Edwin Saint Louis

You had my car for over 24 hours before it was ever even looked at. That was entirely unacceptable. There is a service bulletin for my vehicle about the amp for the Bose stereo going out intermittently. It looked at. That was entirely unacceptable. There is a service bulletin for my vehicle about the amp for the Bose stereo going out intermittently. It was out when I brought it in. Over the last two years the sound has gone out and come back several times. The bulletin acknowledge that this happens intermittently and that amp needs to be replaced. However, it was miraculously working again when I came to pick it up and no work was done. There's a temporary fix that involves pulling this fuse to reset it. I am certain that's what your technician did so that you didn't have to actually replace the amp like you're supposed to. I brought up the service bulletin with Edwin when I first got there he didn't pull it up. He didn't review it with me. He didn't talk to me about it at all. Every other dealership I have dealt with reviews service bulletins with me, especially when I'm identifying that the issue in the bulletin is specifically what's going on. He was more interested in justifying the asinine diagnostic fees (see below). The amp should've been replaced and you guys are trying to kick the can down the road so it's out of warranty and you don't have to do the work. I will never take my car to your dealership again for any service. I have another item that is likely under warranty and I'm gonna take it to the dealership in Ocala to have it done because this was an absolutely awful experience with your worthless dealership. It is sad that all the good ratings on Google for you guys ate about the sales side and every 1 star review is about service. I should also add that charging a diagnostic fee for every possible issue the customer identifies and only waving it if the work to be done is covered under warranty is a poor business practice that is outside the norm. One diagnostic fee to look at the car that is waived if you do the work, whether it’s warranty work or not, would be much more typical. Finally, after 24 hours of hearing nothing about my car, I revoke authorization to perform any diagnostics or work on my car except for the amp. Yet I was still charged for the oil change. However, there is no indication it was actually done, as there is no sticker in the car, and you weren’t authorized to do it. As clearly dishonest as you are I wouldn’t be surprised if I was charged for something that was never done. More

by Cmbenner Verified Customer Verified Customer

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Very friendly, experienced, knowledgeable, respectful of time and trustworthy to get the job done! Love Parks Hyundai! time and trustworthy to get the job done! Love Parks Hyundai! More

by lucianonunez98 Verified Customer Verified Customer

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It is always a pleasure working with Edwin Saint Louis. His crew always makes sure to take care my car and try their best to keep my car serviced correctly and keep me updated on all of its needs. Thanks. His crew always makes sure to take care my car and try their best to keep my car serviced correctly and keep me updated on all of its needs. Thanks. More

by Jovennief Verified Customer Verified Customer

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Edwin was courteous and professional! Thank you! The service scheduling and time at service department was satisfactory. Thank you! The service scheduling and time at service department was satisfactory. More

by LIGASSOC Verified Customer Verified Customer

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The rep was courteous and explained what will be done as part of the service. part of the service. More

by Nagendra Kumar Verified Customer Verified Customer

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Everyone is Always Super nice & helpful, from the appointment on the phone to the advisors appointment on the phone to the advisors More

by rjcrews3 Verified Customer Verified Customer

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They were extremely courteous and professional. I would give them a 100 if I could I would give them a 100 if I could More

by ronnakaeg Verified Customer Verified Customer

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Got a warm welcome and quick recall service on my vehicle. They recommended several additional items which I agreed to. $611 LATER...I got no military discount. Two days later, my 9 month old Dieha vehicle. They recommended several additional items which I agreed to. $611 LATER...I got no military discount. Two days later, my 9 month old Diehard battery is dead and the hood to my Santa Fe is broken, none of the fluids they said they filled were filled and basically, my car was in far worse shape when I got it back than when I left it. I got back to Parks for assistance and got a huge run around. Said battery was bad and it would cost $500+to fix. They did top off the fluids that they didn't do in the first place but no offer whatsoever to fix the military discount. I immediately went to AutoZone where I got the battery and it tested great. It needed a shim for the battery casing because that too got broken at Parks. Five minutes and $5. All fixed. Parks Hyundai will never touch my car again. More

by jillbinette Verified Customer Verified Customer

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There Always Courteous and timely the staff is friendly and very helpful and informative with all their findings and very helpful and informative with all their findings More

by wandabatten1968 Verified Customer Verified Customer

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The service for the recall was performed in the quoted time and the service staff was very helpful. time and the service staff was very helpful. More

by jemarshall411 Verified Customer Verified Customer

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