Elga Matos | Page 5

It's never fun when your car breaks down, but Elga and her service team quickly got us back on the road. Elga personally took the extra time to explain the repair process and checked in periodically with her service team quickly got us back on the road. Elga personally took the extra time to explain the repair process and checked in periodically with updates. Toyota of Tampa Bay is lucky to have her! This was my best service experience ever at a dealer. Thank you Elga! More

by curleymark Verified Customer Verified Customer

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Excellent, service and coordination ,very communicative in all the aspect.In Overall excellent team and people you can trust. in all the aspect.In Overall excellent team and people you can trust. More

by Kenneth Verified Customer Verified Customer

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T o y o t a o f T a m p a B a y More

by rclove0217 Verified Customer Verified Customer

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They do what they promise to do. Wait is not too long. Four stars. The only thing they probably didn't do is check ou the whole car, like my previous mechanic did for my previous car Wait is not too long. Four stars. The only thing they probably didn't do is check ou the whole car, like my previous mechanic did for my previous car. More

by bigwords101 Verified Customer Verified Customer

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After the purchase of my vehicle, they made me come to Tampa bay Toyota 3 more times from Palm beach because of problems with the bank credits. Tampa bay Toyota 3 more times from Palm beach because of problems with the bank credits. More

by RODRIGOGARCIA1 Verified Customer Verified Customer

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Good selection of automobiles and an attentive staff and they addressed the issues I came across. they addressed the issues I came across. More

by DEVONJENKS Verified Customer Verified Customer

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Norman Vassell was my service advisor long before at TTB, while he was at Sears. I was thrilled when he made the move. I fully trust the manner in which he treats/respects both me and my car. I ALWAYS leave while he was at Sears. I was thrilled when he made the move. I fully trust the manner in which he treats/respects both me and my car. I ALWAYS leave there with great confidence that my car will continue to do its best to take care of me. When he is not available, Justin handles my needs. Having been in the service industry, I am quick to notice when a business operates under the "team system." TTB service staff most definitely operates as a team and supports each other, from the moment your car comes up the drive until the moment it drives out. I didn't get the name of the young man who said he wanted run the car thru the wash before I left. I love when it is mentioned how much respect the staff has for Norman.....I totally agree! NORMAN VASSELL ROCKS!!! More

by SUPERDHB Verified Customer Verified Customer

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Vinnie was great and fast. Very happy with the truck. We will be back again. Very happy with the truck. We will be back again. More

by TONYDWHITE76 Verified Customer Verified Customer

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It took a total of 8 trips to the Toyota of Tampa Bay dealership, plus an additional 3 trips to the Mini Dealership to fix a SINGLE issue with my vehicle's tire. Over and over and over again, I was dism dealership, plus an additional 3 trips to the Mini Dealership to fix a SINGLE issue with my vehicle's tire. Over and over and over again, I was dismissed without the issue being resolved. I responded to every single review request, every text asking to let them know if there was a problem. Until the second-to-last trip, no one ever responded. After that visit, I sent a text with my email address stating that I needed a manager to contact me ASAP. I finally heard from Erica Ortiz, who told me that a General Manager had seen my negative review months ago and was sorry they hadn't reached out to me yet. That I should expect a phone call the next day. No call. No further response from Erica Ortiz. This dealership did not do right by us. They took our money and ran, leaving us frustrated and with extremely limited options. At this point, we are looking at selling our vehicle and suing the dealership if we have to take a loss. More

by unsatisfied_customer Verified Customer Verified Customer

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De verdad excelente servicio las veces que he estado allí muy atentos y amable en ayudar siempre muy atentos y amable en ayudar siempre More

by Jandijesusmillan Verified Customer Verified Customer

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