vehicle. They let my vehicle sit with no progress or notification for 7 hours. More

by KATIEBEL18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Oct 20, 2023

Tom Clark Auto Park responded

Katie, we take your feedback seriously and would appreciate the opportunity to discuss your experience at our Service Center. Please contact us at your earliest convenience. We look forward to speaking with you. Sincerely, James Wood AutoPark Management | 940-591-9663

October 15, 2023

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Employee Rating

All the guys are helpful. They explained all the issues very clearly. They provided the loaner as well. More

by SHIV871992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jarrett Abel, Tim Wilkins, Gavynn Norris, Mike Belew , Tammy Brooks, Jared Laska, Samantha Oliphant

Print
Oct 18, 2023

Tom Clark Auto Park responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, James Wood AutoPark Management | 940-591-9663

October 14, 2023

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Employee Rating

The staff was very organized and efficient in the repair of my AC on my Equinox. More

by LAMILLS1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 17, 2023

Tom Clark Auto Park responded

Thank you for your wonderful feedback! We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The James Wood Buick GMC Denton Team

October 06, 2023

Dealership Rating
Employee Rating

Service Rep always kept me informed about the issues and time needed to fix the issues. More

by hgrant1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jarrett Abel , Tammy Brooks, Jared

Print
Oct 09, 2023

Tom Clark Auto Park responded

Thank you! We can't tell you how much we appreciate your customer loyalty! Sincerely, James Wood AutoPark Management | 940-591-9663

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