Kyle Duke

Communication with the service rep was poor. He would not return calls. Every time I called for an update he was on the phone or left for the day. I ended up dealing with Luciano who was very He would not return calls. Every time I called for an update he was on the phone or left for the day. I ended up dealing with Luciano who was very professional. In addition to the injector issue I told the rep the windshield wiper fluid was not working on the driver side. Luciano told me he cleared the line and it was working. When I called before picking up the car I was told the wiper fluid pump should be replaced because it was going out. The pump mysteriously stopped working once I picked up the car. You guys had the car for a week and no loaner cars. When I bought the car from your dealership I was told you did have loaner cars. I’m not happy with your service, the car, or the dealership. Jenkins in Ocala took much better care of me when the injectors first failed. More

by gdboudreaux Verified Customer Verified Customer

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I made the appointment with Kyle. He was not available when I dropped off my Santa Cruz, he was out the next day no one followed up with me on the status of my truck, I had to call tw He was not available when I dropped off my Santa Cruz, he was out the next day no one followed up with me on the status of my truck, I had to call twice and wait for an update. I never saw Kyle when I picked up my Santa Cruz either. Young man that checked me in honestly was awful! More

by TPH753 Verified Customer Verified Customer

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It was fine but picking up my car was slow service and I'm having AC issues I wasn't having until they pulled the Cabin Filter out so now I have to make another trip to Gainesville I'm having AC issues I wasn't having until they pulled the Cabin Filter out so now I have to make another trip to Gainesville More

by MARSEE321 Verified Customer Verified Customer

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Ford and Hyundai are full of very friendly, helpful people. The facility is well kept, the service dept on both sides are great for all vehicle needs and they offer snacks. MY FAVORITE! people. The facility is well kept, the service dept on both sides are great for all vehicle needs and they offer snacks. MY FAVORITE! More

by BeefGuy1238 Verified Customer Verified Customer

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Kyle always directs us in the correct direction. He's extremely knowledgeable and helpful. It's always a pleasure to come in and be greeted by Kyle. I know he has us in his best interests and so far He's extremely knowledgeable and helpful. It's always a pleasure to come in and be greeted by Kyle. I know he has us in his best interests and so far that is paid off More

by SIRCRAIG007 Verified Customer Verified Customer

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Friendly service, clear explanations and comfortable service waiting area Timely service and car returned cleaned service waiting area Timely service and car returned cleaned More

by tracierlucas Verified Customer Verified Customer

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Extremely disappointing service experience. This has been, by far, one of the worst dealership service experiences I have encountered. The level of customer service and professionalism fell wel This has been, by far, one of the worst dealership service experiences I have encountered. The level of customer service and professionalism fell well below expectations. Based on this experience, I will not be returning to this dealership, nor will I recommend it to family, friends, or anyone seeking reliable and professional automotive service. More

by Penn Verified Customer Verified Customer

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Always been pleased. I used your valet service and was very pleased. Very convenient. Will continue to use valet service. I used your valet service and was very pleased. Very convenient. Will continue to use valet service. More

by VPS36 Verified Customer Verified Customer

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Friendly, efficient They are consistently friendly and efficient. I like how they walk with you to get the vehicle when service is done efficient. I like how they walk with you to get the vehicle when service is done More

by lin Verified Customer Verified Customer

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They were very accommodating. I had a flat on my Ioniq 5 and they worked me right in without an appointment. Sorry I can’t remember the service writer’s name but he was new and v I had a flat on my Ioniq 5 and they worked me right in without an appointment. Sorry I can’t remember the service writer’s name but he was new and very good. More

by Stevepritz Verified Customer Verified Customer

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