Eljiah Goodwin | Page 3

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your experience! We’re so glad to hear that our Service Manager helped you feel comfortable during a difficult time without your car. At Gordie Boucher Ford of Kenosha, we understand how disruptive it can be to be without your vehicle, and it’s our priority to make sure repairs are done properly while also ensuring you have easy access and support throughout the process. We appreciate your trust in us and look forward to continuing to provide you with professional, customer-focused service in the future. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you, Julia, for your wonderful review! We’re so glad to hear your visit to Gordie Boucher Ford of Kenosha was simple, fast, and easy. It’s great to know that Katie made such a positive impression she truly is a valued part of our service team, and your kind words mean a lot. We appreciate your recommendation and look forward to welcoming you back for future service needs! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to share your experience with us. We’re very glad to hear that you’ve had good experiences with our dealership in the past and that your most recent visit to our new Gordie Boucher Ford of Kenosha location included friendly service and timely repairs. That said, we sincerely apologize for the issue you experienced afterward with the oil filter not being tightened properly, which caused the oil leak. While mistakes can happen, the filter should never have left our shop in that condition. This is not the standard of quality or attention to detail that we hold our service department to, and we regret the inconvenience and concern this caused you. We appreciate your understanding and our team would like to review the service in detail and ensure the issue is corrected to your satisfaction. We will reach out to you directly to ensure that we properly address this matter and work to restore your confidence in our service team. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your kind words! We’re glad you appreciated the convenience of our vehicle pick-up and delivery service and the attention provided by the Gordie Boucher Ford of Kenosha team. We strive to make every service visit seamless, convenient, and worry-free for our customers. We look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your loyalty over the past four years! We’re grateful to hear that you’ve built a strong relationship with Gordie Boucher Ford of Kenosha and that our team has consistently provided you with the best service possible. Your trust means a great deal to us, and we look forward to continuing to take care of all your automotive needs for many more years to come. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic review! We're thrilled to hear you’re enjoying our new facility and that your scheduled oil change was handled quickly and efficiently. We love adding those extra touches like cookies, popcorn, and a freshly washed car to make your visit even better. We appreciate your support and look forward to welcoming you back to Gordie Boucher Ford of Kenosha for your next visit! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your honest 4-star review. We're glad to hear you were happy with the service and enjoyed the comfortable atmosphere in our waiting area. We do understand your concern regarding the extra cost for using a credit card. While it is becoming more common, we recognize it can be an unwelcome surprise especially if additional services are needed during your visit. We appreciate you sharing this feedback, as it helps us be more mindful about communicating such details in advance. We value your business and hope to provide an even better experience on your next visit to Gordie Boucher Ford of Kenosha. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic review! We're glad to hear you enjoyed our pick-up and delivery service it’s designed to make your experience more convenient and stress free. We’re also happy to know that the extra convenience made it easier for you to approve additional work without having to wait at the dealership. Clear communication is something we value greatly, and we’re thrilled it stood out during your visit. We truly appreciate your high recommendation and look forward to serving you again at Gordie Boucher Ford of Kenosha! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for updating your review to 5 stars! We’re so glad our Service Manager, Belal Barakat, and were able to resolve your vehicle concerns quickly and keep you informed every step of the way. At Gordie Boucher Ford of Kenosha, our goal is always 100% customer satisfaction, and we’re thrilled to know you’re happy with both the service experience and the final results. We truly appreciate your kind words about our dealership team, auto service department, and customer care. Feedback like yours inspires us to keep delivering top-quality Ford service, repairs, and customer support. Thank you for choosing Gordie Boucher Ford in Kenosha, WI we look forward to serving all your future automotive needs! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the 4 star review! We're glad we could be responsive to your needs and accommodate your service request on short notice. At Gordie Boucher Ford of Kenosha, we’re committed to being flexible and delivering timely, customer focused service. We appreciate your feedback and look forward to earning that fifth star on your next visit! Sal Pappalardo General Manager