Elie Valdes

East Hartford Chevrolet responded

We’re sorry you’re disappointed, but this review leaves out the reason for the disagreement. You purchased a pre-owned Jeep—not a Chevrolet—and later demanded that we replace the tires simply because you did not like them. The tires had plenty of remaining tread, passed inspection, and were determined to be safe. A dealership is responsible for ensuring that a used vehicle meets applicable safety standards; it is not required to replace safe, serviceable tires based on a customer’s personal preference after the sale. We understand that you wanted a different outcome, but refusing an unjustified tire replacement is not disrespectful, disgraceful, or a poor representation of Chevrolet. It is simply an honest decision based on the vehicle’s actual condition.

East Hartford Chevrolet responded

Thank you for the five-star review. We’re glad your new Chevrolet Traverse delivers the extra space you wanted and that you’re happy with it. If you’d like to explore different color options down the road, just let us know and we’ll be ready to help.

East Hartford Chevrolet responded

It’s wonderful to hear Brianna and Elie guided you smoothly through your Chevrolet Suburban purchase. We’re glad the trade-in offer and clear explanations met your expectations. Congratulations on your new Suburban and thanks for sharing your experience!