Eljiah Goodwin | Page 2

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your thoughtful feedback! We’re glad to hear you appreciate the convenience of our flexible scheduling and complimentary Pick-Up & Delivery service. While we apologize that your software upgrade took longer than expected, we’re pleased that our service team kept you informed and worked around your schedule. At Gordie Boucher Ford of Kenosha, we’re committed to making vehicle service as smooth and customer-focused as possible. We appreciate your trust and look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your experience! We’re so glad to hear you were pleased with your visit and that Katie provided helpful, pressure free recommendations. At Gordie Boucher Ford of Kenosha, we’re proud to offer competitive pricing, transparent service videos, and a customer experience built on trust. We truly appreciate your feedback and look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the wonderful feedback! We’re thrilled to hear the full detail, oil change, and filter replacement on your mother-in-law’s GMC Envoy exceeded expectations. Our team takes pride in providing not only exceptional service but also transparency with technician videos and the convenience of home delivery. At Gordie Boucher Ford of Kenosha, going the extra mile for our customers is what we’re all about. We truly appreciate your trust and look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic feedback! We’re so glad to hear that your experience with our team at Gordie Boucher Ford of Kenosha was quick, smooth, and exceeded expectations. Providing efficient and friendly service is always our goal, and we’re thrilled to know we delivered. We look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the wonderful feedback! We’re thrilled to hear that our maintenance deals help keep your vehicle in top shape, especially with all the driving you do. At Gordie Boucher Ford of Kenosha, we’re committed to providing reliable service and real value so our customers can drive with confidence every day. We appreciate your trust and look forward to seeing you at your next visit! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your kind words! We’re so glad our Pick-Up & Delivery service has been helpful and convenient, especially in making vehicle care easier for our handicapped customers. At Gordie Boucher Ford of Kenosha, we strive to provide efficient, polite service and hassle free scheduling for all your maintenance needs. We truly appreciate your feedback and look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for bringing this to our attention. We sincerely apologize that your request for Mobil 1 oil was not completed as promised during your appointment. We understand how frustrating it must have been to wait longer for something that should have been prepared ahead of time. At Gordie Boucher Ford of Kenosha, clear communication and delivering on customer requests are top priorities, and we regret that we fell short in this instance. Your feedback has been shared with our team so we can improve both our scheduling and follow-through to ensure this does not happen again. If there’s anything we can do to regain your trust and turn this experience into a 5-star one, please don’t hesitate to reach out to me directly Sal Pappalardo, General Manager, at 262-697-0700. We truly value your business and the opportunity to make this right. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the kind words! We’re glad you enjoyed the friendly and professional atmosphere here at Gordie Boucher Ford of Kenosha. We take pride in our new state-of-the-art facility, designed to make every visit comfortable and convenient. Your support means a lot to our team, and we look forward to serving you again for all your automotive, service, and fleet needs. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your kind words! We’re so glad to hear you are very satisfied with your experience at Gordie Boucher Ford of Kenosha. Barb is truly terrific, and we’re proud to have her as part of our team. It’s also wonderful to know our service team and friendly staff made such a positive impression. We appreciate your feedback and look forward to continuing to provide you with top-notch service on every visit. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your review! We’re so glad to hear that you felt welcomed the moment you walked into Gordie Boucher Ford of Kenosha and experienced great customer service throughout your visit. We’re also happy we could complete your service in a timely and professional manner. It means a lot to know you prefer our service experience over other locations, and we look forward to continuing to provide you with the best care for all your automotive needs. Sal Pappalardo General Manager