Eljiah Goodwin | Page 3

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to share your experience with us. We’re very glad to hear that you’ve had good experiences with our dealership in the past and that your most recent visit to our new Gordie Boucher Ford of Kenosha location included friendly service and timely repairs. That said, we sincerely apologize for the issue you experienced afterward with the oil filter not being tightened properly, which caused the oil leak. While mistakes can happen, the filter should never have left our shop in that condition. This is not the standard of quality or attention to detail that we hold our service department to, and we regret the inconvenience and concern this caused you. We appreciate your understanding and our team would like to review the service in detail and ensure the issue is corrected to your satisfaction. We will reach out to you directly to ensure that we properly address this matter and work to restore your confidence in our service team. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your kind words! We’re glad you appreciated the convenience of our vehicle pick-up and delivery service and the attention provided by the Gordie Boucher Ford of Kenosha team. We strive to make every service visit seamless, convenient, and worry-free for our customers. We look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your loyalty over the past four years! We’re grateful to hear that you’ve built a strong relationship with Gordie Boucher Ford of Kenosha and that our team has consistently provided you with the best service possible. Your trust means a great deal to us, and we look forward to continuing to take care of all your automotive needs for many more years to come. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic review! We're thrilled to hear you’re enjoying our new facility and that your scheduled oil change was handled quickly and efficiently. We love adding those extra touches like cookies, popcorn, and a freshly washed car to make your visit even better. We appreciate your support and look forward to welcoming you back to Gordie Boucher Ford of Kenosha for your next visit! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your honest 4-star review. We're glad to hear you were happy with the service and enjoyed the comfortable atmosphere in our waiting area. We do understand your concern regarding the extra cost for using a credit card. While it is becoming more common, we recognize it can be an unwelcome surprise especially if additional services are needed during your visit. We appreciate you sharing this feedback, as it helps us be more mindful about communicating such details in advance. We value your business and hope to provide an even better experience on your next visit to Gordie Boucher Ford of Kenosha. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic review! We're glad to hear you enjoyed our pick-up and delivery service it’s designed to make your experience more convenient and stress free. We’re also happy to know that the extra convenience made it easier for you to approve additional work without having to wait at the dealership. Clear communication is something we value greatly, and we’re thrilled it stood out during your visit. We truly appreciate your high recommendation and look forward to serving you again at Gordie Boucher Ford of Kenosha! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for updating your review to 5 stars! We’re so glad our Service Manager, Belal Barakat, and were able to resolve your vehicle concerns quickly and keep you informed every step of the way. At Gordie Boucher Ford of Kenosha, our goal is always 100% customer satisfaction, and we’re thrilled to know you’re happy with both the service experience and the final results. We truly appreciate your kind words about our dealership team, auto service department, and customer care. Feedback like yours inspires us to keep delivering top-quality Ford service, repairs, and customer support. Thank you for choosing Gordie Boucher Ford in Kenosha, WI we look forward to serving all your future automotive needs! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the 4 star review! We're glad we could be responsive to your needs and accommodate your service request on short notice. At Gordie Boucher Ford of Kenosha, we’re committed to being flexible and delivering timely, customer focused service. We appreciate your feedback and look forward to earning that fifth star on your next visit! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you so much for the kind words and for being a loyal customer for over 15 years! We’re thrilled that your first impression of our new facility was a great one, and even more grateful to hear that the service and attention you received continues to meet your expectations. Your continued trust and support mean the world to all of us at Gordie Boucher Ford of Kenosha, and we look forward to serving you for many more years to come! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great feedback and kind words about our service and pickup/delivery, we’re glad those parts of your experience were excellent! However, we sincerely apologize for the disappointing experience with the car wash. That’s not the standard we aim for, and we appreciate you bringing it to our attention. If you have some free time coming up we will be sure to hand wash your vehicle just come in and ask for Sal Pappalardo, Also We’ll be sure to address this with our team so we can improve the quality of that service moving forward. If you prefer to opt out next time, just let us know, we’re happy to accommodate. Thank you again for your trust in Gordie Boucher Ford of Kenosha! Sal Pappalardo General Manager