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Elga Matos
123 Reviews
123 Reviews
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123 Reviews of Elga Matos
June 17, 2024
Only have had my car purchased in full no financing for three weeks. Seem as one service get fux another occurs. I get one check and before I could even make it home another occurs. It's very stressing a three weeks. Seem as one service get fux another occurs. I get one check and before I could even make it home another occurs. It's very stressing and inconvenient. Can't enjoy having the car a good 6-1year . Problem after problem and I haven't had it for a month . More
by grandnubian
Verified CustomerOther Employees Tagged: Alex Castillo, Jordan
June 10, 2024
It's never fun when your car breaks down, but Elga and her service team quickly got us back on the road. Elga personally took the extra time to explain the repair process and checked in periodically with her service team quickly got us back on the road. Elga personally took the extra time to explain the repair process and checked in periodically with updates. Toyota of Tampa Bay is lucky to have her! This was my best service experience ever at a dealer. Thank you Elga! More
by curleymark
June 06, 2024
Excellent, service and coordination ,very communicative in all the aspect.In Overall excellent team and people you can trust. in all the aspect.In Overall excellent team and people you can trust. More
by Kenneth
Other Employees Tagged: Austin Venters , Alex Castillo, Jonathan Fernandez
June 01, 2024
T o y o t a o f T a m p a B a y More
by rclove0217
Other Employees Tagged: Yousef Abdullah , Dino W. Birjas
May 26, 2024
They do what they promise to do. Wait is not too long. Four stars. The only thing they probably didn't do is check ou the whole car, like my previous mechanic did for my previous car Wait is not too long. Four stars. The only thing they probably didn't do is check ou the whole car, like my previous mechanic did for my previous car. More
by bigwords101
May 14, 2024
After the purchase of my vehicle, they made me come to Tampa bay Toyota 3 more times from Palm beach because of problems with the bank credits. Tampa bay Toyota 3 more times from Palm beach because of problems with the bank credits. More
by RODRIGOGARCIA1
Other Employees Tagged: Abraham Abdullah, Mohamad AlRahbi , Alex Castillo
February 29, 2024
Norman Vassell was my service advisor long before at TTB, while he was at Sears. I was thrilled when he made the move. I fully trust the manner in which he treats/respects both me and my car. I ALWAYS leave while he was at Sears. I was thrilled when he made the move. I fully trust the manner in which he treats/respects both me and my car. I ALWAYS leave there with great confidence that my car will continue to do its best to take care of me. When he is not available, Justin handles my needs. Having been in the service industry, I am quick to notice when a business operates under the "team system." TTB service staff most definitely operates as a team and supports each other, from the moment your car comes up the drive until the moment it drives out. I didn't get the name of the young man who said he wanted run the car thru the wash before I left. I love when it is mentioned how much respect the staff has for Norman.....I totally agree! NORMAN VASSELL ROCKS!!! More
by SUPERDHB
Other Employees Tagged: Josh Fuller, Norman Vassell, Justin Ortiz
February 09, 2024
It took a total of 8 trips to the Toyota of Tampa Bay dealership, plus an additional 3 trips to the Mini Dealership to fix a SINGLE issue with my vehicle's tire. Over and over and over again, I was dism dealership, plus an additional 3 trips to the Mini Dealership to fix a SINGLE issue with my vehicle's tire. Over and over and over again, I was dismissed without the issue being resolved. I responded to every single review request, every text asking to let them know if there was a problem. Until the second-to-last trip, no one ever responded. After that visit, I sent a text with my email address stating that I needed a manager to contact me ASAP. I finally heard from Erica Ortiz, who told me that a General Manager had seen my negative review months ago and was sorry they hadn't reached out to me yet. That I should expect a phone call the next day. No call. No further response from Erica Ortiz. This dealership did not do right by us. They took our money and ran, leaving us frustrated and with extremely limited options. At this point, we are looking at selling our vehicle and suing the dealership if we have to take a loss. More
by unsatisfied_customer
Other Employees Tagged: Erica Ortiz
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