Ekaterina Espinosa | Page 32

Lester Glenn Subaru responded

Hi MICHE611, Thank you for sharing your positive feedback! We're delighted to hear that you had a great experience with our team! Ensuring customer satisfaction is our top priority, and we're thrilled that you're an extremely happy customer! We look forward to welcoming you back in the future! If you ever need anything else or have more feedback to share, please feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi SCOTT220415, Thank you for your review! We're thrilled to hear that you had such a positive experience with us during your express oil change! It's fantastic to hear that Ekaterina provided you with excellent service from the moment you arrived, explaining the procedure thoroughly and keeping you informed throughout! Providing knowledgeable and attentive service is what we aim for, and we're delighted that Ekaterina exceeded your expectations! We're grateful for your support and loyalty, and we look forward to serving you again in the future! If you have any questions or need further assistance, feel free to reach out. Thanks again for choosing us! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi MICHELLEPOPERT, Thank you for your kind words! We're thrilled to hear that you had another great service experience with us! Ensuring timely and efficient service is always our goal, and we're delighted that we could meet your expectations! If you ever need anything else or have more feedback to share, don't hesitate to reach out. We appreciate your continued trust in us! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hey DENESEWRITES, Thank you for your kind words and for trusting us with your Subaru! We're thrilled to hear that you feel confident in our team's care for your car and that you appreciate our commitment to keeping your vehicle in top shape! Providing honest and reliable service is what we're all about, and we're glad it shows. If you ever have any questions or need assistance, feel free to reach out! We appreciate your loyalty! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi BILLDENIS61, Thank you for your comment! We're pleased to hear that everyone was very friendly, courteous, and helpful from start to finish! We're glad you enjoyed the coffee and popcorn, it's indeed an added plus! It's great to know that you're a happy customer and that you've purchased 5 Subarus from our dealership so far! We're always here to assist you with anything you need! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi JOANHALL23, Thank you for your feedback! We're delighted to hear that our associates provided you with friendly service and kept you informed about your car! We're also glad you enjoyed our waiting area. If you ever need anything else or have more feedback to share, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi DAWNIEGIRL9, Thank you for your feedback. We're glad to hear that you found our service excellent and that we were able to take your car in at the scheduled time! Regarding the pricing, we understand your concern. We constantly strive to offer competitive pricing while maintaining the highest standards of service and quality! Our team utilizes manufacturer-certified technicians using manufacturer-certified parts and this can increase the cost, but improves the quality! If you have any further questions or would like to discuss your service charges, please feel free to reach out to us. We value your business and want to ensure your satisfaction! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi THORJR327JR54, Thank you for your feedback. We apologize for any inconvenience caused by the wait time! We strive to provide prompt service to all our customers, and we're sorry we fell short of your expectations in this regard. If there's anything specific we can do to improve your experience in the future, please don't hesitate to let us know. We appreciate your business and hope to serve you better next time! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi AFTOM_2001, Thank you for your feedback! We're thrilled to hear that you were kept informed at each step of the process and that the service was fast! Providing quality work and excellent communication are priorities for us, and we're glad we could meet your expectations. If you ever need anything else or have more feedback to share, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi RCUTTI0214, Thank you for your feedback! We're thrilled to hear that your experience was awesome and smooth! Nicole is dedicated to providing informative and timely service, and we're glad she could assist you! Making it easy to set appointments is important to us, and we're glad we could deliver on that front. If you ever need anything else or have more feedback to share, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team