Eljiah Goodwin | Page 5

Gordie Boucher Ford of Kenosha responded

Hello Fred: We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Belal Barakat Service Manager 262-697-0700

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear that our courteous and professional service team is meeting your expectations. The video updates are just one way we aim to keep you informed and confident in the work being done. At Gordie Boucher Ford of Kenosha, we’re committed to clear communication and exceptional customer care every step of the way. We appreciate your trust and look forward to your next visit! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the incredible review! We're honored to be described as “head and shoulders above” the rest—it truly means a lot coming from someone with experience at other dealerships. At Gordie Boucher Ford of Kenosha, we pride ourselves on delivering a professional yet personable experience at every step, from the front desk to the business office. We’re especially grateful that we've earned your respect, even as a long-time CarMax customer. When you're ready to trade up, we’d be thrilled to help. Thanks again for the kind words and recommendation—we look forward to seeing you again soon! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great feedback! We're glad to hear you appreciate our prompt service and clear communication. At Gordie Boucher Ford of Kenosha, we believe in keeping our customers informed every step of the way, whether it’s about the service being performed or how long it will take. Your trust means a lot to us, and we’re committed to providing reliable, transparent, and timely service every time you visit. We look forward to serving you again soon! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great feedback! We're glad your visit was pleasant and efficient, and that you enjoyed our newly updated customer break room. It's also great to hear that our team was able to find applicable discounts to help you save. At Boucher Ford of Kenosha we’re committed to providing a comfortable experience and outstanding service for every guest. We appreciate your business and look forward to serving you again! Sal Pappalardo General Manger

Gordie Boucher Ford of Kenosha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Belal Barakat Service Manager 262-697-0700

Gordie Boucher Ford of Kenosha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Ford of Kenosha, we look forward to having you as a valued customer for many years to come! Belal Barakat Service Manager 262-697-0700

Gordie Boucher Ford of Kenosha responded

Thank you for choosing Gordie Boucher Ford of Kenosha. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Belal Barakat Service Manager 262-697-0700

Gordie Boucher Ford of Kenosha responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford of Kenosha. Belal Barakat Service Manager 262-697-0700

Gordie Boucher Ford of Kenosha responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford of Kenosha! Belal Barakat Service Manager 262-697-0700